--- description: Learn how Genesys Cloud CX can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Genesys Cloud CX Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX](/software/104597/genesys-cloud) # Genesys Cloud CX Canonical: https://www.getapp.ie/software/104597/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.getapp.ie/software/104597/genesys-cloud?page=2) > Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Genesys Cloud CX \* Unifies customer engagement, workforce engagement management, and journey orchestration in a single platform, eliminating the need for multiple disconnected tools across contact center operations. \* Supports omnichannel interactions across voice, chat, email, and digital channels, allowing contact centers to manage all customer touchpoints from one interface. \* Provides AI-driven routing and automation to match customers with the most suitable agents based on context, skills, and availability. \* Delivers real-time and historical analytics with customizable dashboards, giving supervisors visibility into queue performance, agent activity, and customer satisfaction trends. \* Includes workforce engagement management tools covering scheduling, forecasting, quality monitoring, and coaching to help contact centers maintain staffing efficiency and service consistency. \* Offers journey orchestration capabilities that track and coordinate customer interactions across multiple sessions and channels, supporting continuity in complex service scenarios. \* Provides open APIs and pre-built integrations with CRM, UC, and third-party business systems, allowing organizations to embed contact center functionality into existing technology stacks. \* Scales to support deployments ranging from small teams to large enterprise contact centers, with flexible configuration options for routing, IVR, and agent workflows. \* Delivers cloud-native architecture with high availability design, supporting business continuity requirements for organizations with critical customer service operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: US$75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Approval Process Control - Archiving & Retention - Assignment Management - Attendance Management - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer ## Integrations (21 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - My Telescope competitive compass ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.ie/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ie/directory/289/ivr/software) - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) - [VoIP Software](https://www.getapp.ie/directory/107/voip/software) ## Alternatives 1. 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I'm satisfied with its overall performance, and I must say that it's unusual to come across such a fantastic, bug-free, and straightforward platform. > > **Cons**: We finally found a means to communicate without breaking the bank with Genesys cloud cx. It's something I'd suggest for companies of any size. > > Our five insurance companies now employ a multichannel marketing strategy that combines inbound and outbound efforts to reach new and existing clients. In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a third-party Livechat to one that incorporates chat, SMS, and email. The downtime problems of the previous system were also addressed by Genesys. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 January 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Cons**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- ### "Cluttered tool which can be so much better." — 3.0/5 > **Verified Reviewer** | *3 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Overall features are nice with the inbuilt mute button or the amount of information it gives, like lets say we are on queue and we can see others who are on queue and for how long they are there and on what team, once we learn about all the features it is very easy to use. > > **Cons**: The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with important buttons being very small and takes time to search if u are a new user. > > It is overall an ok experience could be very good with some major updates. ----- ### "A good product that is getting better" — 4.0/5 > **Verified Reviewer** | *18 May 2021* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: We love that the Genesys system provides us with a single system for all our customer interactions. We can handle inbound and outbound calls, chats, emails, and SMS. In addition, all the call recordings and call evaluations are in the same system (or will be when we are done rolling it out). > > **Cons**: I think Genesys has some work to do on enhancing the sorting and filtering capabilities with the various views. I also think there are some issues to work through on the workforce management side, like being able to see a forecasted service level without publishing schedules, or having time off buckets to name a few. > > Overall we have been pretty happy with the Genesys Cloud application. When we find things that are lacking, we are able to put in ideas for enhancements and some of those ideas have already been implemented. ----- ### "Best on premise to cloud transformation of contact center application" — 5.0/5 > **Verified Reviewer** | *10 December 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Genesys cloud has both architect and agent desktops it depends on the license. It is easy to build and test the flow. Scheduling and agent desktop view is best to experience. Inbound, outbound, Bot flow, Web messaging, Secure flow and email, etc. its like omnichannel supporting > > **Cons**: Still, there is a lag on the architect's side. Example: Genesys support only limited languages so other than the non-supported language we have to select Google TTS. Sometimes it doesn't work properly > > Over 1.6 years of experience in Genesys cloud. Also worked with Amazon connect but the most user-friendly and easy-to-use Genesys is the preferable one. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.ie/software/104597/genesys-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/104597/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data