ServiceTitan

ServiceTitan

#1 Management Software for Service Contractors.

4.6/5 (145 reviews)

ServiceTitan Overview

What is ServiceTitan?

ServiceTitan is a field service management system that offers a web-based and mobile solution for scheduling and dispatching calls, invoicing, processing payments, reporting, analyzing sales performance, and more. The system is designed for use by home service businesses in the HVAC, plumbing, electrical, garage door, chimney, and water treatment industries.

ServiceTitan enables users to track the sales performance of their technicians, with the option to use leaderboards to drive competition and encourage increases in performance. Areas for improvement can also be pinpointed and used to identify staff requiring specific training or guidance. Phone call conversions and call booking performance can also be monitored, and users can identify missed opportunities by reviewing unbooked calls. ServiceTitan automatically identifies which campaign has generated each customer’s call, allowing users to determine the revenue and ROI (return on investment) for each campaign. The most profitable locations can also be identified and targeted.

The ServiceTitan mobile app for Android and iOS enables technicians to view their assigned jobs with driving directions, add service call notes, create invoices, process customer payments, and electronically collect customer signatures in the field. ServiceTitan also includes GPS integration, two-way SMS messaging between dispatchers and technicians, and full job audit trails, and users can configure executive workflows, schedule reports, and set up alerts for cancelled jobs and unbooked calls.

ServiceTitan Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing quotes are available on inquiry.


ServiceTitan Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

ServiceTitan screenshot:
ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot: ServiceTitan screenshot:

ServiceTitan Reviews

ServiceTitan Reviews

Overall rating
4.6
/
5 145 reviews
Excellent
115

Very good
21

Average
2

Poor
3

Terrible
4

Value for Money
4
Features
4.4
Ease of Use
4.5
Customer Support
4.7
94% recommended this app
Angelia S.

Office Manager

I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.


Erin M.

It's Ok

I think it is ok so far, lots of new things I am learning but it is ok.


Jennifer P.

I love Service Titan!

I think they are great people and always looking for ways to improve on their functions!


Spencer K.

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.


Bernadette T.

Customer Service needs Improvement

Overall it is too expensive for the quality of customer service.


Angelia S.
Industry: Consumer Goods
Company size: 501-1,000 Employees

Office Manager

Used Daily for 1+ year
Reviewed on 1/11/2018
Review Source: Capterra

I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Pros

We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Cons

Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Response from ServiceTitan

Angelia,

Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow.

We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers.

Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Erin M.
Industry: Consumer Services
Company size: 13-50 Employees

It's Ok

Used Daily for 2+ years
Reviewed on 4/2/2020
Review Source: Capterra

I think it is ok so far, lots of new things I am learning but it is ok.

Pros

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

Cons

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Response from ServiceTitan

Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer P.
Industry: Consumer Services
Company size: 13-50 Employees

I love Service Titan!

Used Daily for 2+ years
Reviewed on 4/2/2020
Review Source: Capterra

I think they are great people and always looking for ways to improve on their functions!

Pros

I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.

Cons

The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.

Response from ServiceTitan

Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Spencer K.
Industry: Consumer Services
Company size: 13-50 Employees

I was told that we we need to revise our business model. WHAT?!

Used Daily for 1+ year
Reviewed on 1/6/2017
Review Source: SoftwareAdvice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Bernadette T.
Industry: Construction
Company size: 2-10 Employees

Customer Service needs Improvement

Used Daily for 2+ years
Reviewed on 10/1/2020
Review Source: Capterra

Overall it is too expensive for the quality of customer service.

Pros

Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes,
call recording for checking our own staff customer service and for recall.
Service Titan syncs with outside software like gps tracking and accounting.
It is a good software.

Cons

The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be.

Response from ServiceTitan

Thank you Bernadette for taking time to review ServiceTitan. We pride ourselves on building an amazing software that helps our customers better manage their business operations. That being said, we are constantly working hard to improve our services and offerings. Thank you for your support and for making your voice heard. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9.1/10
Based on 145 user ratings
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ServiceTitan Pricing

ServiceTitan Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing quotes are available on inquiry.

Pricing quotes are available on inquiry.

Value for Money
4/5
Based on 145 user ratings
Compare value for money rating with alternatives
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ServiceTitan Features

ServiceTitan Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 145 user ratings
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Categories

Additional information for ServiceTitan

Additional information for ServiceTitan

Key features of ServiceTitan

  • Call booking performance monitoring
  • Call recordings
  • Complete audit trail
  • Configurable alerts
  • Customer screen pops
  • Dispatching
  • Executive workflows
  • GPS integration
  • Invoicing
  • Leaderboards
  • Marketing campaign metrics
  • Payroll
  • QuickBooks integration
  • Revenue and ROI tracking
  • Sales performance tracking
  • Scheduled reports
  • Scheduling
  • Two-way texting

Benefits

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • ServiceTitan FAQs

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing quotes are available on inquiry.

    Q. What are the main features of ServiceTitan?

    ServiceTitan offers the following features:

    • Call booking performance monitoring
    • Call recordings
    • Complete audit trail
    • Configurable alerts
    • Customer screen pops
    • Dispatching
    • Executive workflows
    • GPS integration
    • Invoicing
    • Leaderboards
    • Marketing campaign metrics
    • Payroll
    • QuickBooks integration
    • Revenue and ROI tracking
    • Sales performance tracking
    • Scheduled reports
    • Scheduling
    • Two-way texting

    Q. Who are the typical users of ServiceTitan?

    ServiceTitan has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does ServiceTitan support?

    ServiceTitan supports the following languages:

    English

    Q. What type of pricing plans does ServiceTitan offer?

    ServiceTitan has the following pricing plans:

    Subscription

    Q. Does ServiceTitan support mobile devices?

    ServiceTitan supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ServiceTitan integrate with?

    ServiceTitan integrates with the following applications:

    BirdEye, ClearPathGPS, WEBFLEET, Worldpay POS, Zubie

    Q. What level of support does ServiceTitan offer?

    ServiceTitan offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials