--- description: Learn how Intouch Insight CX Platform can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intouch Insight CX Platform Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Intouch Insight CX Platform](/software/106885/intouch-insight) # Intouch Insight CX Platform Canonical: https://www.getapp.ie/software/106885/intouch-insight Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/106885/intouch-insight?page=2) > The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Intouch Insight CX Platform The All-in-one CX Intelligence platform is designed for growth. These Advanced Insights and Actions tools are designed to drive efficiency and enable efficient and effective cross-program analysis: Custom Dashboards allows you to customize how you visualize and interpret your data, and bring focus on your key metrics and unique business goals. You can even visualize your customer journey and map key metrics used to measure performance at each stage. Sentiment Analysis enables you to seamlessly analyze high volumes of unstructured data to uncover the meaning behind it. Powered by machine learning, sentiment analysis reveals patterns and trends that could otherwise have been missed. KPIs and Predictive Analytics is an advanced analytics feature used to predict, identify, and analyze the influence of key drivers against your KPIs. Combined with Action Campaigns, this set of features helps you link activities to outcomes and drive meaningful action across your organization. The automation tools allow you to quickly build rules and workflows to boost productivity and drive efficiency. Trigger action in real-time, resolve customer issues immediately, and automatically enrich data to derive deeper insights. Automations work hand in hand with integrations and connectors to automatically push notifications and results out of the platform and into the other tools and systems your employees already use. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intouch Insight - **Location**: Ottawa, Canada - **Founded**: 1992 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: All packages include surveys, mobile forms \& checklist software, and CX automation. Please visit our pricing page for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Action Management - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Assignment Management - Benchmarking - Case Management - Churn Management - Collaboration Tools - Communication Management - Complaint Monitoring - Content Library - Corrective and Preventive Actions (CAPA) - Customer Complaint Tracking - Customer Experience Management - Customer Segmentation - Customer Service Analytics ## Integrations (6 total) - Boomi - Dynamics 365 Business Central - Microsoft Excel - SAP Analytics Cloud - Salesforce Platform - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.ie/directory/1029/customer-satisfaction/software) - [Customer Engagement Software](https://www.getapp.ie/directory/650/customer-engagement/software) - [Business Intelligence Platform](https://www.getapp.ie/directory/318/business-intelligence/software) - [Employee Engagement Software](https://www.getapp.ie/directory/715/employee-engagement/software) ## Alternatives 1. [Connecteam](https://www.getapp.ie/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [Slack](https://www.getapp.ie/software/91563/slack) — 4.7/5 (24046 reviews) 3. [SurveyMonkey](https://www.getapp.ie/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 4. [Bitrix24](https://www.getapp.ie/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [XM for Customer Experience](https://www.getapp.ie/software/130147/customer-frontlines) — 4.6/5 (255 reviews) ## Reviews ### "Best software for mobile audits and customer service management\!" — 5.0/5 > **Sally** | *15 February 2019* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. > > **Cons**: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. > > The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. ----- ### "Good tool for customer management and feedback handling" — 5.0/5 > **Verified Reviewer** | *6 July 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. > > **Cons**: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. > > Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. ----- ### "Illegal registration of company intouch CX services on my UAN" — 1.0/5 > **Rotnakar** | *4 November 2024* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. > > **Cons**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded > > One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded ----- ### "Intouch Review" — 4.0/5 > **Rocio** | *1 November 2018* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong > > **Cons**: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay ----- ### "The CX Platform for Any User" — 5.0/5 > **Lauren** | *18 April 2019* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. > > **Cons**: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. > > So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/106885/intouch-insight?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/106885/intouch-insight) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data