SmartSurvey

Online survey & questionnaire tool

4.6 /5 (74 reviews) Write a Review!

SmartSurvey Overview

What is SmartSurvey?

SmartSurvey is tool which allows users to create, distribute, manage, and analyze responses to an unlimited number of surveys and questionnaires. The software is suitable for use across a range of organization types, including education, government, business, and not-for-profit, and can be used to gather responses from clients, partners, suppliers, students, patients, and more.

SmartSurvey includes a range of question types, allowing users to select from basic multiple choice, text box, ranking, and choice matrix questions, and advanced Likert scale, net promoter score (NPS), continuous sum, and semantic differential questions. Users can customize the fonts and text sizes of questions, add ‘other’ choice fields and comment boxes, apply text and answer validation, randomize answer choices, and more. Frequently-used questions can be saved into a question library, from which they can be instantly added to new surveys. Skip logic can be utilized to hide irrelevant pages based on previous answers, and response piping automatically inserts previous responses into upcoming questions.

SmartSurvey allows users to distribute survey invitations via bulk email and SMS, with the ability to send reminders and track invite statuses, open rates, views, opt-outs, and failures. Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media. Response quotas and end dates can be set to manage the number of responses for each survey, and emails can be sent out to users every time a new response is received. SmartSurvey’s analytics and reporting tools allow users to view responses in real-time, export data for further analysis, analyze text, filter responses using specific criteria, create custom charts, and more.

SmartSurvey Overview

Pricing

Starting from
£30.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount


SmartSurvey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

572886
572887
572888
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584740
SmartSurvey screenshot: Collect responses from multiple channels SmartSurvey screenshot: Easily analyse results SmartSurvey screenshot: Easily build surveys and forms using the intuitive designer SmartSurvey screenshot: Preview your surveys and forms and desktop, tablet and mobile. SmartSurvey screenshot: Get to your recent survey and forms quickly through the dashboard

SmartSurvey Reviews

SmartSurvey Reviews

Overall rating
4.6
/
5
Excellent
49

Very good
21

Average
4

Poor
0

Terrible
0

Value for Money
4.5
Features
4.6
Ease of Use
4.7
Customer Support
4.7
95% recommended this app
Chris S.

Customized Surveys for Healthcare


Ashwyn S.

SmartSurvey, smart choice

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.


Allison S.

SmartSurvey does not meet design requirements.


Peter M.

Fantastic survey software

Fantastic. I think they called me once to check it was all okay, but that was literally a question as to whether there was anything they could do. The rest of the time, the site worked perfectly, downloads of the data were simple.

Bottom line is it worked as they said it would and you cant ask for more than that.


Danny M.

Great software

Very satisfied. Would highly recommend


Chris S.
Industry: Health, Wellness & Fitness
Company size: 13-50 Employees

Customized Surveys for Healthcare

Used Weekly for 1-5 months
Reviewed on 11/3/2020
Review Source: Capterra

Pros

It's easy to create customized surveys, including scorings that are necessary for healthcare usage.

Cons

The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ashwyn S.
Industry: Music
Company size: Self Employed

SmartSurvey, smart choice

Used Other for 1+ year
Reviewed on 30/6/2020
Review Source: Capterra

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.

Pros

Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data

Cons

Sometimes it was a little difficult to find some settings.

Response from SmartSurvey

Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :)

Kind regards,

Neil

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Allison S.
Company size: 13-50 Employees

SmartSurvey does not meet design requirements.

Used Daily for 1+ year
Reviewed on 26/6/2018
Review Source: SoftwareAdvice

Pros

SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status.

Cons

SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Peter M.
Industry: Management Consulting
Company size: Self Employed

Fantastic survey software

Used Weekly for 2+ years
Reviewed on 13/4/2020
Review Source: Capterra

Fantastic. I think they called me once to check it was all okay, but that was literally a question as to whether there was anything they could do. The rest of the time, the site worked perfectly, downloads of the data were simple.

Bottom line is it worked as they said it would and you cant ask for more than that.

Pros

So simple to set up the questionnaires
Easy for participants to access (multiple ways to access the site- QR codes, weblinks etc)
Brilliant behind the scenes options- things like being able to annonomise respondents by removing IP addresses was a huge benefit for my study and meant i was able to make sure i didnt breach any GDPR requirements

Cons

There is nothing about this that i feel is a con.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Danny M.
Industry: Marketing & Advertising
Company size: 10,001+ Employees

Great software

Used Other for 6-12 months
Reviewed on 1/7/2020
Review Source: Capterra

Very satisfied. Would highly recommend

Pros

Easy to use with lot of analytical features
Cant save multiple views and cut data any way you want

Cons

Chart function is limited
Vest to export to excel

Response from SmartSurvey

Hi Danny,

Thanks so much for taking the time to leave a review it's much appreciated. With regards to your feedback on charts, we have a whole new results and charts section currently in development so you should see a significant upgrade to that part of the platform in the next couple of months.

A couple of highlights are:

A new cleaner UI
Being able to filter, save and share views
Select different types of charts and customise them too.

Many thanks,

Neil

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.3/10
Based on 74 user ratings
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SmartSurvey Pricing

SmartSurvey Pricing

Starting from
£30.00/month
Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount

Value for Money
4.5/5
Based on 74 user ratings
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SmartSurvey Features

SmartSurvey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.6/5
Based on 74 user ratings
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Categories

Additional information for SmartSurvey

Additional information for SmartSurvey

Key features of SmartSurvey

  • API access
  • Advanced filtering & cross-tabulation
  • Automatic scoring
  • Branching
  • Bulk email
  • Contact management
  • Custom tracking links
  • Customizable branding
  • Data export to Excel, CSV, PDF & Word
  • Email reminders
  • Email status tracking
  • IP blocking
  • Multiple languages
  • Multiple question types
  • Question library
  • Question randomization
  • Real-time results
  • Response quotas & limits
  • Result filtering
  • Results summary
  • Rich media questions
  • Role-Based Permissions
  • SMS distribution
  • Scheduled invitations
  • Scheduled reports
  • Skip logic & response piping
  • Survey authentication
  • Survey response notifications
  • Survey templates
  • Template Management
  • Text & answer validation
  • Text analysis
  • Theme designing tool
  • Theme library
  • Third Party Intergration
  • User permissions management

Benefits

  • Multiple question types are included, including ranking, rating, and open-ended questions, and users can randomize answer options, add custom validation prompts, mark questions as mandatory, set word count limits, and create ‘other’ choice fields to reduce incomplete, inaccurate, and invalid responses.

  • Surveys can be customized with brand logos, background images, colors, and fonts, with the ability to adapt built-in themes or create designs from scratch using HTML and CSS.

  • Users can distribute their surveys via SMS, email, social media, or by embedding forms into their website using SmartSurvey’s survey embed code.

  • Response quotas and survey end dates can be set, and users can track the completion rate for each survey.

  • Customized themes and frequently-used questions can be saved into libraries in SmartSurvey, and users can also upload documents and images to be used in surveys.

  • Responses can be viewed in real-time, and users can create custom charts and graphs to summarize results.

  • SmartSurvey FAQs

    SmartSurvey FAQs

    Below are some frequently asked questions for SmartSurvey.

    Q. What type of pricing plans does SmartSurvey offer?

    SmartSurvey offers the following pricing plans:

    Starting from: £30.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount

    Q. What are the main features of SmartSurvey?

    SmartSurvey offers the following features:

    • API access
    • Advanced filtering & cross-tabulation
    • Automatic scoring
    • Branching
    • Bulk email
    • Contact management
    • Custom tracking links
    • Customizable branding
    • Data export to Excel, CSV, PDF & Word
    • Email reminders
    • Email status tracking
    • IP blocking
    • Multiple languages
    • Multiple question types
    • Question library
    • Question randomization
    • Real-time results
    • Response quotas & limits
    • Result filtering
    • Results summary
    • Rich media questions
    • Role-Based Permissions
    • SMS distribution
    • Scheduled invitations
    • Scheduled reports
    • Skip logic & response piping
    • Survey authentication
    • Survey response notifications
    • Survey templates
    • Template Management
    • Text & answer validation
    • Text analysis
    • Theme designing tool
    • Theme library
    • Third Party Intergration
    • User permissions management

    Q. Who are the typical users of SmartSurvey?

    SmartSurvey has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does SmartSurvey support?

    SmartSurvey supports the following languages:

    English

    Q. What type of pricing plans does SmartSurvey offer?

    SmartSurvey has the following pricing plans:

    Free, Subscription

    Q. Does SmartSurvey support mobile devices?

    We do not have any information about what devices SmartSurvey supports

    Q. What other apps does SmartSurvey integrate with?

    SmartSurvey integrates with the following applications:

    Google Analytics, Maintenance Care, Salesforce Sales Cloud, Zapier

    Q. What level of support does SmartSurvey offer?

    SmartSurvey offers the following support options:

    Phone Support, Online Support, Knowledge Base