GoTo Connect
About GoTo Connect
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.
For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.
Key benefits of GoTo Connect
GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.
Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.
Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.
Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.
Screen share: Share your whole computer screen or just a specific application.
Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.
Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.
Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.
Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.
Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.
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Reviews
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- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best VoIP!
Reviewed on 12/10/2019
Great! Best VoIP solution on the market! integration with their video conferencing solution is...
Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.
Pros
Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.
Cons
No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Manage Communications Better
Reviewed on 28/12/2023
GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a...
GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect.
Pros
Connecting is better because we only need one service and it's all stored together.
After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems.
Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone.
I don't have to pay a lot for Goto
Connect so that makes me like it even more. I think they charge what it's worth.
Cons
Sometimes getting help from customer support can be frustrating and
hard. I don't always think they
help the situation.
If the internet connection is fuzzy then so are all of our
communications. After it's
restored it takes a while to catch
up. But if you have a good provider there's no need to worry.
Alternatives Considered
Webex SuiteSwitched From
Zoom Phone- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
"A simple way to link up and collaborate!"
Reviewed on 3/6/2022
While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone...
While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.
Pros
It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.
Cons
It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reliable voice service and excellent customer service
Reviewed on 2/4/2019
Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have...
Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have been few problems, and customer service is excellent. Even when we switched Internet providers and there was an incompatibility between JIVE and the new equipment, Customer Service stayed with us until our phones and fax were functional again. Five stars just for the Customer Service!
Pros
This software is pretty seamless. Once it is set up, there is really no need to tinker with it. It works well, and if there needs to be a change, Customer Service is right there to help.
Cons
Not too crazy about the new interface, but getting used to it. Also not thrilled that there is no way to block spam faxes.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Recommended for Businesses that Need More Functions and Features in Their Phone Menus
Reviewed on 21/8/2018
The overall experience with Jive has been positive.
The overall experience with Jive has been positive.
Pros
I like how many options, features, and functions the software has to offer for VoIP phone systems. The software is easy-to-use for those who are versed in software configuration. I also like that the app for it gets rid of the need for companies to buy their employees company cell phones. With the app, all you need is Internet to receive and send calls from your work number.
Cons
I don't like some of the hidden costs. Make sure to discuss all associated costs with your sales representative.
GoTo Connect FAQs
Below are some frequently asked questions for GoTo Connect.Q. What type of pricing plans does GoTo Connect offer?
GoTo Connect offers the following pricing plans:
- Free Trial: Available
GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system
Q. Who are the typical users of GoTo Connect?
GoTo Connect has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does GoTo Connect support?
GoTo Connect supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does GoTo Connect support mobile devices?
GoTo Connect supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does GoTo Connect integrate with?
GoTo Connect integrates with the following applications:
Google Workspace, Microsoft Azure, Microsoft Teams, Salesforce Sales Cloud, Slack, Zoho CRM
Q. What level of support does GoTo Connect offer?
GoTo Connect offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for GoTo Connect.
- VoIP Software
- Telephony Software
- Unified Communications Software
- Business Phone Systems
- Cloud PBX Software
- Audio Conferencing Software
- IVR Software
- Call Recording Software
- Softphone Software
- Call Centre Software
- Contact Centre Software
- Cloud Communication Platforms
- Remote Work Software
- Video Conferencing Software
- Online Meeting Software
- Productivity Software
