Archdesk

We looked at so many products that would fit our business and kept hitting dead ends. Then we found Archdesk and one of the key things for me was it's easy to use interface. I had confidence straight away in training current and future staff to use it with it's current and 'app' like approach. It's fully customisable and the support staff are very quick to respond to our queries. This is essential for a young business like ours that needs help putting systems in place to help us go to the next level. Every body within the company uses it now and the processes make it so easy for everyone to see what the next step is for each project. From enquiry to estimating and all the way through to project cost analysis.

It's hard to say anything negative really. Occasionally there is a minor glitch in the system presumably because they are making constant improvements. These are always dealt with quickly.

I like that everything for each project is in one place. All members are able to view all of the critical information for their role, we dont have to do any double entry or input into multiple CRM systems / folders.

There isnt much to say here the only thing I can think of is that you can only put one overall price in for a job and in construction, there can be many possibilities for costs, so to be able to put a few lines under contract price would be great.

Possibility to customize workflows and create your own solutions for many different processes.Customizable templates

As heavy solution it may cause someTrouble for users to used to it. It requires more trainings and overall feedback from our users is that it is hard to work with it when it is not on daily basis.

Scheduling and budgeting is a huge part of what we like about the software.

The link up with Sage is the weak point of the software, it has improved but could still do with more work. Would be good if we could make are invoices abit more bespoke as well.