About Kaseya BMS

Kaseya BMS is a next-generation Professional Services Automation platform built to empower IT Departments and MSPs with the key tools needed to succeed in the modern IT management world.

BMS provides users with an easy to use interface, that enables users to get up to speed quicker and be more productive in the long run - all while still offering the depth and customization required to meet the various business objectives of different teams.

Kaseya BMS is equipped with everything you need, at an affordable price that is a fraction of the competition. BMS comes ready to help you succeed with best in class solutions for Project Management, CRM, Time Tracking & Billing, Inventory, Finance & Billing, CRM, and Service Desk.

Key benefits of Kaseya BMS

  • Staff projects and get real-time project status reports, while improving forecasting through comprehensive project management with Kaseya BMS Project Management.

  • Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed with Kaseya BMS.

  • Automatically create invoices from time entry and expense reports, and integrate these with accounting software like QuickBooks®.

  • Track inventory, procurement or vendor issues in real-time to stay on top of any issues that come up, and make better plans in the future.

  • Maximize customer relationships and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.

  • Spend less time tracking tickets and more time making clients happy with Kaseya BMS's complete help desk and ticketing solution.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, India, United States

    Supported Languages

    English

    Images

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    Features

    Total features of Kaseya BMS: 80

    • Accounting
    • Accounting Integration
    • Activity Tracking
    • Alerts / Escalation
    • Automated Routing
    • Billing & Invoicing
    • Budget Management
    • CRM
    • Call Centre Management
    • Client Portal
    • Collaboration Tools
    • Contact Management
    • Contract/License Management
    • Cost-to-Completion Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customisable Reports
    • Customizable Fields
    • Dashboard
    • Data Visualisation
    • Document Management
    • Document Storage
    • Email Management
    • Estimating
    • Expense Tracking
    • File Sharing
    • Financial Analysis
    • Financial Management
    • Forecasting
    • Gantt/Timeline View
    • Help Desk Management
    • IT Asset Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management
    • Inventory Tracking
    • Issue Management
    • Knowledge Base Management
    • Maintenance Scheduling
    • Milestone Tracking
    • Multi-Channel Communication
    • Network Monitoring
    • Percent-Complete Tracking
    • Portfolio Management
    • Prioritisation
    • Procurement Management
    • Product Roadmapping
    • Project Accounting
    • Project Estimating
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Templates
    • Project Time Tracking
    • Project Tracking
    • Projections
    • Prospecting Tools
    • Quotes/Estimates
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real-time Updates
    • Recurring/Subscription Billing
    • Reimbursement Management
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Resource Management
    • Scheduling
    • Service Level Agreement (SLA) Management
    • Service Reporting
    • Status Tracking
    • Support Ticket Tracking
    • Task Management
    • Ticket Management
    • Time & Expense Tracking
    • Time Tracking
    • Time Tracking by Client
    • Time Tracking by Project
    • Workflow Management

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    Reviews

    Overall rating

    4 /5
    (20)
    Value for Money
    4.1/5
    Features
    3.7/5
    Ease of Use
    4/5
    Customer Support
    3.8/5

    Already have Kaseya BMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 20
    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A great client tool software

    Reviewed on 16/5/2019

    Pros

    Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

    Cons

    Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

    Lynn S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Org Management

    Reviewed on 12/3/2020

    Overall business management has improved customer service with automated workflows. Better...

    Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

    Pros

    I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

    Cons

    I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

    Verified Reviewer
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

    Reviewed on 7/5/2018

    We saved some money over our previous CRM.

    We saved some money over our previous CRM.

    Pros

    In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

    Cons

    We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

    Rick R.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Integrations

    Reviewed on 29/9/2020

    We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are...

    We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

    Pros

    The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.

    Cons

    Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.

    Kelly W.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Kaseya BMS- Starter PSA

    Reviewed on 17/5/2019

    Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being...

    Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

    Pros

    It is quite simple in comparison to some major players such as Autotask and Connectwise.

    Cons

    It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules.

    I do like the fact that these are organic features and not added on haphazardly.

    Showing 5 reviews of 20 Read all reviews

    Kaseya BMS FAQs

    Below are some frequently asked questions for Kaseya BMS.

    Kaseya BMS offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing is based on a per user basis and starts at $35/user/month.

    We do not have any information about Kaseya BMS features

    Kaseya BMS has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000

    Kaseya BMS supports the following languages:

    English

    Kaseya BMS supports the following devices:

    Kaseya BMS integrates with the following applications:

    QuickBooks Online Advanced

    Kaseya BMS offers the following support options:

    FAQs/Forum, Phone Support, Chat

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