TenFold
About TenFold
Tenfold Next Generation CTI integrates with all major CRMs and Phone Systems. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Key features:
• Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
• Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.
• Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from CRM for both outbound and inbound calls.
• Call Notes & Dispositions - Take notes and log call outcomes right on the popup.
• Automatic Call Logging - Automatically capture and log all call data to CRM, eliminating manual input and improving CRM adoption.
• Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.
• @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.
Key benefits of TenFold
• Easy implementation
Tenfold works with CRMs seamlessly so you immediately benefit without the need to change your current IT infrastructure.
• Increase productivity
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.
• Great customer experience
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.
• Make better business decisions
Make the most informed business decisions as Tenfold logs all call data into CRM, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
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Reviews
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- Industry: Internet
- Used Daily for 1+ year
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Great tool for Account Management!
Reviewed on 29/12/2017
Pros
Ability to schedule follow-ups while dispositioning the call improves efficiency!
Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.
Data integration between Salesforce and Tenfold creates a seamless workflow.
Cons
Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!
- Used Daily for 2+ years
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- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The ability to make and log calls is a great tool
Reviewed on 27/11/2017
Ease of use
Ease of use
Pros
It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*
Cons
Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.
- Industry: Internet
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Its a great set up and I like the function of it and how simple it is.
Reviewed on 18/5/2018
Makes my job easier and simple to get my tasks done each day.
Makes my job easier and simple to get my tasks done each day.
Pros
I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.
Cons
The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.
- Industry: Internet
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great program that has allowed our company to improve tenfold
Reviewed on 12/9/2017
Pros
The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.
Cons
The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best thing for sales since sliced bread
Reviewed on 12/9/2017
Pros
The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.
Cons
Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.
TenFold FAQs
Below are some frequently asked questions for TenFold.Q. What type of pricing plans does TenFold offer?
TenFold offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Customers need to contact us for pricing details.
Q. Who are the typical users of TenFold?
TenFold has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does TenFold support?
TenFold supports the following languages:
English
Q. Does TenFold support mobile devices?
TenFold supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TenFold integrate with?
TenFold integrates with the following applications:
3CX, Asterisk, ConnectWise PSA, HubSpot Marketing Hub, Keap, NetSuite, Propertybase Salesforce Edition, Salesforce Sales Cloud, SugarCRM, Vonage Business Communications, Zendesk Suite
Q. What level of support does TenFold offer?
TenFold offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for TenFold.
- Customer Service Software
- Call Accounting Software
- Telephony Software
- Sales Force Automation Software
- Lead Management Software
- Sales Enablement Software
- Predictive Lead Scoring Software
- Inside Sales Software
- Customer Support Software
- Call Centre Software
- Contact Centre Software
- App Development Software
- iPaaS Software
