ManageEngine Desktop Central

Desktop, mobile device & patch management software

4.4 /5 (88 reviews) Write a Review!

ManageEngine Desktop Central Overview

What is ManageEngine Desktop Central?

Desktop Central from ManageEngine is an integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones.

Desktop Central enables technicians to automate their regular desktop management routines. Patch installation, software distribution, IT asset management, software license management, software usage statistics monitoring, USB device usage management, remote desktop control, and more, can be automated with Desktop Central. The software supports managing both Mac, Windows, and Linux operating systems.

Users can manage their mobile devices to: deploy policies & profiles; configure devices for wifi, email accounts, and VPN, etc.; apply restrictions on camera use and browser; secure mobile devices by enabling passcodes, remote locking and remote wiping, etc.

All iOS, Windows, and Android tablets or smartphones can be managed with Desktop Central.

ManageEngine Desktop Central Overview

Pricing

Starting from
US$795.00/year

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

Desktop Central Professional Edition: $645.00/year

Suitable for managing 50 desktop computers in LAN


ManageEngine Desktop Central Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Danish, Dutch, English, Finnish and 11 others, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Desktop Central patch management
Desktop Central patch installation
Desktop Central user administration
ManageEngine Desktop Central video ManageEngine Desktop Central video ManageEngine Desktop Central video ManageEngine Desktop Central screenshot: Desktop Central patch management ManageEngine Desktop Central screenshot: Desktop Central patch installation ManageEngine Desktop Central screenshot: Desktop Central user administration

ManageEngine Desktop Central Reviews

ManageEngine Desktop Central Reviews

Overall rating
4.4
/
5
Excellent
48

Very good
30

Average
6

Poor
3

Terrible
1

Value for Money
4.3
Features
4.4
Ease of Use
4.2
Customer Support
3.9
89% recommended this app
Akinlotan S.

Dynamics

ManageEngine Desktop Central comes in a handy when there is an expansion in my organization especially in terms of geo location. It helps us to be able to have a central control on all our device and to secure license for our keys software.


Kapil U.

A unified endpoint management solution for omnichannel users for managing various s/w...

The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point


Anurag K.

Works perfectly for me to manage and monitor several devices

Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.


Verified Reviewer

Tries to do too many things

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.


Rajneesh B.

Heterogeneous End-point Management from a Unified Console

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.


Akinlotan S.
Industry: Construction
Company size: 11-50 Employees

Dynamics

Used Daily for 1+ year
Reviewed on 23/5/2020
Review Source: Capterra

ManageEngine Desktop Central comes in a handy when there is an expansion in my organization especially in terms of geo location. It helps us to be able to have a central control on all our device and to secure license for our keys software.

Pros

This software helps my organization to have remote access to our devices that are not in our HQ environs. It also helps to have a control on our basics software, thereby helping us to have a reasonable cost control in securing some of our utilities software.

Cons

Using USB and some other peripheral devices are somehow ambiguous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kapil U.
Industry: Information Technology & Services
Company size: 1,001-5,000 Employees

A unified endpoint management solution for omnichannel users for managing various s/w implementation

Used Daily for 2+ years
Reviewed on 8/5/2020
Review Source: Capterra

The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point

Pros

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Cons

Customizing the dashboard and reports control could have been more user friendly.

Response from ManageEngine

Hello Kapil,

Greetings from ManageEngine!

We're glad that you like the multifariousness of Desktop Central. We hope our product has helped you with securing and managing your endpoints.

We're happy to know that software deployment has been a walk in the park for your organization by using our product. We hope you've tried other features as well. If you require further assistance with the product features, do write to us at [email protected]

Should you need any further information, please do not hesitate to write to us at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Anurag K.
Industry: Computer Games
Company size: 2-10 Employees

Works perfectly for me to manage and monitor several devices

Used Daily for 1-5 months
Reviewed on 24/8/2020
Review Source: Capterra

Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Pros

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also there including Power management to switch the devices On or Off remotely and to get reports of device's Up-time( to know from how many hours they are turned On). One of the best things about Desktop Central is that they provide me the ability to control all of my devices even from my Mobile Phone, there mobile application is well optimized and works perfectly fine. I can also set my computers and other devices to be used by specific Users and for specific roles by granting them limited access to the device's features and functions. My workflow increases when I can easily transfer files, shoot and record photos and videos from all of my devices using a Single device because of Remote sharing feature of Desktop Central. They provide a One month free trial with all of their features, so that one can easily understand and get used to with their application.

Cons

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Financial Services
Company size: 1,001-5,000 Employees

Tries to do too many things

Used Daily for 2+ years
Reviewed on 7/12/2018
Review Source: Capterra

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros

Useful dashboard for inventory of hardware and software.

Cons

Patching is extremely complicated compared to competitors.
Agents deployed to endpoints consume large amount of CPU and RAM.
Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs.
Product patches are being released constantly to fix the large number of bugs in software.
Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Response from ManageEngine

Hello,

Greetings from ManageEngine!

We're glad you like our intuitive dashboard for hardware and software inventory.

We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently we have quite a lot of support technicians who can resolve your issues in a jiffy. Our product upgrades are no longer about issue fixes, rather we're releasing top-notch features - requested by our customers, and the ones that meet market standards.

If you require further assistance with the product features, do write to us at [email protected]

Should you need any further information, please do not hesitate to write to us at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Rajneesh B.
Industry: Computer Software
Company size: 51-200 Employees

Heterogeneous End-point Management from a Unified Console

Used Daily for 2+ years
Reviewed on 25/6/2020
Review Source: Capterra

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Pros

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Cons

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 88 user ratings
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ManageEngine Desktop Central Pricing

ManageEngine Desktop Central Pricing

Starting from
US$795.00/year
Free Trial
One Time License
Free
Subscription
Value for money

Desktop Central Professional Edition: $645.00/year

Suitable for managing 50 desktop computers in LAN

Desktop Central Professional Edition: $645.00/year

Suitable for managing 50 desktop computers in LAN

Value for Money
4.3/5
Based on 88 user ratings
Compare value for money rating with alternatives
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ManageEngine Desktop Central Features

ManageEngine Desktop Central Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualisation
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4.4/5
Based on 88 user ratings
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Categories

Additional information for ManageEngine Desktop Central

Additional information for ManageEngine Desktop Central

Key features of ManageEngine Desktop Central

  • Active directory reports
  • Application security
  • Applications management
  • Asset lifecycle management
  • Asset management
  • Content Management
  • Deployment management
  • Device enrolment
  • Enterprise Applications
  • Enterprise asset management
  • IT asset tracking
  • Mobile device management
  • OS deployment
  • Patch management
  • Power management
  • Profile management
  • Remote control
  • Reporting
  • Security auditing
  • Security management
  • Service pack installation
  • Software Deployment
  • USB device management
  • User administration
  • Windows configurations

Benefits

  • For the desktop management of Windows, Mac and Linux systems, Desktop Central enables the automation of patch deployment, software deployment, remote control, asset management, service pack installation, active directory reports, and more.

  • For MDM - mobile device management - of iOS, Android and Windows devices, Desktop Central enables device enrolment, app management, profile management, asset management, security management, audits, and reports, all centrally.

  • Technicians can troubleshoot remote desktops with video recording, file transfer and multi-user collaboration.

  • Desktop Central has over 25 predefined configurations including security policies, power management, and USB device management.

  • ManageEngine Desktop Central FAQs

    ManageEngine Desktop Central FAQs

    Below are some frequently asked questions for ManageEngine Desktop Central.

    Q. What type of pricing plans does ManageEngine Desktop Central offer?

    ManageEngine Desktop Central offers the following pricing plans:

    Starting from: US$795.00/year

    Pricing model: One Time License, Free, Subscription

    Free Trial: Available

    Desktop Central Professional Edition: $645.00/year Suitable for managing 50 desktop computers in LAN

    Q. What are the main features of ManageEngine Desktop Central?

    ManageEngine Desktop Central offers the following features:

    • Active directory reports
    • Application security
    • Applications management
    • Asset lifecycle management
    • Asset management
    • Content Management
    • Deployment management
    • Device enrolment
    • Enterprise Applications
    • Enterprise asset management
    • IT asset tracking
    • Mobile device management
    • OS deployment
    • Patch management
    • Power management
    • Profile management
    • Remote control
    • Reporting
    • Security auditing
    • Security management
    • Service pack installation
    • Software Deployment
    • USB device management
    • User administration
    • Windows configurations

    Q. Who are the typical users of ManageEngine Desktop Central?

    ManageEngine Desktop Central has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does ManageEngine Desktop Central support?

    ManageEngine Desktop Central supports the following languages:

    Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does ManageEngine Desktop Central offer?

    ManageEngine Desktop Central has the following pricing plans:

    One Time License, Free, Subscription

    Q. Does ManageEngine Desktop Central support mobile devices?

    ManageEngine Desktop Central supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ManageEngine Desktop Central integrate with?

    ManageEngine Desktop Central integrates with the following applications:

    Axonius, ManageEngine ServiceDesk Plus, ManageEngine ServiceDesk Plus, Mobile Device Manager Plus, ServiceNow, Spiceworks, Warranty Master, Zendesk, Zendesk

    Q. What level of support does ManageEngine Desktop Central offer?

    ManageEngine Desktop Central offers the following support options:

    Online Support, Phone Support, Knowledge Base, Forum, FAQs, Video Tutorials