--- description: Learn how Freshchat can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.ie/software/106095/freshchat Page: 1 / 6\ Next: [Next page](https://www.getapp.ie/software/106095/freshchat?page=2) > Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social > > Verdict: Rated **4.1/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshchat Onboard news users, retain existing ones, and re-engage with expired ones with in-app campaign messages Generate leads intelligently via the lead bot at all times, auto-upload leads on to your CRM and help team members focus on high impact conversations Break the desktop shackles, talk to visitors from anywhere using the agent mobile app Increase team productivity with assignment rules and IntelliAssign to help them reach their goals faster ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 115 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.ie/directory/562/customer-support/software) - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.ie/directory/1139/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [Slack](https://www.getapp.ie/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.ie/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Freshchat is like a dashcam for your business" — 5.0/5 > **Don** | *8 May 2021* | Writing & Editing | Recommendation rating: 10.0/10 > > **Pros**: I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site. > > **Cons**: I think some browsers do have features that block some users. Also...I am not 100% on this but i have had bots or other web crawlers write messages and engage with the chat features. Its not a huge hassle, just a bug sometimes. > > Love FreshChat. I think it seriously is like having a portal into your users desktop and they are actively on my pages. TOP TIP - dont set it up on homepage, set it up on inner pages of your site. ----- ### "Bring customer servie level to the next level" — 4.0/5 > **Muneeba** | *1 March 2018* | Research | Recommendation rating: 7.0/10 > > **Pros**: I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business. > > **Cons**: It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know\! ----- ### "You get what you pay for." — 3.0/5 > **Verified Reviewer** | *13 December 2018* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options. > > **Cons**: Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there. ----- ### "A good chatting platform" — 4.0/5 > **Jatin** | *26 April 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos. > > **Cons**: I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type. ----- ### "Easy to set up and easy to manage" — 5.0/5 > **Krishna** | *10 August 2018* | Information Services | Recommendation rating: 6.0/10 > > **Pros**: All required options are available. Reports and dashboard features are good. > > **Cons**: Sometimes the notifications do not pop up on time which makes the agents difficult to act faster. > > Good and easy to set up ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ie/software/106095/freshchat?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/106095/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data