ZENOTI
About ZENOTI
Zenoti is an all-in-one enterprise software used by spas, salons, med spas. Our award-winning platform is used by more than 30,000+ businesses across 50 countries. Zenoti is engineered for reliability and scale, harnessing the power of enterprise-level cloud technology for businesses that want to scale. Our customers have grown their revenue, on average, by 60% in the last 2 years. It sounds astonishing, but it’s true!
Zennoti is unique in that we are a true enterprise system, going beyond the basics of a scheduling and POS system. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps. Our platform also supports multi-location business with rich reporting, corporate level controls and more. We have partnered with several leading brands in wellness and beauty industry like Mario Tricoci, Sonobello, Profile by Sandford, Hands and Stone, Waxing the City, MGM Resort Spa, Zifit Infrared Fitness to name a few.
Our mobile platform brings simplicity to the complexity of running your business. Staff have an easy-to-use system and are able to elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations.
Key benefits of ZENOTI
1. Take your guest experience to modern heights. Now your guests can seamlessly check-in and check-out with automated payments, saving your customer and your business precious time.
2. Integrate multiple locations to ensure that your customers enjoy a seamless experience across the nation. Zenoti puts your records in one place and ensures a consistent experience wherever your customers go.
3. With Smart Marketing you can predict client needs and trends to deploy personalized and automated marketing that keeps your schedule full and optimized. Users can automate and personalize marketing tasks, sending service reminders, product refill reminders and birthday greetings quickly and efficiently.
4. Manage your employee payroll, commissions, bonus, performance and attendance with our all-in-one spa and salon staff management software.
5. Our platform delivers complex scheduling requirements while providing an intuitive experience that your customers will love. Fill more slots, grow revenue, and free up your front desk staff.
6. With digital forms eliminate the manual processes and create a better experience for your patients, improve the speed and accuracy of daily operations, while also garnering valuable data to inform your marketing.
7. Our analytics platform enables you to can create your own dashboards, custom reports, access analytics data sets and create your own calculations - all on real time basis.
8. We have partnered with leading payment solutions provider. Our partnerships offer our clients the ability to integrate 3rd party solutions in a way that is convenient and secure.
9. Zenoti is available as a native mobile application on iOS and Android, providing users with the flexibility to manage online bookings on the go.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switching from Mindbody to Zenoti
Reviewed on 24/9/2021
The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My...
The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience.
We're looking forward to utilizing Zenoti to its fullest.
Pros
The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.
Cons
With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see.
It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.
Response from Zenoti Software
Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.
Thanks for being an advocate for Zenoti!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Worth the Pain
Reviewed on 13/11/2023
The work of exporting data from old programs and restructuring for Zenoti was extensive. However...
The work of exporting data from old programs and restructuring for Zenoti was extensive. However their support team was generally excellent to work with. Almost one year in, we find occasional hiccups but can typically find a solution or workaround.
Pros
After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.
Cons
There were a few marketing features we would like to be more robust.
Reasons for Choosing ZENOTI
Multiple programs did not communicate/sync with each other. At times, staff had to double enter info. Hard to provide the best customer service.Reasons for Switching to ZENOTI
It offered the best array of features for both front desk and nurses.- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Practice Mananger
Reviewed on 5/8/2024
Zenoti was just implemented across my three med spa locations in CT. Not only is Zenoti user...
Zenoti was just implemented across my three med spa locations in CT. Not only is Zenoti user friendly and easy to navigate but they also have a phenomenal team to execute these change across offices they are working in. Wanted to give a big shout out to [sensitive content hidden]. He was our go to and always had an answer real time. [sensitive content hidden] played a huge role in our success on Zenoti!
Pros
user friendly
easy to navigate
good reporting tools
Cons
training videos could have more directed to my specific office and works flows
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay Away from this operating system for spas, gyms, etc
Reviewed on 5/5/2024
Awful - Run do not walk - AWAY - they offer no support once you a paying client.
Awful - Run do not walk - AWAY - they offer no support once you a paying client.
Pros
It is connected to all our franchises so customer data is at any location.
Cons
It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.
Response from Zenoti Software
Hi Sheldon, thank you for taking the time to review Zenoti. We regret to hear your experience with our software and support team has been unsatisfactory. A member of our team has already reached out to you directly to learn more about the issues you're facing and offer personalized support. Our goal is to not only resolve these issues but to ensure your satisfaction and trust in our software and support moving forward. Your feedback is critical helping us identify areas where we can improve, and we thank you for your candid feedback.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenoti Review from Precision Wellness of Rancho Mirage
Reviewed on 26/6/2024
My overall experience with Zenoti has been exceptional from beginning to the launch of our new...
My overall experience with Zenoti has been exceptional from beginning to the launch of our new platform. I have felt very supported and guided throughout the whole process. Working directly with [sensitive content hidden] has been an absolute pleasure. They have provided me with incredible customer care and support. I couldn't be happier with their collaboration on this project.
Pros
I love the amazing customer support and efficiency that Zenoti provides. It is a user-friendly platform that will provide us with a huge time savings due to exceptional functionality of it.
Cons
I didn't like the volume of courses I needed to watch in Zenoti University. I understand the necessity of them, it was just hard to squeeze them into my very busy days.
Alternatives Considered
CerboReasons for Choosing ZENOTI
AR is an extremely inefficient platform.Switched From
Aesthetic RecordReasons for Switching to ZENOTI
I felt it was a better suited platform for our med-spa. It is very customizable, the price is reasonable, and the customer support can't be beat.ZENOTI FAQs
Below are some frequently asked questions for ZENOTI.Q. What type of pricing plans does ZENOTI offer?
ZENOTI offers the following pricing plans:
- Starting from: US$200.00/month
- Pricing model: Subscription
- Free Trial: Not Available
For accurate pricing, contact Zenoti directly.
Q. Who are the typical users of ZENOTI?
ZENOTI has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ZENOTI support?
ZENOTI supports the following languages:
English
Q. Does ZENOTI support mobile devices?
ZENOTI supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ZENOTI integrate with?
ZENOTI integrates with the following applications:
Google Analytics 360, Meta for Business, QuickBooks Online Advanced, Sage Intacct, Shopify, Stripe, Xero, Zapier
Q. What level of support does ZENOTI offer?
ZENOTI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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