About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions:
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified
with industry compliances

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Freshchat

Key benefits of Freshchat

  • Onboard news users, retain existing ones, and re-engage with expired ones with in-app
    campaign messages
  • Generate leads intelligently via the lead bot at all times, auto-upload leads on to your
    CRM and help team members focus on high impact conversations
  • Break the desktop shackles, talk to visitors from anywhere using the agent mobile app
  • Increase team productivity with assignment rules and IntelliAssign to help them reach
    their goals faster
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla , Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Chinese, Dutch, English, French, German , Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Pricing starting from:

    US$15.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Freshchat

    Images

    Freshchat Software - Freshdesk Messaging Bot Builder
    Freshchat Software - Freshdesk Messaging Campaigns
    Freshchat Software - Freshdesk Messaging Inbox
    Freshchat Software - Freshdesk Messaging Integrations
    Freshchat Software - Freshchat Analytics
    View 6 more
    Freshchat video
    Freshchat Software - Freshdesk Messaging Bot Builder
    Freshchat Software - Freshdesk Messaging Campaigns
    Freshchat Software - Freshdesk Messaging Inbox
    Freshchat Software - Freshdesk Messaging Integrations
    Freshchat Software - Freshchat Analytics

    Features

    Total features of Freshchat: 62

    • AI/Machine Learning
    • API
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Augmented Analytics
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CRM
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Collaboration Tools
    • Contextual Guidance
    • Customer Experience Management
    • Customer History
    • Customer Support
    • Customisable Branding
    • Customisable Templates
    • Drag & Drop
    • Employee Activity Monitoring
    • File Management
    • File Transfer
    • Geotargeting
    • Intent Recognition
    • Interaction Tracking
    • Knowledge Base Management
    • Language Detection
    • Live Chat
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • Performance Metrics
    • Pre-Configured Bot
    • Proactive Chat
    • Process/Workflow Automation
    • Query Suggestions
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Remote Access/Control
    • Remote Support Software
    • Reporting & Statistics
    • SSL Security
    • Search/Filter
    • Single Sign On
    • Support Ticket Management
    • Surveys & Feedback
    • Task Management
    • Third Party Integrations
    • Time Zone Tracking
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking

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    Reviews

    Overall rating

    4.1 /5
    (88)
    Value for Money
    4.0/5
    Features
    3.9/5
    Ease of Use
    4.2/5
    Customer Support
    3.8/5

    Already have Freshchat?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 88
    Farrah
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    FreshChat - really easy to implement

    Reviewed on 6/9/2019

    The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeabl...

    The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable

    Pros

    Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly

    Cons

    The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey

    Shikhil
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    A refreshing new product in chat industry but limited features!

    Reviewed on 12/9/2017

    - Great interface for end customers
    - Limited features, but done right
    - Free trial available with...

    - Great interface for end customers
    - Limited features, but done right
    - Free trial available with full features to test
    - Great customer support
    - The backend dashboard UI is good

    Pros

    Just like any other Freshdesk product, Freshchat is a refreshing new addition. We gave it a spin for few days as the free trial is a full feature one. The backend dashboard is very easy to use and you can customize the chat widget. The chat widget UI is clean and attractive. Overall, the limited features that it offers are done right.

    Cons

    Limited number of features. Even the full feature version has less features as compared to other providers. From email communications, I believe Freshchat people are adding more features in upcoming releases. Other similar tools like Resend.io or Tawk.to give many more features in free versions.

    Verified Reviewer
    Overall rating
    • Industry: Information Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    No notifications to admin or agent when inbox is not open

    Reviewed on 17/6/2020

    Pros

    Cheap and affordable pricing
    Design is good

    Cons

    Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often.
    They have this feature for visitors called "never miss a response by turning on notifications" but not for admins. I've contacted their support and they tell me that i only get notifications if i keep the inbox open

    Jason
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    An excellent entry into live chat support

    Reviewed on 20/3/2019

    Initially, I was looking for a live chat solution for one of our clients, but quickly realized the...

    Initially, I was looking for a live chat solution for one of our clients, but quickly realized the software could become useful for us as well. I explored several good options, including Tawk.to and Pure Chat, but found that overall, Fresh Chat offered the right combination of features and ease of use for our client, making it an obvious choice for us to support and recommend.

    Pros

    Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. One needn't be an engineer to get this up and running quickly, as they provide all the tools needed. From plugins (WordPress in my case) to apps (Android and iOS both available), it's all easy to find, deploy, and use. In addition, there are numerous ways to integrate it with other systems, from Fresh Service, Fresh Desk, to third party integrations.

    Cons

    Perhaps the only area I think they could improve is by adding additional third party integrations, but that's a minor quibble, as they already offer several. In all likelihood the selection will grow over time.

    Verified Reviewer
    Overall rating
    • Industry: Events Services
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Freshchat - Straightforward and Easy to Use

    Reviewed on 25/7/2018

    This has improved customer communication and resolving issues in a timely manner. Very proactive...

    This has improved customer communication and resolving issues in a timely manner. Very proactive approach.

    Pros

    The software is very user friendly. It allows our clients to provide feedback while using our website which is very beneficial to improve in areas we need to address. The feature of having multiple chats open is a plus. This software will allows you to get back to your customer even if the customer already left your website by gathering their name, email and phone number. Very proactive approach to chat.

    Cons

    Notifications to the agents are not very loud, so they don't always hear it if on another chat tab. An improvement that is being worked on.

    Showing 5 reviews of 88 Read all reviews

    Freshchat FAQs

    Below are some frequently asked questions for Freshchat.

    Freshchat offers the following pricing plans:

    • Starting from: US$15.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    FREE - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT)

    Freshchat has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000

    Freshchat supports the following languages:

    Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

    Freshchat supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Freshchat integrates with the following applications:

    Calendly, Freshdesk, Freshdesk Contact Center, Freshsales, Klaviyo, Landingi, MessageBird, Meta for Business, Pipedrive, Shopify, Slack, Stripe, TeamViewer, Upscope, WooCommerce, Zendesk Suite, Zluri

    Freshchat offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

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