SentricHR

Pros

Ease of administration for a full integrated HRIS platform...payroll processes seamlessly based on the time and attendance module, open enrollment is no longer painful, data is easily accessible through standard and custom reporting features, and tax filings are completed faster than ever assuring compliance.

Cons

The only "negative" which really isn't a negative is the implementation process. It can feel overwhelming to have so many options, particularly when you are a small organization, but the implementation team is there every step of the way to guide you and ensure you are set up for success on the system for your current and future needs.

Pros

The search and filter capabilities are a positive. The integrated time system and additional functionality of the upgraded time software is much better than what we had before.

Cons

The customer service setup is not as quick and efficient as our setup on the old software. The availability of certain demographic/employment information is no longer available in the pay entry screen as it was in M3, thus there is a lot of toggling back and forth to verify information when we proceed payroll.

Pros

It is easy for staff to click around, update their information and enter time. Payroll is straight forward and quick to process. I also really like the new hire functions and how it gets all the forms to a new hire easily to track - in this virtual world it has been essential.

Cons

I wish that I could add in holidays rather than contacted customer service. They are quick to respond but they are quick request so it would be fantastic to manage them myself. I also wish the reports were a bit clearer. For example, the Absences report doesn't let me predict ahead and can not always be accurate when pulled.

Pros

I like that I can see my PTO and W2 information. I can easily review my teams hours for the previous and current pay period.

Cons

* Mobile application on android is flakey and disconnects constantly even though GPS /location services are enabled.

* There are many times I used the mobile app and it caused multiple punches which in the end annoys me and HR to fix.

* Everytime I submit a review for an employee, I get an error to contact the system admin. By the way I am the director of IT and this is super annoying to have managers call my department for software that is not managed by us.

* after submitting a review the format is stripped and becomes a huge paragraph and hard to actually conduct a review. You should keep the format or all HTML.

* Employees that are salary should be able to manage there own time and fix there mistakes in punching in and out. I have to review and approve anyways later for payroll. This is an extra step that causes distractions for both management and employee.

* The web interface is not responsive.

* the home page should nit display any sensitive information, because when I am conducting a review, I have to login to my account. Employees should never see my PTO.

* Its easy to see how much hours my employee works in time and attendance, but its harder to see my own time per pay period, Why?

* It was not intuitive to find how to create additional punches or modify segments. having an icon or visual display would help.

I have more to add, you can give me a call.

Pros

We love learning new modules and how they work together. It can be overwhelming at first but staff will surprise you in how they are eager to do things electronically and adapt quickly!

Cons

The reports are difficult to learn and run and limited in the fields. I wish there was truly a MASTER report that you could pull ANY field, and you weren't limited to what is available under each category. We rarely use the reports because they are cumbersome.