Kaseya BMS Overview
What is Kaseya BMS?
Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.
BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.
Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.
Kaseya BMS Overview
Pricing
Pricing options
Pricing is based on a per user basis and starts at $35/user/month.
Kaseya BMS Features
Media
Kaseya BMS Reviews
Kaseya BMS Reviews
Org Management
Overall business management has improved customer service with automated workflows. Better employee time management and tracking.
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.
We saved some money over our previous CRM.
Great Integrations
We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Kaseya BMS- Starter PSA
Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
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A great client tool software
Pros
Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system
Cons
Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.
Org Management
Overall business management has improved customer service with automated workflows. Better employee time management and tracking.
Pros
I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.
Cons
I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.
BMS is a serviceable CRM at a good price, but leaves a few things to be desired.
We saved some money over our previous CRM.
Pros
In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
Cons
We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.
Great Integrations
We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Pros
The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.
Cons
Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.
Kaseya BMS- Starter PSA
Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Pros
It is quite simple in comparison to some major players such as Autotask and Connectwise.
Cons
It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.
I do like the fact that these are organic features and not added on haphazardly.
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Kaseya BMS Pricing
Kaseya BMS Pricing
Pricing is based on a per user basis and starts at $35/user/month.
Pricing is based on a per user basis and starts at $35/user/month.
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Kaseya BMS Features
Kaseya BMS Features
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Categories
Categories
Additional information for Kaseya BMS
Additional information for Kaseya BMS
Key features of Kaseya BMS
- Billing & invoicing
- Business analysis
- CRM
- Contact history
- Customer database
- Customizable fields
- Customizable reporting
- Expense tracking
- Finance & Billing
- Financial management
- Inventory Management
- Inventory tracking
- Project management & planning
- Project templates
- Project time tracking
- Project tracking
- Service Desk
- Time & expense tracking
Benefits
Kaseya BMS FAQs
Kaseya BMS FAQs
Below are some frequently asked questions for Kaseya BMS.
Q. What type of pricing plans does Kaseya BMS offer?
Kaseya BMS offers the following pricing plans:
Starting from: US$35.00/month
Pricing model: Subscription
Free Trial: Available
Pricing is based on a per user basis and starts at $35/user/month.
Q. What are the main features of Kaseya BMS?
Kaseya BMS offers the following features:
- Billing & invoicing
- Business analysis
- CRM
- Contact history
- Customer database
- Customizable fields
- Customizable reporting
- Expense tracking
- Finance & Billing
- Financial management
- Inventory Management
- Inventory tracking
- Project management & planning
- Project templates
- Project time tracking
- Project tracking
- Service Desk
- Time & expense tracking
Q. Who are the typical users of Kaseya BMS?
Kaseya BMS has the following typical customers:
Small Business, Public Administrations, Non Profit, Mid Size Business
Q. What languages does Kaseya BMS support?
Kaseya BMS supports the following languages:
English
Q. Does Kaseya BMS support mobile devices?
We do not have any information about what devices Kaseya BMS supports
Q. What other apps does Kaseya BMS integrate with?
Kaseya BMS integrates with the following applications:
HaloITSM, IT Glue, QuickBooks Online Advanced, QuoteWerks, Quoter, Warranty Master, xMatters
Q. What level of support does Kaseya BMS offer?
Kaseya BMS offers the following support options:
FAQs, Forum, Phone Support