Fieldmagic
About Fieldmagic
Fieldmagic is a complete field service software designed for fire services, HVAC, electrical, plumbing, IT and field servicing industries. Features include a full CRM, job management, quoting, time and materials, fixed price jobs, purchase orders, staged invoicing, and technician geolocation. The platform is highly configurable and provides users with custom fields and an open API.
Job management features enable users to schedule various types of jobs including maintenance, minor work and projects, each with their own workflows and configurations at technician, client and organization level. Users can track time and materials to ensure billable expenses are appropriately invoiced, as well as attach photos of receipts or parts via Fieldmagic’s mobile app.
The quoting engine allows users to create and keep track of open quotes with contextual information against sites and companies. The platform's forecasts view helps organizations to keep track of new business for the period, allowing sales management to assign forecast quotas to each representative. Fieldmagic’s checklist builder lets users build questions with drop-down values, define compliance pass and fail values, and more.
Integration with the Flexidocs document generation tool provides users with online and in-person eSigning capabilities and allows documents to be sent, returned, and safely archived within Fieldmagic. The mobile app allows field technicians to access and provide all job related information while on site, including time and materials logging and destination navigation via the built-in GPS tracking tool. The platform integrates with various third party applications for accounting, email marketing, relationship analytics, and more.
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- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Reviewed on 27/1/2021
Excellent. Data setup and import will require some help, but once we got started we found it easy...
Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent.
Pros
As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use.
It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple.
The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
Cons
Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort.
The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.
Reasons for Switching to Fieldmagic
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Field Magic Review
Reviewed on 8/4/2020
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed...
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
Awesome system.
Pros
The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.
Cons
Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 6.0 /10
FM - Activtec
Reviewed on 2/4/2020
average
average
Pros
the control is good, it keeps good records and tracking
Cons
it initially said it links with MYOB, but it dosent?? - this is very very very expensive for us
Response from Fieldmagic
Hi Kent, Fieldmagic absolutely links with MYOB (all online versions) - AT has/had MYOB Acumatica, which is a separate product that MYOB acquired and requires a custom integration. It can be done, but isn't as straightforward as all other MYOB products, which take only minutes to integrate with.
In terms of pricing, we do find that we're very competitive compared to most providers in the market - you have hundreds of users of course, so the licenses together do add up. We don't charge for anything beyond those licenses, however.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fieldmagic .....a winner in Field Service Technology
Reviewed on 14/12/2019
A great platform to carry out all the basics of the service industry with the ability to then...
A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.
Pros
Loads of features to enhance your business and customer service experience.
Cons
Need more time to get the most out of it.
Reasons for Choosing Fieldmagic
Fieldaware were not flexible enough and forthcoming enough to cater for our needs.Switched From
FieldAwareReasons for Switching to Fieldmagic
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome product that is easy to use
Reviewed on 29/3/2020
We have sorted our service admin side with this app as we can see what each job is at with a single...
We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.
Pros
It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.
Cons
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.
Reasons for Switching to Fieldmagic
Response from Fieldmagic
Hi Winston, just a quick note on this one - the mobile app we released last year is now designed for complete offline use - Wifi is no longer a factor for performance. I appreciate your review, however :)
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Fieldmagic FAQs
Below are some frequently asked questions for Fieldmagic.Q. What type of pricing plans does Fieldmagic offer?
Fieldmagic offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
Field Users: Starting at $9 per user/month Web Interface Users: Starting at $29 per user/month (full CRM)
Q. Who are the typical users of Fieldmagic?
Fieldmagic has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fieldmagic support?
Fieldmagic supports the following languages:
English, Spanish
Q. Does Fieldmagic support mobile devices?
Fieldmagic supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Fieldmagic integrate with?
Fieldmagic integrates with the following applications:
MYOB Business, Mailchimp, Make, NetSuite, PropertyMe, QuickBooks Online Advanced, Reckon One, SAP Business One, Saasu, SugarCRM, Xero, Zapier
Q. What level of support does Fieldmagic offer?
Fieldmagic offers the following support options:
Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat
Related categories
See all software categories found for Fieldmagic.
Field Service Management Software