ServiceTitan

4.4 (233)
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Management Software for Service Contractors.

About ServiceTitan

ServiceTitan is the premier field service management system that offers an all-in-one web-based solution for running your business. ServiceTitan also offers an award-winning tablet app to give your technicians the tools they need to complete jobs and get the most value out of each customer. Imagine seamlessly scheduling and dispatching calls, invoicing customers, processing payments in the field, pulling reports on your business performance, and analyzing your sales patterns with one single software solution.

Use ServiceTitan to track the performance of your technicians and comfort advisers, including the use of leaderboards to encourage competition and drive more sales. Our software will pinpoint areas of your business that can be improved, including how to identify specific training for your staff. Track which marketing channels are driving phone calls to help you get the most return on your investment. ServiceTitan also supports tracking unsold estimates, ensuring you never leave any revenue on the table. All of this, and more, comes right out of the box.

ServiceTitan critically supports your techs in the field using either Android or iOS tablets that allow them to view their assigned jobs, provides full GPS support to get them to the job on time, automatic job status updates so you never have to guestimate how long a job took, view and add customer notes, create invoices, collect signatures and payment in the field, and give your customers the ability to see where the tech is and what they look like, adding that extra layer of trust and professionalism. ServiceTitan also supports two-way SMS messaging between dispatchers and technicians, along with full job audit trails that let you find inefficiencies and even create custom workflows. Never miss any details with scheduled custom reports, and set alerts for cancelled jobs and unbooked calls. Schedule a demo and learn more about how ServiceTitan can revolutionize your business!


Key benefits of ServiceTitan

  • Technicians’ sales performance is automatically tracked, and leaderboards can be used to motivate improvements in performance.

  • Phone call conversions can be monitored, and unbooked calls reviewed to recognize missed opportunities and to identify staff in need of training.

  • Track ROI and revenue for each campaign, with the campaign that generated each call automatically identified without needing to ask customers.

  • Mobile app enables technicians to access their assigned jobs, view driving directions, update notes on service calls, generate invoices, process payments, and collect customer signatures.

  • Set up executive workflows, schedule reports, and configure alerts for cancelled jobs or unbooked calls.

  • Images

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    Reviews

    Overall rating

    4.4 /5
    (233)
    Value for Money
    3.8/5
    Features
    4.2/5
    Ease of Use
    4.1/5
    Customer Support
    4.1/5

    Already have ServiceTitan?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 233
    Marlin
    Marlin
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best in the biz

    Reviewed on 7/5/2019

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

    Pros

    Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

    Cons

    Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

    Alternatives Considered

    FieldEdge

    Reasons for Switching to ServiceTitan

    Reliability and responsiveness of the software. ServiceTitan wins hands down.

    Response from ServiceTitan

    Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

    We look forward to celebrating all of your future successes.

    Stephanie
    Overall rating
    • Industry: Facilities Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Business Essential

    Reviewed on 14/11/2023

    I have been with Service Titan since 2015 and I would not use any other software. It can be...

    I have been with Service Titan since 2015 and I would not use any other software. It can be challenging to keep up with how fast technology is changing but I know that Service Titan is working hard to help me make my business more profitable and efficient everyday.

    Pros

    Service Titan is the gold standard for running a trades business. It makes it easy to communicate to customers, record history and get an up to the minute snapshot of how our business is running.

    Cons

    Service Titan struggles with responsiveness in customer service. Also, not every contractor is ready to undertake the implementation of such a robust software so it requires extra help for set up and training that Service Titan does not provide.

    Response from ServiceTitan

    Thank you so much for taking the time to write us this review, Stephanie! We are thrilled to hear about the success you've experienced on ServiceTitan and appreciate the feedback you provided that will help us to improve. Thank you for being a wonderful partner!

    Verified Reviewer
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Over excited to be let down.

    Reviewed on 19/10/2022

    No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my...

    No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll

    Pros

    More permission control's the other software. Extensive reporting.

    Cons

    Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago

    Zachariah
    Overall rating
    • Industry: Consumer Goods
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Service Titan is the best of both worlds!

    Reviewed on 5/10/2023

    So far Service Titan is what helps us run our business the most. Without it, we could still run,...

    So far Service Titan is what helps us run our business the most. Without it, we could still run, but it would be a ton more difficult to do so, considering it keeps us from having to use multiple services in its place.

    Pros

    Service Titan makes it so you can have a ton of different functions tossed into one app, which is extremely useful, and handy when it comes to doing multiple things in a day. Its dispatching feature and customer feature is by far my personal favorite, as we are able to easily save a customers info into the software, and look back on their profile at any point for past jobs, invoices, estimates, equipment, etc. and just as easily dispatch out a technician to the job to work.

    Cons

    Service Titan, as great as it is, is a beast, which makes it extremely difficult to get setup properly the right way at first. We have had to redo so many things due to unproper setup first or second time round, and even still to this day, our Service Titan isn't perfect or anywhere near it, but we are getting closer.

    Response from ServiceTitan

    Thank you for this wonderful review, Zachariah! Feedback like yours is essential to our ongoing efforts to make ServiceTitan software the right choice for contractors. Please reach out if you have any specific suggestions or questions.

    Darius
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Excellent Field Management for an affordable price

    Reviewed on 9/9/2019

    No software solution is going to be perfect or completely handle everything you need (not without...

    No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
    Overall ServiceTitan handles everything we need and provides accurate accounting as well.

    Pros

    ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

    Cons

    ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

    Reasons for Choosing ServiceTitan

    Vonigo was too complicated and did not achieve what we needed, especially with inventory and pricebook functions.

    Switched From

    Vonigo

    Reasons for Switching to ServiceTitan

    ServiceTitan provided the main core functions we needed at a reasonable price. Also, the software is well-designed, intuitive and easy to use. Additionally, we could see that ServiceTitan has a strong passion and commitment to growth. Every month they have new improvements and they continue to raise investor funding. I'm excited to see where ServiceTitan can go!
    Showing 5 reviews of 233 Read all reviews

    ServiceTitan FAQs

    Below are some frequently asked questions for ServiceTitan.

    ServiceTitan offers the following pricing plans:

    • Starting from: US$250.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing quotes are available on inquiry.

    ServiceTitan has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ServiceTitan supports the following languages:

    English

    ServiceTitan supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ServiceTitan integrates with the following applications:

    ClearPathGPS, QuickBooks Online Advanced, Sage Intacct

    ServiceTitan offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for ServiceTitan.