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UpKeep

4.6 (1,320)
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Asset operations management software for businesses

About UpKeep

UpKeep is an asset operations management solution that helps businesses scale by giving every maintenance and reliability team the tools and information they need to run operations. It is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. Users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.


Key benefits of UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

  • Images

    UpKeep Software - UpKeep work order management
    UpKeep Software - UpKeep view work order detail
    UpKeep Software - UpKeep parts and inventory management with insights
    UpKeep Software - UpKeep analytics
    UpKeep Software - UpKeep track time and cost
    UpKeep Software - UpKeep asset management
    UpKeep Software - UpKeep create and manage work orders
    View 8 more

    Not sure about UpKeep? Compare with a popular alternative Show more details

    UpKeep

    4.6 (1,320)
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    Starting Price

    US$20.00
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    Pricing Options

    Free version
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    Features

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    Integrations

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    Ease of Use

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    Value for Money

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    Customer Service

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    Green rating bars show the winning product based on the average rating and number of reviews.

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    4.4
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    Fiix

    4.5
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    Fiix, by Rockwell Automation company, is the #1 way to manage work, assets, and parts. Get a 360-degree view of costs,...

    Fracttal One

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    🥇 Digitize your maintenance with Fracttal: manage tasks, work orders, and inventory with automated alerts. Optimize and...

    MaintainX

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    Overall rating

    4.6 /5
    (1,320)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    96%
    recommended this app
    Sort by

    1320 Reviews

    Daniel
    Daniel Show more details
    Overall rating
    • Industry: Human Resources
    • Company size: 1,001–5,000 Employees
    • Used Weekly for 6-12 months
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    UpKeep keeps track of in-service problems

    Reviewed on 12/8/2023

    Initially, we will use Maintenance for a short period of time, however, we can already observe...

    Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

    Pros

    It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

    Cons

    If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

    Response from UpKeep Technologies

    Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

    Ryan
    Overall rating
    • Industry: Facilities Services
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Its a Keeper as long as you are keeping UP on it.

    Reviewed on 28/1/2020

    Very positive experience so far. They have answered all my questions sufficiently and in a very...

    Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

    Pros

    The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

    Cons

    I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

    Alternatives Considered

    Asana

    Reasons for Switching to UpKeep

    My boss was already familiar with this platform

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Chris
    Overall rating
    • Industry: Oil & Energy
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Preventative Maintenance Program

    Reviewed on 27/3/2024

    The program has the capabilities we are looking for but the numerous technical issues are making it...

    The program has the capabilities we are looking for but the numerous technical issues are making it difficult to work with.

    Pros

    The program is very intuitive and has the capabilities that we are looking for.

    Cons

    We are dealing with a lot of technical issues on a regular basis. The program has not operated without issues since we started using it.

    Ryan
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great start!

    Reviewed on 3/12/2019

    My experience over the first month with UpKeep has been very positive. The team in California have...

    My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

    Pros

    The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

    Cons

    There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.

    Reasons for Switching to UpKeep

    Low cost, low barrier to entry, and the ease of hitting the ground running (fast) is why we've gone with, and are going to continue with, UpKeep.

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We all LOVE your dinks!

    We're glad to hear our software is helping you and your team manage your assets and facility!

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Jeff
    Overall rating
    • Industry: Mining & Metals
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source Show more details

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great choice for a intuitive CMMS

    Reviewed on 11/2/2021

    Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of...

    Immediately we are seeing the benefits of using UpKeep. It has helped to reduce the confusion of where someone left off or waiting for parts to arrive to complete the repair.

    Pros

    Uploading our plant information, including over 4,000 spare parts that we have cataloged was very easy. We were able to keep our spare part numbers and mirrored the layout of UpKeep with our own spare parts system, which in turn helped the plant personnel with the implementation.

    Cons

    I would like to see the ability to add daily equipment checklists, that can be performed at a minimum twice daily and were generated automatically at a predetermined time. We currently make rounds through the plant and require our personnel to record the check.

    Alternatives Considered

    eWorkOrders CMMS, eMaint CMMS and Fiix

    Reasons for Choosing UpKeep

    It wasn’t user friendly and took a tremendous amount of time to manage.

    Reasons for Switching to UpKeep

    Hands down, I was impressed with how intuitive UpKeep appeared. I can’t say enough about how important it is to have the buy in of the plant personnel who use the platform. My guys were very nervous about another CMMS platform, based on their previous experience. They are excited and I have heard nothing but positive remarks about our new system.

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    UpKeep offers the following pricing plans:

    • Starting from: US$20.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    UpKeep has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    UpKeep supports the following languages:

    Chinese, English, French, Spanish

    UpKeep supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UpKeep integrates with the following applications:

    Azuga Fleet, ClearBlade, Coupa, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo Smart Factory, Motive, Okta, One Step GPS, OneLogin, Procore, QuickBooks Online, Samsara, Slack, Tableau, Titan GPS, Veem, Workato, Xero, Zapier, Zendesk Suite

    UpKeep offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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