ServiceTitan
About ServiceTitan
ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.
Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.
ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!
Key benefits of ServiceTitan
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Reviews
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- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only CRM you need!
Reviewed on 26/10/2023
Pros
It does everything you need in one program!
Cons
I wish there were not so many add-ons that cost extra.
Response from ServiceTitan
Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Experience
Reviewed on 15/2/2024
It's been a game changer for us. We use a few of their pro products from marketing to vehicle...
It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.
Pros
Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.
Cons
Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.
Response from ServiceTitan
Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Only marketing prowess can get software this bad this far
Reviewed on 19/12/2023
I was sold on many things by the time we signed up for service titan, but issue after issue, it...
I was sold on many things by the time we signed up for service titan, but issue after issue, it didn't matter - how responsive their customer service was, the "quantity of features", the percent of increased sales - it just doesn't work well.
They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer support manager went dark, and her manager went dark, I initiated a stop payment; only then I was contacted - by the billing department. When I explained the situation and asked for help, they said they would reach out. I didn't hear back until their collections team followed up which obviously went nowhere.
I find it incredibly hard to beleive that Service Titan is considered a successful company. Even for the clients that this is working for - I can only expect they stay with ST out of convenience of due to the contract.
There are so many better options out there, in every way (no exaggeration). As if to add insult to injury, this must also be the most expensive option on the market as well.
Pros
The many, many people involved with onboarding were friendly; kind of what I expect the initial joining of a cult would be like.
Cons
The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, service titan is far from in keeping with modern standards of UX/UI and even stable functionality.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Brandon Review
Reviewed on 27/9/2024
Its been a game changer, it makes dispatching simple
Its been a game changer, it makes dispatching simple
Pros
It is very easy to navigate and has a lot of innovation.
Cons
The dispatch board is not so great looking.
Response from ServiceTitan
Thank you so much for the incredible review, Brandon! We're grateful to be your software partner.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Joys of Software - Service Titan
Reviewed on 9/2/2024
From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects...
From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects - and export with ease to other software i.e. Quickbooks Enterprise.
Pros
The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.
Cons
Always updating and have to get used to using different view platform but it functions so well.
Response from ServiceTitan
Thank you so much for this incredible review, Renee! We appreciate you taking the time to share this and are thrilled to hear that it fits your business needs across the office, techs, and customers.
ServiceTitan FAQs
Below are some frequently asked questions for ServiceTitan.Q. What type of pricing plans does ServiceTitan offer?
ServiceTitan offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of ServiceTitan?
ServiceTitan has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ServiceTitan support?
ServiceTitan supports the following languages:
English
Q. Does ServiceTitan support mobile devices?
ServiceTitan supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceTitan integrate with?
ServiceTitan integrates with the following applications:
ClearPathGPS, QuickBooks Online Advanced, Sage Intacct
Q. What level of support does ServiceTitan offer?
ServiceTitan offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for ServiceTitan.
- Field Service Management Software
- Field Activity Management Software
- HVAC Software
- Service Dispatch Software
- Work Order Software
- Scheduling Software
- Calendaring Software
- Cleaning Business Software
- Plumbing Software
- Electrical Contractor Software
- HVAC Estimating Software
- Plumbing Estimating Software
- Garage Accounting Software
- Roofing Software
- Electrical Estimating Software
- Carpet Cleaning Software
