About NinjaOne
NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.
The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of NinjaOne
- Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
- Hardware, software, and other device details
- System performance
- Network performance
- Windows services and events
- Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
- On-demand, scheduled, and automated patch management
- On-demand, scheduled, and automated script deployment
- Fully interactive and responsive remote command line interface and task manager
- Integrated remote control
- Managed antivirus
- Mobile access to insights and remediation tools
- Better manage IT services with
- In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
- Role- and organization-based user administration
- An administrative credential store so business users don't need access to admin privileges
Devices
Business size
Markets
Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Philippines, Poland, Portugal, Sweden, Singapore, Thailand, United States and 19 others
Supported Languages
Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and 7 others
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of NinjaOne: 123
Alternatives
Atera
RMM
Pulseway
Kaseya VSA
Reviews
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- Industry: Higher Education
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Well-rounded and easy to implement
Reviewed on 9/5/2022
Pros
We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool
Cons
It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Migrating to NinjaOne was the best choice for our firm
Reviewed on 25/1/2022
We use a majority of the functionnalities (monitoring, scripting, remote control, update management)...
We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks.
On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.
Pros
Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.
Cons
So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.
- Industry: Computer & Network Security
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software per MSP
Reviewed on 28/5/2022
It has greatly simplified the work of technicians. It has improved all prevention work and...
It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.
Pros
What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.
Cons
The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.
Alternatives Considered
SolarWinds Service DeskReasons for Choosing NinjaOne
Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing systemSwitched From
Datto RMMReasons for Switching to NinjaOne
Price, simplicity, functionality and product offer- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
RMM with not enough going on for it
Reviewed on 25/7/2018
None. We choose not to use this software as it didn't do what we wanted it to do.
None. We choose not to use this software as it didn't do what we wanted it to do.
Pros
I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.
Cons
Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.
- Industry: Computer Games
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Huge bang for your buck!
Reviewed on 19/4/2022
We started with a demo that was great and then the setup was made as easy as possible. The price is...
We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.
Pros
It's really easy to use, and SO MANY ways to track what's going on behind the scenes.
Cons
It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.
Reasons for Choosing NinjaOne
We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.Reasons for Switching to NinjaOne
GoTo/Join were both more expensive and less responsive.NinjaOne FAQs
Below are some frequently asked questions for NinjaOne.Q. What type of pricing plans does NinjaOne offer?
NinjaOne offers the following pricing plans:
- Starting from: US$3.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
For more detailed pricing information, contact NinjaOne directly.
Q. Who are the typical users of NinjaOne?
NinjaOne has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does NinjaOne support?
NinjaOne supports the following languages:
Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NinjaOne integrate with?
NinjaOne integrates with the following applications:
Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, Harmony, IT Glue, IT Portal, Liongard, MSP360 Managed Backup, Malwarebytes Endpoint Protection, Narmada, PROMYS, PagerDuty, Passportal, RepairShopr, ScalePad, SherpaDesk, Slack, Splashtop Remote Support, TeamViewer, Webroot Business Endpoint Protection
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for NinjaOne.
- Managed Service Providers (MSP)
- Website Monitoring
- Remote Support
- IT Management
- ITSM
- IT Asset Management
- IT Service
- Endpoint Protection
- Patch Management
- Remote Monitoring and Management
- Server Management
- Backup
- Network Monitoring
- Unified Endpoint Management (UEM) Software
- Computer Security
- Help Desk
