About Kaseya BMS

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription
Pricing plans
Free Trial

Key benefits of Kaseya BMS

  • Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

  • Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

  • Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

  • Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

  • Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

  • Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.

    • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, Germany, United Kingdom, Ireland, India, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription
    Pricing plans
    Free Trial

    Images

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    Features

    Total features of Kaseya BMS: 74

    • Accounting
    • Accounting Integration
    • Activity Tracking
    • Alerts / Escalation
    • Automated Routing
    • Billing & Invoicing
    • Budget Management
    • CRM
    • Call Centre Management
    • Client Portal
    • Collaboration Tools
    • Contact Management
    • Contract/License Management
    • Cost-to-Completion Tracking
    • Customer Database
    • Customer History
    • Customisable Reports
    • Customizable Fields
    • Dashboard
    • Data Visualisation
    • Document Management
    • Document Storage
    • Email Management
    • Estimating
    • Expense Tracking
    • File Sharing
    • Financial Management
    • Forecasting
    • Gantt/Timeline View
    • Help Desk Management
    • IT Asset Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management
    • Inventory Tracking
    • Issue Management
    • Knowledge Base Management
    • Maintenance Scheduling
    • Milestone Tracking
    • Multi-Channel Communication
    • Network Monitoring
    • Percent-Complete Tracking
    • Portfolio Management
    • Prioritisation
    • Product Roadmapping
    • Project Accounting
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Templates
    • Project Time Tracking
    • Project Tracking
    • Projections
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real-time Updates
    • Recurring/Subscription Billing
    • Reimbursement Management
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Resource Management
    • Scheduling
    • Service Level Agreement (SLA) Management
    • Status Tracking
    • Support Ticket Tracking
    • Task Management
    • Ticket Management
    • Time & Expense Tracking
    • Time Tracking
    • Time Tracking by Client
    • Time Tracking by Project
    • Workflow Management

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    Reviews

    Overall rating

    4.0 /5
    (25)
    Value for Money
    4.0/5
    Features
    3.7/5
    Ease of Use
    4.0/5
    Customer Support
    3.9/5

    Already have Kaseya BMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 25 Read all reviews
    Showing 5 reviews of 25
    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A great client tool software

    Reviewed on 16/5/2019

    Pros

    Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

    Cons

    Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

    Lynn
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Org Management

    Reviewed on 12/3/2020

    Overall business management has improved customer service with automated workflows. Better...

    Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

    Pros

    I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

    Cons

    I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

    Alternatives Considered

    Autotask PSA

    Reasons for Choosing Kaseya BMS

    It became overwhelming to use the product as a growing business.

    Switched From

    QuickBooks Desktop Enterprise

    Reasons for Switching to Kaseya BMS

    A cleaner interface and price.
    Verified Reviewer
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

    Reviewed on 7/5/2018

    We saved some money over our previous CRM.

    We saved some money over our previous CRM.

    Pros

    In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

    Cons

    We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

    Verified Reviewer
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great software - still needs developing in the Quoting component

    Reviewed on 20/5/2022

    Very good. The support team is amazing. They are always kind, patient and knowledgeable.

    Very good. The support team is amazing. They are always kind, patient and knowledgeable.

    Pros

    BMS is visibly pleasing and simple to use - you can figure out the basics without any instruction.

    Cons

    The Quoting component does not integrate with the Ticketing component. Their solution seems to be to purchase a third party software such as Quotewerx.
    Training is another piece that seems to be lacking, other than attending Kaseya University or using the online documentation.

    Danielle
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Kaseya BMS

    Reviewed on 25/3/2022

    Pros

    I love the dashboard on the Finance Dashboard. It tells you which contracts are ending soon and has a graph that's autogenerated to show your current month, quarter or year sales per client with percentages.

    Cons

    I do not like the fact you cannot VOID or edit invoices after they're generated. If there is a change management wants to makes I have to VOID and restart. I didn't have to do that will our previous program ConnectWise. Also, this program lacks many features I used previously. Instead of being able to do these things I can only submit a feature request.

    Showing 5 reviews of 25 Read all reviews

    Kaseya BMS FAQs

    Below are some frequently asked questions for Kaseya BMS.

    Kaseya BMS offers the following pricing plans:

    Pricing is based on a per user basis and starts at $35/user/month.

    Kaseya BMS has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000

    Kaseya BMS supports the following languages:

    English

    Kaseya BMS supports the following devices:

    Kaseya BMS integrates with the following applications:

    QuickBooks Online Advanced

    Kaseya BMS offers the following support options:

    FAQs/Forum, Phone Support, Chat

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