--- description: Learn how eCasework can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: eCasework Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [eCasework](/software/107601/ecasework) # eCasework Canonical: https://www.getapp.ie/software/107601/ecasework Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/107601/ecasework?page=2) > eCasework is a case management and CRM solution for councillors, MPs, unions and other political representatives to collect, follow and resolve cases > > Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of eCasework Protect data and documents with eCasework’s strict security measures including data encryption, 2-factor authentication, automatic backups, ISO 27001:2013 certification and automatic detection of suspicious activity. Send emails directly from eCaswork with the built-in email feature which allows users to send and receive emails relating to cases. Sent emails can be assigned to the relevant cases and automatic emails sent when a case is updated Store files within the platform with secure file storage of photos, letters and files relating to cases. Files can be uploaded, downloaded and accessed at anytime from anywhere. Find and retrieve files quickly with eCasework’s powerful search function which allows users to search by constituent or keywords. Files and cases can be tagged for organization and easy finding. Get an overview of cases organized by due date or subject on the eCasework dashboard. Users can see a colour coded display of the number of cases overdue, due today or due next week. There is also a graphical case breakdown based on subject showing the percentage of ongoing cases relating to each subject. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 9 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Porism - **Founded**: 1987 ## Commercial Context - **Starting Price**: £6.25 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: eCasework for individuals: £6.25/month or £60/year Discounts available for team subscriptions. Contact eCasework for a team quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United Kingdom, United States ## Features - Case Management - Customer Complaint Tracking - Email Management - Feedback Management - Interaction Tracking - Issue Management - Issue Tracking - Real-Time Notifications - SSL Security - Self Service Portal - Tagging - Workflow Management ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Complaint Management Software](https://www.getapp.ie/directory/841/complaint-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4076 reviews) 3. [MasterControl Quality Excellence](https://www.getapp.ie/software/104305/mastercontrol) — 4.5/5 (527 reviews) 4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1758 reviews) 5. [HelpDesk](https://www.getapp.ie/software/116767/helpdesk) — 4.6/5 (180 reviews) ## Reviews ### "eCasework is a vital part of my toolkit as a local councillor." — 5.0/5 > **Andrew** | *11 May 2017* | Recommendation rating: 8.0/10 > > **Pros**: The best thing about eCasework is it allows me to track all my open casework in one easy place. The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor. > > **Cons**: The one niggle I have with the software at the moment is the difficulty of searching for a case and not being able to click to open the case itself. This seems cumbersome. ----- ### "Casework made simple" — 4.0/5 > **fiona** | *26 June 2019* | Political Organisation | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use and organise cases. It is easy for different users to add information and update cases so everyone has access to the information. The tags and graph is also very handy and a helps to map out what we are dealing with. > > **Cons**: Can be very glitchy with the update function. Doesn't copy and paste very well from emails or documents. > > I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly. The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load. ----- ### "Excellent software, makes my job a lot easier - would highly recommend." — 5.0/5 > **Sarah** | *31 May 2017* | Political Organisation | Recommendation rating: 10.0/10 > > **Pros**: I like the functionality, the ease of use and being able to store our inform in one, easy to access location. The staff are fantastic, very accommodating and take your ideas on boards. We have had no major issues since starting to use the software and feel reassured by the security in place considering the sometimes sensitive nature of the information held. We had looked at other software providers in our search for finding one that would fit our requirements and the one month free trial was an added bonus and the overall value for money cannot be beaten. > > **Cons**: I wouldn't class it as a con so much, there are small features that we would like added but the staff at ecasework are happy to take our ideas on board and see if they can marry them into the software. We have a progressive relationship and as our input into the software grows, we can offer suggestions that we know will be looked at and not dismissed as soon as they have been received. ----- ### "Excellent System that makes handling casework much FASTER and EASIER\!" — 5.0/5 > **stephanie** | *14 June 2017* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days) Software: Easy and intuitive ; flexible \& quick to use; setting review dates; email facility; keeps docs \& photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later). > > Quick and fast - saving me loads of time\! ----- ### "Use of eCaswork as a Councillor" — 5.0/5 > **Ian** | *26 June 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, support excellent (although I didn't need to use it that often). My feedback was acted upon. > > **Cons**: Could do with added functionality to set up template letters \& e-mails and print of envelopes. Also, search function against names as I have now built up hundreds of constituents and having to scroll down is a bit of a pain. > > Mainly used as a means of keeping all my e-mails on record and in one place for retrieval. Functionality is very easy. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/107601/ecasework?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/107601/ecasework) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data