About User.com

The platform has been designed to deliver modern and user-friendly solutions for business - it’s one interface for the entire company. Marketing, sales and customer service teams from around the world use this software to:

- gain insights about website visitors,
- generate more leads,
- increase sales,
- and streamline internal processes.

Interested in Marketing Automation? Get a free trial. No cc required: https://bit.ly/User-Marketing-Automation

Key benefits of User.com

All the key tools for support, marketing and sales in one place to make sales and communication faster and easier.

Automated, behavior triggered communication lets you completely automate the entire sales process. For example: If one of your visitors uses Spanish and comes from referrer X welcome him with a custom live chat message in Spanish, plus you can even mention the site they came from among many other usage of real time data.

User.com is much cheaper than similar platforms on the market plus a free 14-day trial if you're looking for a new option.

Increase conversion with behavior learning patterns of your users - detect hesitation and approach them in a timely and elegant way.

Detect the most engaged and promising prospects with user scoring. Scoop them off the top and turn them into your promoters.

A powerful all in one solution for anything related to user data. Combine user tracking and integrated live chat and chatbots, marketing automation, call center, help desk, email marketing and more, to accomplish anything you need with powerful and consistent communication across all platforms. Get a free trial: https://bit.ly/User-Marketing-Automation

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Arabic, Chinese (Simplified), Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Images

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User.com video
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Features

Total features of User.com: 99

  • "What If" Scenarios
  • 360 Degree Feedback
  • @mentions
  • A/B Testing
  • API
  • Access Control
  • Accounting Integration
  • Action Management
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Applications Management
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behaviour Tracking
  • CRM Integration
  • Call Recording
  • Call Scripting
  • Campaign Analysis
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat
  • Communication Management
  • Conditional Logic
  • Contact Database
  • Contact History
  • Contact Management
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Templates
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Drag & Drop Interface
  • Drip Marketing
  • Email Distribution
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Event Tracking
  • Event Triggered Actions
  • Feedback Collection
  • File Transfer
  • Forms Management
  • Help Desk Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Company
  • Multiple User Accounts
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Management
  • Sales Reporting
  • Sales Tracking
  • Social Network Marketing
  • Summary Reports
  • Tagging
  • Third Party Integration
  • Transaction History
  • User Management
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Website Integration
  • eCommerce Integration

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Reviews

Overall rating

4.7 /5
(29)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.8/5

Already have User.com?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 29
Izabela H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great all-in-one sales and marketing automation tool

Reviewed on 11/12/2020

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's...

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks.

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Response from User.com

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Marcin J.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Marketing machine that can boost your effectiveness with no need of IT team

Reviewed on 10/4/2020

Pros

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons

Some features aren't so flexible as they could be.

Response from User.com

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Software with a lot of potential but significant number of errors

Reviewed on 10/3/2018

Pros

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Response from User.com

Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Kyrylo T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Proactive support team

Reviewed on 23/10/2020

Pros

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Response from User.com

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!

It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

Anna O.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A full-stack marketing automation tool

Reviewed on 20/7/2020

Pros

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately

Cons

Nothing to dislike at the moment, if something appears, I will get back to this review.

Showing 5 reviews of 29 Read all reviews

User.com FAQs

Below are some frequently asked questions for User.com.

User.com offers the following pricing plans:

  • Starting from: US$49.00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

User.com offers the following features:

  • Aggregators - event data aggregation
  • Behaviour triggered communication
  • CRM integrated with marketing automation
  • Dynamic content
  • Emailing with tracking, analytics and template creation
  • Live chat
  • Marketing automation - drag&drop automation of sales process
  • Proactive live chat and in-app messages
  • Product feed and rendering in messages
  • Push notifications
  • Rest API connection
  • Tracked cold emails
  • User Tracking - collects page views, events, filled forms
  • knowledge

User.com has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

User.com supports the following languages:

Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

User.com supports the following devices:

Android, iPhone, iPad

User.com integrates with the following applications:

Brainier LMS, Cameyo, Direct Claim Solution, Flowmon, Jobma, Kandji, Travis CI, Web Tracks, Wordpress, Zegami

User.com offers the following support options:

Knowledge Base, Online Support, Video Tutorials, Phone Support, FAQs, Forum

Related categories

See all software categories found for User.com.