About RMS Cloud

RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for hotels, motels, serviced apartments, holiday parks and resorts of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).

The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximising exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.

Automated pricing rules can be created to maximise occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customised for each user, manager or department, and displays activity in real-time.

RMS also includes tools for managing events, marketing, housekeeping, accounts receivable and compliance. Food and beverage interfaces and point of sale (POS) integration allow users to manage onsite restaurants and bars, track stock and charge purchases back to guest rooms.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of RMS Cloud

  • The dashboard can be customised for different users, managers and departments, and gives a real-time snapshot of activity.

  • Inventory can be distributed across multiple channels and managed from a single platform.

  • An internet booking engine can be embedded in property websites, allowing guests to book directly at any time, with automatic updates to availability and rates.

  • All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests and real-time availability updates to prevent double-booking.

  • Reservations can be color-coded on the booking chart, based on their source, company, travel agent or any other criteria.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, Canada, Germany, United Kingdom, Indonesia, Isle of Man, India, Mexico, Malaysia, New Zealand, Qatar, Saudi Arabia, Singapore, Thailand, United States, Vietnam

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

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    Features

    Total features of RMS Cloud: 68

    • API
    • Accounting
    • Activities Booking
    • Activity Dashboard
    • Boat Maintenance
    • Booking Management
    • Booking Notes
    • Built-in Accounting
    • CRM
    • Calendar/Reminder System
    • Campaign Management
    • Catering Management
    • Channel Analytics
    • Channel Management
    • Commission Management
    • Compliance Management
    • Contact Management
    • Customer Support
    • Dynamic Pricing
    • Event Management
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Check-in/Check-out
    • Guest Communications
    • Guest Experience Management
    • Housekeeping Management
    • Inventory Control
    • Inventory Management
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Marina Management
    • Marketing Automation
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Sync
    • Multi-Location
    • Multi-Property
    • Online Booking
    • Online Reservations
    • Owner Statements
    • Partner Management
    • Payment Processing
    • Permit Management
    • Point of Sale (POS)
    • Promotions Management
    • Rate Management
    • Real Time Data
    • Real-time Updates
    • Rental Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Room Booking
    • Single Property
    • Site Maps
    • Site Reservation Management
    • Spa/Activity Management
    • Storage Management
    • Third Party Booking
    • Third Party Integrations
    • User Management
    • Utility Billing
    • WordPress Integration
    • Work Order Management

    Alternatives

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    4.2
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    ResNexus

    4.7
    #3 Alternative to RMS Cloud
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    STAAH Channel Manager

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    Reviews

    Overall rating

    4.4 /5
    (349)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support
    4.6/5

    Already have RMS Cloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 349
    Elizabeth H. Elizabeth H.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    One of the Best Reservation softwares!

    Reviewed on 20/5/2021

    This has been easy to use and easy to navigate. The support team is literally a click away and has...

    This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

    Pros

    I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

    Cons

    When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

    Alternatives Considered

    Campspot

    Reasons for Switching to RMS Cloud

    This was easier to navigate and less expensive.

    Response from RMS

    Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

    Debbie J. Debbie J.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    great features, cumbersome to use, set up is a nightmare

    Reviewed on 30/3/2021

    As far as managing straight forward reservations, it does the job for us. I can see the potential...

    As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

    Pros

    The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

    Cons

    It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

    Alternatives Considered

    iBex PMS

    Reasons for Choosing RMS Cloud

    Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.

    Reasons for Switching to RMS Cloud

    We permitted our manager-in-training to make the decision. Never again.

    Response from RMS

    Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park.

    For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview

    The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg

    Hope that helps! Hayley

    Karen C. Karen C.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    RMS Customer Service

    Reviewed on 18/10/2021

    We have never had a problem getting excellent service from RMS with their help assistance being...

    We have never had a problem getting excellent service from RMS with their help assistance being second to none.
    I have used other products and never had the service we receive with RMS.

    Pros

    I find RMS software simple and very user friendly. It can do anything you need it to do once you set it up right and the set up is simple with fantastic assistance from the team at RMS

    Cons

    I don't like that the accountancy package isn't an inclusion in the basic system.

    Response from RMS

    Hi Karen, thank you so much for your review. RMS offers full PMS accounting and has a free generic financial extract which can be run to download an export file compatible with most external finance systems. We also have an optional paid module to interface to partners MYOB, Xero or QuickBooks but many are happy to use the free generic financial export

    https://helpcentre.rmscloud.com/generic-financial-export-info/generic-financial-export-information

    Bruce K. Bruce K.
    Overall rating
    • Industry: Accounting
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    RMS Training or the lack of!

    Reviewed on 25/8/2020

    New to the business 18 months ago and not soo young! we are looking forward to a break however, our...

    New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

    Pros

    Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

    Cons

    Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

    Response from RMS

    Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

    Elodie T. Elodie T.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    rms

    Reviewed on 29/9/2021

    Pros

    The integration with Swiftpos is ok some issue every now and then, especially when you update RMS and the other software provider is not aware, it makes it difficult then i have to chase both providers to fix the issue.

    Cons

    that you have to go back to the reservation to see the entire credit card details to charge your customer when you pay with eftpos.
    double endling the data has you need to see how much you have to charge (especially if you had cc fees manually)
    If we could see the entire card instead of the last 4 digits it will be so much better.

    Response from RMS

    Hi Elodie, thank you for your review, we're sorry to hear you've been having a few issues. You can add/vote for user suggestions via our online suggestion box which is actively monitored by RMS Product Development. The highest voted suggestions are reviewed for inclusion in future development cycles: http://feedback.rmscloud.com/

    Showing 5 reviews of 349 Read all reviews

    RMS Cloud FAQs

    Below are some frequently asked questions for RMS Cloud.

    RMS Cloud offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is per room, per month. Further details are available on request.

    RMS Cloud has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    RMS Cloud supports the following languages:

    English

    RMS Cloud supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    RMS Cloud integrates with the following applications:

    Braintree, Criton, MYOB Business, Quickbooks Online, Stripe, Xero

    RMS Cloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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