Venmo

Venmo

Digital wallet & mobile payment gateway

4.8/5 (2949 reviews)

Venmo Overview

What is Venmo?

Venmo is a digital wallet and payment gateway that allows customers to make payments and transfer money via mobile device. Businesses are able to offer a new social currency to a mobile-first audience, as well as generate exposure for the brand as users share their purchases on the Venmo feed.

The solution allows users to make payments by linking their bank accounts or debit cards directly via the app, or by transferring the money stored within their Venmo account. Besides initiating payments, consumers can send and receive payments from friends and contacts by selecting a contact's name, @username, phone number or email. All transfers can be stored as a Venmo balance for use at a later time, or cashed out immediately to a bank account.

The platform provides an intuitive user experience and speedy checkout system that enables customers to buy event tickets and pay for items with a few taps. Users can share their purchases with friends on their Venmo feed, as well as make comments and add emojis to payment descriptions and other contact’s shared purchases.

Users must link a credit card, debit card or checking account in order to use the service. Venmo safeguards payment data with encryption, allowing customers to pay safely and securely.

Venmo Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

Contact Venmo for detailed pricing information.


Venmo Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Venmo screenshot: Send or request payments with a message and emojis
Venmo screenshot: Send or request payments with a message and emojis Venmo screenshot: Comment on or like other contact's payment actions Venmo screenshot: Customers can pay for items using mobile check-out Venmo screenshot: Send confirmation emails and e-tickets to customers post-purchase Venmo screenshot: Transfer money using a contact's name, @username, phone or email Venmo screenshot: Users can attach a note or description with each payment Venmo screenshot: Share payments with friends and contacts Venmo screenshot: Connect with people and share moments

Venmo Reviews

Venmo Reviews

Overall rating
4.8
/
5 2949 reviews
Excellent
2409

Very good
437

Average
77

Poor
16

Terrible
10

Value for Money
4.8
Features
4.6
Ease of Use
4.8
Customer Support
4.5
97% recommended this app
Virginia B.

Convenient, entertaining, FREE, and fast


Nadia B.

A great way to divide costs, reimburse individuals and get paid!

Venmo has allowed me to quickly and easily pay and receive funds. It's a useful tool to have among other payment options, and I find it useful to just let some money accrue in Venmo from payments so I can easily pay others, without having to transfer from my bank account. Venmo has saved me time, fees from transferring and complexity in issuing some payments.


Stephanie F.

Venmo customer review

My overall experience with Venmo has been amazing. Now that I am so familiar with this app I can have my customers pay me that way with no extra charges or hidden fees - which in return have boosted my sales in my business. I have also recently had to deal with customer service due to charges on my Venmo card that were not me, and customer service was so amazing to work with. They figured out the problem, and had my money back in just a few days. Loved dealing with such helpful people who truly cared about my problem.


Igor G.

Middle of the Road

Well, given whatI've written above not a good time at all.


Kristen K.

Getting your money in cash form is time consuming

My overall experience was very difficult at first since I was unable to connect to my credit union accounts and since I didn't have a credit card to connect it to for a while I cannot move my money anywhere unless I wanted to transfer to another person but even then it wanted me to have a fallback account before it would let me do that. I had to call customer service and they tried to help me fix it and they couldn't do anything either and it was only when they sent me the card do the beta program that I was able to actually use my own money.


Virginia B.
Industry: Information Technology & Services
Company size: 51-200 Employees

Convenient, entertaining, FREE, and fast

Used Daily for 1+ year
Reviewed on 13/6/2018
Review Source: GetApp

Pros

Did you know the root of the word convenient actually stems from the Latin word “ven”? That’s exactly what Venmo is. And the inspiration behind the name Venmo actually came from the word vendo/vendere; the Latin word “to sell”. Venmo is one of my favorite apps, I use on a daily basis. It has served as a lifesaver to me on many occasions when I did not have my wallet or cash in hand. You can transfer money to someone else almost instantly and will receive a notification when they have accepted the transaction, so you don’t have to wonder. Transfers from your Venmo to your banking account will show up as quickly as the next business day (as long as it doesn’t fall on the weekend or a holiday). One of the best features of Venmo is that you are not charged a transaction fee when you transfer money between your banking account using a debit card. But, the best part is the free entertainment… If you ever want a little laugh, go and take a look at some of the reasons other people have used Venmo. It’s pretty funny (especially over the weekends). If you are looking for a free, entertaining alternative to PayPal, Venmo will definitely satisfy your needs.

Cons

If your Venmo account is connected to a credit card you will be charged a small fee when you make transfers between the two. I would not necessarily see this as a fault in Venmo because you still have the free option available to you by using a debit card.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Nadia B.
Industry: Health, Wellness & Fitness
Company size: Self Employed

A great way to divide costs, reimburse individuals and get paid!

Used Weekly for 1+ year
Reviewed on 11/2/2020
Review Source: Capterra

Venmo has allowed me to quickly and easily pay and receive funds. It's a useful tool to have among other payment options, and I find it useful to just let some money accrue in Venmo from payments so I can easily pay others, without having to transfer from my bank account. Venmo has saved me time, fees from transferring and complexity in issuing some payments.

Pros

It's an easy way to directly send money to someone. With a few clicks you can send money to a contact or likewise, easily receive money. You can indicate what the payment is for, and the money accumulates in your Venmo account. You can easily transfer it to your bank account, as well. It's a great way to pay on the go, in a simple way, without having to enter or know your payee's bank account information, address or anything else!

Cons

You can only pay someone who has a Venmo account, so this is a small restriction that might not make it the default option for everyone. It's also quite informal, so it might not be the best way to receive or send money to clients or professional contacts.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Stephanie F.
Industry: Primary/Secondary Education
Company size: 51-200 Employees

Venmo customer review

Used Daily for 2+ years
Reviewed on 26/1/2020
Review Source: Capterra

My overall experience with Venmo has been amazing. Now that I am so familiar with this app I can have my customers pay me that way with no extra charges or hidden fees - which in return have boosted my sales in my business. I have also recently had to deal with customer service due to charges on my Venmo card that were not me, and customer service was so amazing to work with. They figured out the problem, and had my money back in just a few days. Loved dealing with such helpful people who truly cared about my problem.

Pros

I love Venmo for many reasons, but one of my favorites is that they offer a debit card to use for your Venmo account. It is so nice being able to use money I have in my Venmo out at a store, on top of shopping online. The reload feature makes it even easier to use my card out at stores even if I dont have enough in my actual Venmo account it will then take from my bank account, but the fact that I can turn relaods off at any time I want makes this app perfection for me!

Cons

I honestly dont have any complaints at all about this software at this time - BEFORE I got my Venmo debit card my only complaint was that some stores online dont offer paying with Venmo, but now that i have the card the stores that dont specifically list "Venmo" as a payment method I just put my card number in. So, easy fix.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Igor G.
Industry: Arts & Crafts
Company size: 2-10 Employees

Middle of the Road

Used Other for 1+ year
Reviewed on 6/8/2019
Review Source: Capterra

Well, given whatI've written above not a good time at all.

Pros

The user base is pervasive. Too many customers had Venmo, and not PayPal (but not both like me).
No problems with the interface.

Cons

Main problem being the company's communications regarding my dispute of a via Venmo purchase:

>>Your account is on hold.
There wasn't enough money in your bank account for some payments you made, so Venmo covered the amount for you.

You won't be able to pay people or transfer money to your bank account until you pay Venmo back.

Pay Venmo back
Amount you still owe
$35.00<<o recourse to dispute or contend the charge because Venmo handled the transaction but refused to it when the didn't go through and I canceled the payment.o one to speak to, no one to contact, robot menus that cover all options except the reason you're calling, call centers with employees with no powers to do anything about a problem without asking their supervisor.

This usually involves another long wait on hold and transfer to someone who must be explained the issue all over again from scratch. I estimate that I have had to explain my sometimes simple issue over and over 4 times. Because no one can be bothered to brief the person you're transferring the call to!

To me this reeks of bad management bad training and a faulty power sructure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Kristen K.
Industry: Consumer Goods
Company size: Self Employed

Getting your money in cash form is time consuming

Used Daily for 6-12 months
Reviewed on 12/12/2019
Review Source: Capterra

My overall experience was very difficult at first since I was unable to connect to my credit union accounts and since I didn't have a credit card to connect it to for a while I cannot move my money anywhere unless I wanted to transfer to another person but even then it wanted me to have a fallback account before it would let me do that. I had to call customer service and they tried to help me fix it and they couldn't do anything either and it was only when they sent me the card do the beta program that I was able to actually use my own money.

Pros

I like most about it is the ease of transferring money from person to person with just a quick click and I like that you can personalize a message with it to make your own memo for what it's for and be creative with it.

Cons

What I like least about this software is that once you have money in your account it is almost impossible to get it out in cash form unless you have a bank that is approved by them connected to your account or you've been accepted to the beta program where they send you a card to use which is what I had to do to get my own money every other way was like hitting a brick wall of no because none of my credit union accounts where are valid to them.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
9.2/10
Based on 2,949 user ratings
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Venmo Pricing

Venmo Pricing

Starting from
N/A
Free Trial
Free
Value for money

Contact Venmo for detailed pricing information.

Contact Venmo for detailed pricing information.

Value for Money
4.8/5
Based on 2,949 user ratings
Compare value for money rating with alternatives
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Venmo Features

Venmo Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Custom Forms
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Product Catalogue
Reporting & Statistics
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Integration
eCommerce Management
Features
4.6/5
Based on 2,949 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Venmo

Additional information for Venmo

Key features of Venmo

  • Account settings
  • Commenting
  • Data encryption
  • Data storage
  • E-tickets sent via email
  • Emojis
  • LInk bank accounts and debit cards
  • Make payments
  • Mobile-first
  • Money transfers
  • PIN code
  • POS (point of sale)
  • Passwords & authorizations
  • Payment check-out
  • Purchases
  • Request money
  • Share payments
  • Social currency
  • Split bills
  • Sync with Facebook and phone contacts
  • Track payments

Benefits

  • Brands are able to generate exposure as users share their purchases with friends or contacts via the Venmo feed.

  • Venmo helps users stay in control of what they owe, what others owe them, and what they've bought.

  • Organizations can allow customers to pay them as easily as they pay their friends, with fewer taps and a speedy checkout system.

  • Venmo safeguards payment information using data encryption, enabling customers to securely pay contacts and transfer money to bank accounts.

  • Customers are able to find contacts automatically by syncing their Facebook account or phone contacts, and split and share payments.

  • Venmo FAQs

    Venmo FAQs

    Below are some frequently asked questions for Venmo.

    Q. What type of pricing plans does Venmo offer?

    Venmo offers the following pricing plans:

    Pricing model: Free

    Free Trial: Not Available

    Contact Venmo for detailed pricing information.

    Q. What are the main features of Venmo?

    Venmo offers the following features:

    • Account settings
    • Commenting
    • Data encryption
    • Data storage
    • E-tickets sent via email
    • Emojis
    • LInk bank accounts and debit cards
    • Make payments
    • Mobile-first
    • Money transfers
    • PIN code
    • POS (point of sale)
    • Passwords & authorizations
    • Payment check-out
    • Purchases
    • Request money
    • Share payments
    • Social currency
    • Split bills
    • Sync with Facebook and phone contacts
    • Track payments

    Q. Who are the typical users of Venmo?

    Venmo has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Venmo support?

    Venmo supports the following languages:

    English

    Q. What type of pricing plans does Venmo offer?

    Venmo has the following pricing plans:

    Free

    Q. Does Venmo support mobile devices?

    Venmo supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Venmo integrate with?

    Venmo integrates with the following applications:

    Facebook, Givebutter

    Q. What level of support does Venmo offer?

    Venmo offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support