Tidio

Communicator for businesses. live chat, messenger and email

About Tidio

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Pricing starting from:

US$15.00/year

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Tidio

Key benefits of Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Dutch, English, French, German, Italian and 3 others, Portuguese, Russian, Spanish

    Pricing starting from:

    US$15.00/year

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Tidio

    Images

    Tidio Software - A customizable chat popup can be displayed on users' websites with Tidio Chat
    Tidio Software - The chat widget can be customized with different themes, colors, and button positions
    Tidio Software - Pre-chat surveys can be displayed to collect customer information before a chat begins
    Tidio Software - Visitors' details are presented alongside the chat window, including their location, email address, and phone number
    Tidio Software - Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours
    Tidio Software - Automations can be created for a number of triggers
    Tidio Software - A range of automation actions are available
    Tidio Software - Different permissions can be set for different user roles, with options for operators, moderators, and administrators
    Tidio Software - Operator actions can be tracked, showing any changes made to the settings or chat widgets
    Tidio Software - Tidio Chat creates daily reports on the number of chats and messages
    View 11 more
    Tidio video
    Tidio video
    Tidio Software - A customizable chat popup can be displayed on users' websites with Tidio Chat Tidio Software - The chat widget can be customized with different themes, colors, and button positions Tidio Software - Pre-chat surveys can be displayed to collect customer information before a chat begins Tidio Software - Visitors' details are presented alongside the chat window, including their location, email address, and phone number Tidio Software - Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hours Tidio Software - Automations can be created for a number of triggers Tidio Software - A range of automation actions are available Tidio Software - Different permissions can be set for different user roles, with options for operators, moderators, and administrators Tidio Software - Operator actions can be tracked, showing any changes made to the settings or chat widgets Tidio Software - Tidio Chat creates daily reports on the number of chats and messages

    Features

    Total features of Tidio: 33

    • Alerts / Escalation
    • Alerts/Notifications
    • Auto-Responders
    • CRM
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Complaint Monitoring
    • Customer Database
    • Customisable Branding
    • Email Management
    • Event Triggered Actions
    • Feedback Management
    • File Sharing
    • Geotargeting
    • Help Desk Management
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat
    • Multi-Channel Communication
    • Offline Form
    • Proactive Chat
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Scheduled / Automated Reports
    • Tagging
    • Third Party Integrations
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4.8 /5
    (217)
    Value for Money
    4.7/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Tidio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 217
    Darien C.
    Overall rating
    • Industry: Religious Institutions
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Tidio is the first chat platform I've found to be worth paying for

    Reviewed on 2/3/2021

    Tidio has helped address a gap in our communication system caused by extended use of multiple...

    Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

    Pros

    Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.

    I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.

    Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

    Cons

    Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

    Response from Tidio

    Hello there!
    It's Maciek from Tidio Support
    Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out.
    We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction.

    Thank you for taking the time to share your opinion and rate us so highly!

    Misho Z.
    Overall rating
    • Industry: Financial Services
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Go Tidio!

    Reviewed on 13/1/2021

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

    Pros

    The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

    Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

    Cons

    The only thing I would add are integrations with apps like WhatsApp and Telegram.

    Alternatives Considered

    FreshBooks and Drift

    Reasons for Choosing Tidio

    In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

    Reasons for Switching to Tidio

    Simplicity, quality of the customer support, powerful functionality, branding.

    Response from Tidio

    Hi there,

    Thank you so much for the review!

    We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

    Thank you once again!

    Mikaël C.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great alternatives to any other live chat

    Reviewed on 6/8/2021

    Good support, great software, and overall very nice UI that doesn't look like it's from the year...

    Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

    Pros

    You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

    Cons

    Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

    Alternatives Considered

    Intercom and LiveChat

    Reasons for Switching to Tidio

    Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

    Response from Tidio

    Hello!
    Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
    Once again thank you and have a nice day

    Dominick P.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Looks great on the outside but features not fully completed

    Reviewed on 12/12/2017

    Pros

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Cons

    1. When a user leaves your page and an operator responds the user will not be notified.
    2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
    3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
    4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
    5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

    Verified Reviewer
    Overall rating
    • Industry: E-Learning
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Perfect for our non-profit org

    Reviewed on 29/6/2021

    Being able to chat with our users has really cut down on the time it takes to answer user questions....

    Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

    Pros

    First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

    I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

    Cons

    I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

    Alternatives Considered

    Crisp and Intercom

    Reasons for Switching to Tidio

    Ultimately we made the decision based on price, but we're super happy!

    Response from Tidio

    Hello
    Thank you so much for the review!
    We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon.
    Once again thank you for your kind words and have a nice day

    Showing 5 reviews of 217 Read all reviews

    Tidio FAQs

    Below are some frequently asked questions for Tidio.

    Tidio offers the following pricing plans:

    • Starting from: US$15.00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Tidio has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Tidio supports the following languages:

    Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

    Tidio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tidio integrates with the following applications:

    Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics, Highrise, HubSpot CRM, Insightly, Magento Commerce, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, UserVoice, Wix, WordPress, Zendesk, Zendesk Sell, Zoho CRM, amoCRM

    Tidio offers the following support options:

    Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat

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