About NinjaOne
NinjaOne (formerly NinjaRMM) was built to help managed service providers (MSPs) and internal IT teams better manage IT service delivery. NinjaOne is the world's easiest-to-use unified IT operations solution. The platform includes endpoint monitoring & management, patch management, IT documentation, software deployment, remote access, service desk, backup, and IT asset management.
We provide all the tools you need to improve IT management in a simple, easy-to-use platform designed to help make your techs more efficient, reduce IT management costs, and improve IT management outcomes.
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of NinjaOne
- Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
- Hardware, software, and other device details
- System performance
- Network performance
- Windows services and events
- Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
- On-demand, scheduled, and automated patch management
- On-demand, scheduled, and automated script deployment
- Fully interactive and responsive remote command line interface and task manager
- Integrated remote control
- Managed antivirus
- Mobile access to insights and remediation tools
- Better manage IT services with
- In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
- Role- and organization-based user administration
- An administrative credential store so business users don't need access to admin privileges
Devices
Business size
Markets
Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, United States and 14 others
Supported Languages
Dutch, English, French, German, Italian
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of NinjaOne: 113
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Anti Virus
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Availability Testing
- Backup and Recovery
- Billing & Invoicing
- CPU Monitoring
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Credential Management
- Customisable Branding
- Customisable Reports
- Customization
- Dashboard
- Data Visualisation
- Deployment Management
- Device Management
- Diagnostic Tools
- Document Storage
- Email Alerts
- Endpoint Management
- Endpoint Protection Software
- Event Logs
- FTP Monitoring
- File Sharing
- File Transfer
- For MSPs
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- Incident Management
- Inventory Management
- Issue Auditing
- Issue Management
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Network Monitoring
- Network Wide Management
- Patch Management
- Patch Prioritisation
- Patch Testing
- Performance Metrics
- Policy Management
- Prioritisation
- Problem Management
- Project Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Alerts
- Real-time Updates
- Remediation Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update / Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Role-Based Permissions
- Scheduling
- Screen Sharing
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Status Tracking
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Third Party Integrations
- Ticket Management
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Threat Management
- Web Traffic Reporting
- Workflow Management
Alternatives
RMM
Atera
Kaseya VSA
Pulseway
Reviews
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- Industry: Facilities Services
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best RMM tool on the market
Reviewed on 22/5/2020
I manage an in-house IT department and we always struggled with tracking hardware, history, and...
I manage an in-house IT department and we always struggled with tracking hardware, history, and status.
No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.
Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.
This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
Pros
Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.
The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.
Our account manager actually cares and checks in on us every 2 weeks.
Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
Cons
The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.
Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
Reasons for Choosing NinjaOne
spiceworks wasn't accurately keeping my hardware up to date.Switched From
SpiceworksReasons for Switching to NinjaOne
Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.- Industry: Computer & Network Security
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent RMM software, highly recommended.
Reviewed on 4/3/2021
Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...
Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.
Pros
Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.
Cons
Nothing, the platform works so much better than the RMM software we replaced.
Reasons for Choosing NinjaOne
Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.Reasons for Switching to NinjaOne
The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.- Industry: Computer & Network Security
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Merci Ninja Rmm
Reviewed on 12/10/2021
I solve a lot of business problem , can correct almost everything by remote . My country is very...
I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office
Pros
I like the contact with the ninja team , the free courses , they help me grow a lot .
Cons
Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly
Reasons for Choosing NinjaOne
The customer, contact . The service , the purpose . The facility to deploy . The efficient of the softwareReasons for Switching to NinjaOne
I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
RMM with not enough going on for it
Reviewed on 25/7/2018
None. We choose not to use this software as it didn't do what we wanted it to do.
None. We choose not to use this software as it didn't do what we wanted it to do.
Pros
I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.
Cons
Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing RMM software.
Reviewed on 6/9/2021
I can see pretty much every detail of every device that I manage.
From system specs, live resource...
I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.
Pros
Detailed information for every device (Hardware, software, network etc)
Live resource viewing.
Remote connection software.
Patch management.
Custom policies.
Integration with Bitdefender.
Custom scripting.
Detailed event logs, saves a lot of time on troubleshooting.
Detailed alerts, if there are issues with a device.
Very user friendly.
Cons
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
NinjaOne FAQs
Below are some frequently asked questions for NinjaOne.Q. What type of pricing plans does NinjaOne offer?
NinjaOne offers the following pricing plans:
- Starting from: US$3.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
For more detailed pricing information, contact NinjaOne directly.
Q. Who are the typical users of NinjaOne?
NinjaOne has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does NinjaOne support?
NinjaOne supports the following languages:
Dutch, English, French, German, Italian
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NinjaOne integrate with?
NinjaOne integrates with the following applications:
Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, IT Glue, MSP360 Backup, Malwarebytes Endpoint Protection, PROMYS, Passportal, RepairShopr, ScalePad, SecureAnywhere, SherpaDesk, Splashtop Remote Support, TeamViewer
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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