CAKE POS

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

I don't like the new update. I feel the original version is easier to use.

We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training.
From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!

Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts.
There are no other negatives about CAKE.

Its useful that this POS offers 3 party features to install, to bad you gotta pay of them.
Reports are easy to understand, what comes in and what your taxes are.
Easy point of sale to use for your staff.

Alright after 2+ years of using Cake here it is for you guys.

1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues.

Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix.

Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load.

As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING.
Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you.

Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting.

Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115.

Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte

We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.

The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.