Justworks

Payroll, benefits, HR, and compliance all in one place.

4.7 /5 (173 reviews) Write a Review!

Justworks Overview

What is Justworks?

Justworks, the fastest growing HR technology company, offers a seamless, simple, streamlined product built from the ground up that makes it easier to start, run, and grow a business. Justworks’ all-in-one platform enables employers to automate payroll, provides access to big-company benefits and HR tools, and comes with 24/7 support from dedicated experts.

As a Professional Employer Organization (PEO), Justworks helps smaller businesses leverage the cost savings and efficiencies associated with being part of an enterprise. Justworks provides companies with access to benefits at affordable rates for their teams and support for employment-related compliance needs. The platform also streamlines back office functions like payroll and HR in one place so you can spend the time growing their business.

Justworks also offers dedicated customer service with experts available 24 hours a day, 7 days a week via multiple channels including phone, SMS, email, chat, or Slack. You also get access to HR consultants who can provide tailored guidance and best practices around building policies and managing your people.

Justworks Overview

Pricing

Starting from
US$39.00/month

Pricing options

Free Trial
Subscription
Value for money

Basic Plan:
For 1-24 employees: $49/month per employee
For 25-99 employees: $44/month per employee
For 100-174 employees: $39/month per employee
For 175+ employees: Contact us

Plus Plan (Basic + Access to Medical, Dental, and Vision):
For 1-24 employees: $99/month per employee
For 25-99 employees: $89/month per employee
For 100-174 employees: $79/month per employee
For 175+ employees: Contact us

Save 15% when you bill annually!


Justworks Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Justworks enables employees to choose benefits while onboarding
Time off can also be managed through Justworks
Justworks assists employers in reimbursing their employees
Direct deposit payroll is supported by Justworks
User permissions can be managed in Justworks
Justworks video Justworks video Justworks screenshot: Justworks enables employees to choose benefits while onboarding Justworks screenshot: Time off can also be managed through Justworks Justworks screenshot: Justworks assists employers in reimbursing their employees Justworks screenshot: Direct deposit payroll is supported by Justworks Justworks screenshot: User permissions can be managed in Justworks

Justworks Reviews

Justworks Reviews

Overall rating
4.7
/
5
Excellent
143

Very good
24

Average
2

Poor
0

Terrible
4

Value for Money
4.6
Features
4.6
Ease of Use
4.8
Customer Support
4.7
97% recommended this app
Christopher H.

Good Software, GREAT Benefits for SMB's

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."


Julie G.

Justworks - Just do it

Amazing across the board!


Verified Reviewer

Worst PEO ever

They just suck and I suggest you to not to be misled by their sales pitch


Mike E.

One of the best decisions we've ever made for our small business!

Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!!


Donna L.

Very Satisfied Customer...

After the transition from sales to the onboarding process with the implementation, [SENSITIVE CONTENT HIDDEN] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, [SENSITIVE CONTENT HIDDEN], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team.


Christopher H.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Good Software, GREAT Benefits for SMB's

Used Weekly for 6-12 months
Reviewed on 29/7/2020
Review Source: Capterra

Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Julie G.
Industry: Computer Software
Company size: 11-50 Employees

Justworks - Just do it

Used Daily for 2+ years
Reviewed on 30/7/2020
Review Source: Capterra

Amazing across the board!

Pros

Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.

Cons

Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 51-200 Employees

Worst PEO ever

Used Weekly for 1+ year
Reviewed on 1/10/2020
Review Source: Capterra

They just suck and I suggest you to not to be misled by their sales pitch

Pros

Somewhat easier to use they put too much burden on the company.

Cons

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website

Very unfriendly customer service - they act like a bunch of entitled officers

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mike E.
Industry: Design
Company size: 2-10 Employees

One of the best decisions we've ever made for our small business!

Used Daily for 2+ years
Reviewed on 29/7/2020
Review Source: Capterra

Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!!

Pros

The Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore!

Cons

Honestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Donna L.
Industry: Investment Banking
Company size: 11-50 Employees

Very Satisfied Customer...

Used Weekly for 6-12 months
Reviewed on 29/7/2020
Review Source: Capterra

After the transition from sales to the onboarding process with the implementation, [SENSITIVE CONTENT HIDDEN] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, [SENSITIVE CONTENT HIDDEN], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team.

Pros

I love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available.

Cons

At this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 173 user ratings
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Justworks Pricing

Justworks Pricing

Starting from
US$39.00/month
Free Trial
Subscription
Value for money

Basic Plan:
For 1-24 employees: $49/month per employee
For 25-99 employees: $44/month per employee
For 100-174 employees: $39/month per employee
For 175+ employees: Contact us

Plus Plan (Basic + Access to Medical, Dental, and Vision):
For 1-24 employees: $99/month per employee
For 25-99 employees: $89/month per employee
For 100-174 employees: $79/month per employee
For 175+ employees: Contact us

Save 15% when you bill annually!

Basic Plan:
For 1-24 employees: $49/month per employee
For 25-99 employees: $44/month per employee
For 100-174 employees: $39/month per employee
For 175+ employees: Contact us

Plus Plan (Basic + Access to Medical, Dental, and Vision):
For 1-24 employees: $99/month per employee
For 25-99 employees: $89/month per employee
For 100-174 employees: $79/month per employee
For 175+ employees: Contact us

Save 15% when you bill annually!

Value for Money
4.6/5
Based on 173 user ratings
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Justworks Features

Justworks Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.6/5
Based on 173 user ratings
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Categories

Additional information for Justworks

Additional information for Justworks

Key features of Justworks

  • Activity dashboard
  • Automatic notifications
  • Billable hours
  • Calendar management
  • Compensation management
  • Compliance management
  • Contractor management
  • Direct deposit
  • Disability insurance administration
  • Document storage
  • Employee lifecycle
  • Employee portal
  • Employee self-service
  • Expense tracking
  • FMLA administration
  • FSA administration
  • Government compliance
  • Health insurance
  • Health insurance administration
  • Life insurance administration
  • Payroll management
  • Reimbursement management
  • Retirement plan management
  • Rights management
  • Sick leave & vacation tracking
  • Summary reports
  • Third party integration
  • Vendor management

Benefits

• Justworks’ PEO model allows them to provide small businesses with access to health insurance and other corporate-level benefits at more affordable rates.

• Justworks helps small businesses administer employment-related responsibilities like payroll tax filings and compliance training.

• Justworks simplifies the payroll process with automated direct deposits, flexible pay frequencies, W-2 generation, and payroll tax filing.

• Justworks makes team management easier with HRIS tools for onboarding, PTO tracking, reporting, and compliance all in one place.

• Justworks offers full-service support for employers and their employees 24 hours a day, 7 days a week. Customers can reach the support teams through multiple channels including phone, SMS, email, chat, or Slack.

Justworks FAQs

Justworks FAQs

Below are some frequently asked questions for Justworks.

Q. What type of pricing plans does Justworks offer?

Justworks offers the following pricing plans:

Starting from: US$39.00/month

Pricing model: Subscription

Free Trial: Not Available

Basic Plan: For 1-24 employees: $49/month per employee For 25-99 employees: $44/month per employee For 100-174 employees: $39/month per employee For 175+ employees: Contact us Plus Plan (Basic + Access to Medical, Dental, and Vision): For 1-24 employees: $99/month per employee For 25-99 employees: $89/month per employee For 100-174 employees: $79/month per employee For 175+ employees: Contact us Save 15% when you bill annually!

Q. What are the main features of Justworks?

Justworks offers the following features:

  • Activity dashboard
  • Automatic notifications
  • Billable hours
  • Calendar management
  • Compensation management
  • Compliance management
  • Contractor management
  • Direct deposit
  • Disability insurance administration
  • Document storage
  • Employee lifecycle
  • Employee portal
  • Employee self-service
  • Expense tracking
  • FMLA administration
  • FSA administration
  • Government compliance
  • Health insurance
  • Health insurance administration
  • Life insurance administration
  • Payroll management
  • Reimbursement management
  • Retirement plan management
  • Rights management
  • Sick leave & vacation tracking
  • Summary reports
  • Third party integration
  • Vendor management

Q. Who are the typical users of Justworks?

Justworks has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does Justworks support?

Justworks supports the following languages:

English

Q. Does Justworks support mobile devices?

We do not have any information about what devices Justworks supports

Q. What other apps does Justworks integrate with?

Justworks integrates with the following applications:

Boomr, QuickBooks Online, QuickBooks Online Advanced, Rippling, TSheets, Xero

Q. What level of support does Justworks offer?

Justworks offers the following support options:

Knowledge Base, Video Tutorials, Phone Support, Online Support, FAQs