RingEX

4.2 (1,195)
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RingEX - AI meets trusted communications

About RingEX

RingEX is a unified communications solution that allows users to take and make business calls, voice messages, fax, and text messages anywhere. Organizations of all sizes can empower their employees to improve communication with their customers, partners, and colleagues, by enabling them to work with whatever device they want, wherever they want.

RingEX provides a comprehensive feature set that helps optimize business communications by turning BYOD (bring your own device to work) devices into company business phones, enabling users to manage the entire business phone system from their own desktop computer or smart device, from anywhere in the world. Users can add and switch users, manage extensions and groups, assign phones, and more. The platform also allows employees to check business voicemail, send and receive business faxes as well as access the company directory.


Key benefits of RingEX

  • Employees can avoid having to carry two phones, one for work, and another for personal calls, with RingEX business phone system.

  • RingEX uses the employee's company business number, rather than a personal number, to help maintain their business identity.

  • Users can create voicemail inboxes and greetings, as well as access voicemail with the latest tools for receiving messages in any preferred format.

  • Customers from all over the world can contact users by using RingEX to set up a local phone number, giving the company a local presence.

  • RingEX integrates with third party applications such as Salesforce, Oracle, Dropbox, Zendesk, Desk, Google, Box, and Microsoft.

  • Images

    RingEX Software - Unified platform
    RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
    RingEX Software - Calendar and Contacts Integration
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    RingEX video
    RingEX video
    RingEX Software - Unified platform
    RingEX Software - Switch devices from Desktop to Mobile while on a meeting.
    RingEX Software - Calendar and Contacts Integration

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    Features

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    Integrations

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    Ease of Use

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    Reviews

    Overall rating

    4.2 /5
    (1,195)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support
    4.0/5

    Already have RingEX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,195
    Darian
    Darian
    Overall rating
    • Industry: Insurance
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Review of Ringcentral

    Reviewed on 19/5/2022

    Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones...

    Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.

    Pros

    Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

    Cons

    The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

    Michelle
    Overall rating
    • Industry: Nonprofit Organisation Management
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Affordable and Intuitive Option for Small Business

    Reviewed on 6/5/2022

    We were looking for an affordable, integrated platform that can be used for both internal collaborat...

    We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.

    Pros

    RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment.

    Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.

    Cons

    Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.

    Reasons for Switching to RingEX

    The pricing was better vs enterprise versions of the other platforms, and our sales team was able to set us up very quickly.
    Thomas
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback

    Reviewed on 25/5/2023

    Their platform is solid. The features are extensive. The call quality is good. The configuration...

    Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call.

    Pros

    Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)

    Cons

    THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.

    Alternatives Considered

    Five9

    Reasons for Switching to RingEX

    When purchasing RingCentral it had the right combination of features we needed at the time.
    Tina
    Overall rating
    • Industry: Accounting
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Great for managing faxes!

    Reviewed on 6/3/2024

    Overall, this is a good product and easy to use.

    Overall, this is a good product and easy to use.

    Pros

    Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.

    Cons

    Unable to add all accounts without logging out and back in.

    Chirag
    Overall rating
    • Industry: Insurance
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Call, text, fax and conference from anywhere

    Reviewed on 11/2/2021

    The overall experience with RingCentral is very positive. The sales and implementation cycle was...

    The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral.

    Pros

    RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us.

    Cons

    RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement.

    Reasons for Choosing RingEX

    As customer's habit changed with communication, our Cisco phones were one way of communicating. We had fax systems that were separate. We had 3 internal chatting systems. We had a texting system that was alright. And yet, data from all these systems had to be brought into our insurance systems or in a different common place. All of this effort wasn't improving our ability to deliver to our customers. Making the switch allows us to spend less time with various software and more time serving customers who we deeply care about.

    Reasons for Switching to RingEX

    RingCentral's sales team did a remarkable job of keeping the conversation simple. As we asked questions, RingCentral showed us more features. They caught our attention by showing us what mattered most. They also had a clean, easy proof of concept that showed minimum barrier for entry, full feature-set and more. Their sales team used their own products to provide us support during proof of concept. While priced higher than others, RingCentral sure were able to show us the value and their fitness for a company like ours. When RingCentral showed unified communication, it sure was all unified. Competitors had a core product and different technologies appeared to have been bolted on to it. Competition was good as well. A clean, unified product, proof of concept and a smooth sales cycle led us to finalize RingCentral.
    Showing 5 reviews of 1,195 Read all reviews

    RingEX FAQs

    Below are some frequently asked questions for RingEX.

    RingEX offers the following pricing plans:

    • Starting from: US$30.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    RingCentral MVP has three pricing plans: Core: $20/user/month Advanced: $25/user/month Ultra: $35/user/month Save up to 33% by paying annually

    RingEX has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RingEX supports the following languages:

    English

    RingEX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RingEX integrates with the following applications:

    Box, Desk.com, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Skype for Business, Zendesk Suite

    RingEX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for RingEX.