FTMaintenance CMMS

FTMaintenance CMMS

CMMS solution for maintenance task automation

4.3/5 (49 reviews)

FTMaintenance CMMS Overview

FTMaintenance is a cloud-based as well as on-premises computerized maintenance management software (CMMS) for work order management, asset management, inventory management, and preventive and predictive maintenance. The solution enables businesses of all sizes to streamline their maintenance operations and control maintenance programs. The cloud-based application can be accessed from anywhere, at any time while the on-premises solution can be installed locally at the client's end.

FTMaintenance's work order management solution offers a single platform from which to manage all work orders - from assignment to completion. Businesses can generate an unlimited numbers of work orders, assign tasks to employees, and schedule daily work orders. Using the customizable work order wizard, even a user with limited application training can process work orders with step-by-step instructions.

The software's asset management capabilities help businesses manage their equipment and assets by storing all asset information and past maintenance records in one central location, and tracking the location of equipment. The drag and drop interface allows users to club assets and related components together into similar classes as well as relocate equipment from one category to another. The solution also offers inventory management tools to keep an accurate count of equipment and service parts.

FTMaintenance’s preventive maintenance planning and scheduling feature allows businesses to automate the scheduling of equipment and asset maintenance. A color-coded maintenance calendar displays upcoming maintenance schedules and reminds users when maintenance is due. Along with preventive maintenance, the solution also allows businesses to schedule predictive maintenance to control unplanned downtime based on real-time equipment performance.

Pricing

Starting from
US$40.00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

FTMaintenance CMMS Reviews

Overall rating
4.3/5
90% positive reviews
26
Excellent
18
Very good
3
Average
1
Poor
1
Terrible
John H.

Seeback Roofing

Used Daily for 6-12 months
Reviewed on 2/2/2017
Review Source: Capterra

Just a few issues:
- When I first generated reports I found the reports that shipped with FTMaintenance lackluster and limited. They were missing data fields that I needed to display for the sake of the company. I had to use Crystal Reports to create better reports particularly for the Demand Maintenance module. This took a lot of time but gave me the opportunity to learn SQL. The ability to make custom reports is my favorite feature of FTMaintenance.
- I found the inventory transaction module nearly impossible to use for correcting large amounts of inventory parts. Adding a feature for say the administrator to import a CSV file listing parts to update the inventory quantities would be a handy feature.
- Similarly, the purchase order, and especially the receiving modules, are difficult to use. Things like limiting the parts to those with the same vendor when creating a purchase order, tedious receiving (one part at a time), etc.
- Displaying and browsing the list of work orders in the Demand Maintenance module is very slow as compared to DM History. I presume that's because the program is constantly UPDATING and SELECTing in the database for each work order scrolled.
- I think a powerful feature would be to be able to create tasks, parts, vendors, etc. on the fly similar to how entries are created for DM/PM status, shift, requested by, etc. fields. Having a button to click that would open a small dialog would reduce the amount of flip-flopping between modules.
- There's several bugs I've discovered involving entering data into fields, particularly after entering the wrong thing. i.e. Entering the wrong equipment number during creation of a work order from the quicklist in DM will often limit the equipment available to select later. I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab. There are minor annoying things in other modules that cause problems. I'll have to write the steps down later to reproduce the bugs.
- Tech support is very helpful and work hard to fix problems. I'm not sure if you've found someone to take over Mark's role but he seemed to be very knowledgeable about the inner workings of the software, especially with reports and the database structure.

Despite these minor issues, a great program overall that is a lot of use in our company to monitor equipment maintenance, especially with new safety systems we're in the process of implementing.

Pros

Flexibility to create reports. With only a few exceptions I like the SQL database structure making fun and easy to create powerful, professional-looking reports.

Cons

- Default reports are lackluster and limited
- Some modules can be tedious and finicky
- Having to switch between modules when doing minor things like creating new tasks or parts

Response from FasTrak SoftWorks

John, thank you for your detailed review of FTMaintenance. We are happy that you find FTMaintenance to be a great solution. We are committed to customer satisfaction, and your valuable feedback helps us improve FTMaintenance. Our support team will contact you to share additional tips for maximizing your experience with FTMaintenance and assist you in upgrading to the latest version to eliminate several issues you have encountered. We continue to improve and expand FTMaintenance, including more flexible reporting, expansion of on-the-fly record creation, faster performance, and enhanced mobile capability. We will be in touch!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Brian H.

Good CMMS for small business and getting up and running quickly.

Used Daily for 1-5 months
Reviewed on 20/7/2018
Review Source: SoftwareAdvice

Would like to see a little more detail in the work order completion like adding notes to a particular instance. This might be possible and I just haven't figured it out yet. I don't have a lot of experience with it and the work request feature has not been set up yet so I'm sure there's more for me to learn and tailor to my use. We are a mid-size machine shop and run the on-premise version with 22 pieces of equipment being tracked. What really attracted me to this software is it's price point, the attitude of it's representatives, and the fact that it's not too top heavy allowing me to get it running and not sit for hours entering all kinds of data I'll probably never use. They don't try to charge you for all the little extra things like a larger CMMS solution will. The yearly support and updates fee is the best I found.

Pros

Not complicated. Setting up equipment is super easy and quick. Vendors are just as easy. There's no complicated database coding to have to worry about. Everything just gets assigned a number which is up to you how you want to start with that. Just about every drop down menu starts off empty allowing you to fill it with your custom fields. Even a state drop down where you enter addresses. Seems kinda silly but it's actually nice because if you only deal with suppliers from a few different states you don't have to scroll through 50 to get the one you need. This is a very customizable yet basic software.

Cons

Some of the views need to be reorganized to show relevant information, but that is not hard to do. I've only used the software for a week.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Dan G.

Everything is now in one spot.

Used Daily for 1-5 months
Reviewed on 8/8/2017
Review Source: SoftwareAdvice

The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.

Pros

I like the fact that all this information is in one spot. We now only have to hit a few buttons and see everything that was done to a piece of equipment. It helps us to see the recurring problems and how to plan better for the future. We also like the preventative maintenance scheduling, it helps ensure we are not missing crucial steps needed in the proper maintenance of our assets.

Cons

The generic reports that came with the software are not exactly what we need for our application. They may fit perfectly for most but just not as conformable as WE need. There are some additional software pieces we can add (at a cost), which we are looking into. Hopefully this will solve the minor detail.

Response from Lisa

We are happy to hear that FTMaintenance is helping you stay on top of your preventive maintenance activities. FTMaintenance customers are continuing to benefit from having all their maintenance data accessible from a single source. While FTMaintenance does feature over 140 reports, we understand that some customers would like more robust reporting functionality. Well, we have good news! FasTrak is actively working on improvements to the reporting capability of FTMaintenance, including “build-it-yourself” reports. In the meantime, you can take advantage of FasTrak’s report writing services if you are in need of a custom report.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Brian B.

The best Maintenance program available.

Used Daily for 1+ year
Reviewed on 6/12/2016
Review Source: Capterra

First off the crew there that does all the dirty work we want to thank you here at FLS. Ft Maintenance has helped me tremendously not only to get organized but has brought down time in our facility down 23 percent. Having separate user accounts for my engineers give them the access to quickly search a part number find the location and have the equipment back up and running. Having a program that is so user-friendly and has so many features that save you time as far as managing your parts or also managing your budget can be a huge help when it comes to the end of year periods. Once again thanks for a good year Fast Trak.

Pros

What I like mostly about the software is how organized it can make even the unorganized person.

Cons

No there is nothing that I dislike about this software maybe just some knowledge that I need to gain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephanie R.

Not happy with the sales department

Used Daily for 1-5 months
Reviewed on 9/2/2017
Review Source: SoftwareAdvice

We purchased this product in October 2014 over 2 years ago. It takes a lot of preparing to make sure it is setup how you will use it. Otherwise, you will be doing a lot of changing. We did not implement it the first year we had it due to time constraints, however, we still paid the annual maintenance fee in 2015. The second time the annual fee came up we elected not to renew as we still were not using the program. Our maintenance plan expired October 17, 2016. End of January things slowed down a bit for us so we had an opportunity to start implementation. I e-mailed the sales department and asked if we could pickup the annual maintenance and support now for the same price. October 2016 they were quoting a renewal of $. The sales department responded to my e-mail but did not give me an answer they wanted to talk about it with me on the phone. They did not call me they called my maintenance guy direct and told him it would cost more rather than the $. Frustrating after not implementing for 2 years still paying the first year of maintenance letting it lapse for only 3 months and wanting to more than double it. Not very good customer service I would say.

Pros

Probably a good program if you had some support and customer service from them. The import process seemed to work well.

Cons

Not happy with the sales team and it is involved in getting it set up correctly for your company. Especially if you are not tech savvy which is one of the reasons we looked at purchasing it. Takes a lot of time to get it implemented.

Response from Lisa

We understand that your time is precious. This is why we have built a highly qualified and focused support staff to help get FTMaintenance users up and running.

In 2014, we provided your staff with free setup assistance and training, and will be pleased to provide additional free training and support services with your license reinstatement. Since 2014, we have continued to expand the capability of the FTMaintenance product. Under your reinstatement, you will gain the benefit of all of these new features.

We are proud that our support staff has been rated, by our customers, at very top of the CMMS industry: http://www.softwareadvice.com/resources/4-best-vendors-for-cmms-support/.

Our staff is currently in touch with you. We will do whatever it takes to get you up and running - on your schedule.

Rating breakdown

Value for Money
Ease of Use
Customer Support

FTMaintenance CMMS Pricing

Starting from
US$40.00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Lite Subscription: $40/user/month for up to 500 assets.

Lite+ Subscription: $80/user/month for unlimited assets and mobile access.

Full Scale Subscription: $149/user/month for all Lite+ features plus inventory management.

One-time purchase starting from $2,495/user.

FTMaintenance CMMS Features

  • Activity Dashboard
  • Automatic Notifications
  • Customizable Reporting
  • Inventory Management
  • Inventory Tracking
  • Third Party Integration

  • API
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Workflow Management

Additional information for FTMaintenance CMMS

Key features of FTMaintenance CMMS

  • Activity dashboard
  • Asset management
  • Asset management
  • Asset relationship visualization
  • Asset tracking
  • Automatic notifications
  • Automatic reminders
  • Barcode scanning
  • Bills of Material
  • Collaboration tools
  • Cost tracking
  • Custom forms
  • Customizable reporting
  • Customizable templates
  • Data filtering
  • Document management
  • Drag & drop interface
  • Equipment maintenance
  • Equipment tracking
  • Filtered views
  • Inventory management
  • Inventory replenishment
  • Inventory tracking
  • Job planning calendar
  • Job progress tracking
  • Maintenance calendar management
  • Maintenance history
  • Maintenance status updates
  • Order processing
  • Performance management
  • Performance reports
  • Preventative maintenance
  • Purchasing
  • Quotes
  • Recurring tasks
  • Remote access
  • Requisitions
  • Service history tracking
  • Service request manager
  • Task scheduling
  • Technician management
  • Third party integrations (ERP, MES, etc.)
  • Vendor management
  • Work order distribution via email
  • Work order management

Benefits

  • FTMaintenance supports a multi-deployment architecture, wherein users can either install the application locally at their end or host it on the secure FTMaintenance cloud.

  • The software enables users to automate the entire work order process and helps save time by automatically emailing and printing work orders to employees.

  • With over 140 different customizable templates, FTMaintenance helps businesses design ready-to-use work orders, invoices, emails, service reports, and scheduling lists.

  • The FTMaintenance asset management tool helps businesses build a centralized asset database that records every detail of the equipment purchased and shared by the employees.

  • FTMaintenance's mobile maintenance feature allows field workers to access maintenance data and update service requests on their mobile devices even when they are away from their office location.

  • FTMaintenance CMMS FAQs

    Below are some frequently asked questions for FTMaintenance CMMS.

    Q. What type of pricing plans does FTMaintenance CMMS offer?

    FTMaintenance CMMS offers the following pricing plans:

    Starting from: US$40.00/month

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    Lite Subscription: $40/user/month for up to 500 assets.

    Lite+ Subscription: $80/user/month for unlimited assets and mobile access.

    Full Scale Subscription: $149/user/month for all Lite+ features plus inventory management.

    One-time purchase starting from $2,495/user.

    Q. What are the main features of FTMaintenance CMMS?

    FTMaintenance CMMS offers the following features:

    • Activity dashboard
    • Asset management
    • Asset management
    • Asset relationship visualization
    • Asset tracking
    • Automatic notifications
    • Automatic reminders
    • Barcode scanning
    • Bills of Material
    • Collaboration tools
    • Cost tracking
    • Custom forms
    • Customizable reporting
    • Customizable templates
    • Data filtering
    • Document management
    • Drag & drop interface
    • Equipment maintenance
    • Equipment tracking
    • Filtered views
    • Inventory management
    • Inventory replenishment
    • Inventory tracking
    • Job planning calendar
    • Job progress tracking
    • Maintenance calendar management
    • Maintenance history
    • Maintenance status updates
    • Order processing
    • Performance management
    • Performance reports
    • Preventative maintenance
    • Purchasing
    • Quotes
    • Recurring tasks
    • Remote access
    • Requisitions
    • Service history tracking
    • Service request manager
    • Task scheduling
    • Technician management
    • Third party integrations (ERP, MES, etc.)
    • Vendor management
    • Work order distribution via email
    • Work order management

    Q. Who are the typical users of FTMaintenance CMMS?

    FTMaintenance CMMS has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does FTMaintenance CMMS support?

    FTMaintenance CMMS supports the following languages:

    English

    Q. What type of pricing plans does FTMaintenance CMMS offer?

    FTMaintenance CMMS has the following pricing plans:

    One Time License, Subscription

    Q. Does FTMaintenance CMMS support mobile devices?

    We do not have any information about what devices FTMaintenance CMMS supports

    Q. What other apps does FTMaintenance CMMS integrate with?

    We do not have any information about what integrations FTMaintenance CMMS has

    Q. What level of support does FTMaintenance CMMS offer?

    FTMaintenance CMMS offers the following support options:

    FAQs, Online Support, Phone Support