Employment Hero

Employment Hero

Australia's No.1 Integrated HR People Management Platform

4.6/5 (90 reviews)

Employment Hero Overview

Employment Hero is an HR, payroll and benefits platform with which enterprises can manage administrative tasks such as recruitment, onboarding, timesheets and leave requests as well as payroll and employee benefit schemes. Employment Hero aims to streamline these administrative processes by offering users a flexible and secure cloud-based HR system. To ensure maximum user flexibility, Employment Hero is available as a native mobile application on iOS and Android as well.

With Employment Hero, users can create compliant employment contracts, send job offer letters, obtain electronic signatures and check the status of job offers in real time. To further enhance onboarding operations, users can also create onboarding checklists, organize induction content and track and file any workplace incidents. Employment Hero also allows users to schedule rosters, secure timesheet reports and generate audit trails. With Employment Hero reporting tools, users can gain key insights into organizational status, performance and resource requirements. Moreover, Employment Hero enables employees to manage their own personal and bank details thanks to an employee self-service (ESS) system. Using the ESS, employees can also request leave across different categories.

As Employment Hero supports a simple and compliant payroll system, users can manage flexible pay schedules and multiple businesses accurately and on time. Employment Hero integrates with major accounting software such as Xero, MYOB and KeyPay which enables users to manage invoicing, tax and payroll easily. Alongside HR and payroll management, Employment Hero includes an employee benefits program that employees can opt into to find savings on home loans, electricity or internet plans.

Pricing

Starting from
A$6.00
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia

Supported Languages

English

Employment Hero Reviews

Overall rating
4.6/5
94% positive reviews
64
Excellent
21
Very good
3
Average
1
Poor
1
Terrible
Shannon P.

We ❤️ Employment Hero

Used Daily for 2+ years
Reviewed on 14/2/2019
Review Source: Capterra

Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.

Pros

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight!
It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee.
Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes.
Perfect Integration with our accounting software as well.
We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Cons

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates.
Also, the staff announcements feature is a bit basic for our needs.

Response from Employment Hero

Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too.

Thanks again,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christopher R.

Customer review

Used Daily for 1+ year
Reviewed on 4/9/2018
Review Source: Capterra

As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Pros

Stable platform, it works and is simple for staff to comply with

Cons

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Response from Employment Hero

Thanks for your review, Christopher. We do value our clients very highly, but unfortunately phone support isn't scaleable. Our online support team is highly skilled and we have every confidence in their ability to solves issues quickly and effectively. We're really glad you're enjoying using the platform though and even happier to see you'd recommend us to others!

Thanks again,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Kerry S.

Love the platform, makes on boarding new employees a breeze.

Used Daily for 6-12 months
Reviewed on 8/3/2018
Review Source: Capterra

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Pros

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Response from Employment Hero

Hi Kerry,

Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval!

Thanks again,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Justin H.

As our HR Platform, it provides access to great tools for insights and staff management.

Used Daily for 1+ year
Reviewed on 8/3/2018
Review Source: Capterra

Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Pros

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Response from Employment Hero

Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business!

Thanks again,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt B.

Great customer service, easy to use product

Used Daily for 1+ year
Reviewed on 6/7/2017
Review Source: Capterra

Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Pros

The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Cons

It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

Response from Employment Hero

Thanks for taking the time to give Employment Hero such an amazing review, Matt! It's so great to see that you find Employment Hero easy to use and intuitive. We're happy to have helped you go paperless and even happier to see you're pleased with our customer service - we aim to please!

Thanks again,
The Employment Hero Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Employment Hero Pricing

Starting from
A$6.00
Pricing options
Free Trial
Free
Subscription
Value for money

Employment Hero offers 3 price plans:

Free: $0
Standard: A$6 per employee / month
Premium: A$9 per employee / month

Add payroll for an extra A$4 per employee / month or add rostering/time & attendance/modern award interpretation for A$2 per employee / month.

Prices are in AUD.

Employment Hero Features

  • Activity Dashboard
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Reporting
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration
  • Time & Attendance Tracking

  • API
  • Activity Tracking
  • Automatic Notifications
  • Customizable Branding
  • Data Import/Export

Additional information for Employment Hero

Key features of Employment Hero

  • Accounting integration
  • Accounting management
  • Activity dashboard
  • Ad hoc reporting
  • Applicant tracking
  • Audit trail
  • Benefits management
  • Compensation management
  • Compliance documentation
  • Compliance management
  • Contract drafting
  • Electronic signatures
  • Employee database
  • Employee lifecycle management
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self service
  • Incident management
  • Letters of offer
  • Payroll integration
  • Payroll management
  • Performance appraisal
  • Ratings & reviews
  • Real time analytics
  • Real time data
  • Real time notifications
  • Real time reporting
  • Recruiting management
  • Reporting & statistics
  • Status reporting
  • Status tracking
  • Summary reports
  • Task scheduling
  • Third party integration
  • Timesheet management
  • Timesheets
  • Training management
  • Travel management
  • Vacation / leave tracking
  • Workflow management

Benefits

  • Employment Hero is available as a native mobile application on iOS and Android, allowing users to access staff contacts and timesheets easily and conveniently on the move.

  • Employment Hero includes comprehensive reporting technology, enabling users to gather real time insight into organizational status and performance.

  • Employment Hero supports integration with Xero, MYOB and KeyPay, providing users with the tools to manage HR and accounting processes all in one centralized platform.

  • Users can opt in to the Employment Hero Benefits program, offering exclusive employee incentives and discounts on car finance or mobile plans.

  • Employment Hero utilizes employee self-service, permitting employees to enter and manage their own personal, bank and passport details as well as tax declarations and leave requests.

  • Employment Hero FAQs

    Below are some frequently asked questions for Employment Hero.

    Q. What type of pricing plans does Employment Hero offer?

    Employment Hero offers the following pricing plans:

    Starting from: A$6.00

    Pricing model: Free, Subscription

    Free Trial: Available

    Employment Hero offers 3 price plans:

    Free: $0
    Standard: A$6 per employee / month
    Premium: A$9 per employee / month

    Add payroll for an extra A$4 per employee / month or add rostering/time & attendance/modern award interpretation for A$2 per employee / month.

    Prices are in AUD.

    Q. What are the main features of Employment Hero?

    Employment Hero offers the following features:

    • Accounting integration
    • Accounting management
    • Activity dashboard
    • Ad hoc reporting
    • Applicant tracking
    • Audit trail
    • Benefits management
    • Compensation management
    • Compliance documentation
    • Compliance management
    • Contract drafting
    • Electronic signatures
    • Employee database
    • Employee lifecycle management
    • Employee management
    • Employee portal
    • Employee profile
    • Employee self service
    • Incident management
    • Letters of offer
    • Payroll integration
    • Payroll management
    • Performance appraisal
    • Ratings & reviews
    • Real time analytics
    • Real time data
    • Real time notifications
    • Real time reporting
    • Recruiting management
    • Reporting & statistics
    • Status reporting
    • Status tracking
    • Summary reports
    • Task scheduling
    • Third party integration
    • Timesheet management
    • Timesheets
    • Training management
    • Travel management
    • Vacation / leave tracking
    • Workflow management

    Q. Who are the typical users of Employment Hero?

    Employment Hero has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Employment Hero support?

    Employment Hero supports the following languages:

    English

    Q. What type of pricing plans does Employment Hero offer?

    Employment Hero has the following pricing plans:

    Free, Subscription

    Q. Does Employment Hero support mobile devices?

    Employment Hero supports the following devices:

    Android, iPhone

    Q. What other apps does Employment Hero integrate with?

    Employment Hero integrates with the following applications:

    Crewmojo, JobAdder, MYOB Essentials, MYOB Essentials, QuickBooks, QuickBooks Online, Xero

    Q. What level of support does Employment Hero offer?

    Employment Hero offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials