SkyBoss

About SkyBoss

SkyBoss is a cloud-based management solution for service dispatching businesses who deploy staff / technicians out to customers within the field. Typically geared to suit the needs of the plumbing, electrical and HVAC trades, the software is designed to cater for both the back office and dispatch center, along with mobile platform support for remote use. Features include full scheduling capabilities organized within an intuitive drag and drop calendar that immediately updates everyone on where they should be, which customer work orders have been assigned and which technicians are still available. Orders are allocated according to the right skill levels, detailing paperless instructions, tracking progress and also issuing optimized route plans that answer calls quicker and at lower cost. Plotting technician locations on job site proximity maps, hub administrators or call center operators can view a visual scheduler fully integrated with GPS software to track and efficiently direct staff as they move.

In addition to tracking technicians, SkyBoss bundles client relationship management facilities for storing searchable service records. Users can log contact information, special instruction notes, door codes etc, while accessing billing and invoicing information when following up late payments. Invoices can be generated securely and consistently with tools for ensuring accuracy, before payments via cash, check or credit card can be processed from the field. Further capabilities span task management, quoting and estimating, built-in reporting options and the SkyBoss mobile app for iPad, for optimized remote access.