About NinjaOne

NinjaOne (formerly NinjaRMM) was built to help managed service providers (MSPs) and internal IT teams better manage IT service delivery. NinjaOne is the world's easiest-to-use unified IT operations solution. The platform includes endpoint monitoring & management, patch management, IT documentation, software deployment, remote access, service desk, backup, and IT asset management.

We provide all the tools you need to improve IT management in a simple, easy-to-use platform designed to help make your techs more efficient, reduce IT management costs, and improve IT management outcomes.

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of NinjaOne


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, United States

Supported Languages

Dutch, English, French, German, Italian

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

NinjaOne Software - Visually monitor health of workstations, servers and networking gear
NinjaOne Software - Enter customer details in customer editor
NinjaOne Software - Search by name, ip, mac, user or serial number
NinjaOne Software - Obtain device overview
NinjaOne Software - Users can search on software inventory to track problems & perform remediation quickly
NinjaOne Software - Track changes throughout infrastructure automatically
NinjaOne Software - Automate maintenance tasks and manage patches/antivirus
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NinjaOne video
NinjaOne video
NinjaOne video
NinjaOne Software - Visually monitor health of workstations, servers and networking gear NinjaOne Software - Enter customer details in customer editor NinjaOne Software - Search by name, ip, mac, user or serial number NinjaOne Software - Obtain device overview NinjaOne Software - Users can search on software inventory to track problems & perform remediation quickly NinjaOne Software - Track changes throughout infrastructure automatically NinjaOne Software - Automate maintenance tasks and manage patches/antivirus

Features

Total features of NinjaOne: 113

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup and Recovery
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customisable Branding
  • Customisable Reports
  • Customization
  • Dashboard
  • Data Visualisation
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Storage
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Workflow Management

Alternatives

RMM

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Atera

4.6
#2 Alternative to NinjaOne
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much...

Kaseya VSA

4.0
#3 Alternative to NinjaOne
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

Pulseway

4.7
#4 Alternative to NinjaOne
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Reviews

Overall rating

4.9 /5
(143)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.9/5

Already have NinjaOne?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 143
Tim V. Tim V.
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM tool on the market

Reviewed on 22/5/2020

I manage an in-house IT department and we always struggled with tracking hardware, history, and...

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered

Kaseya VSA and Atera

Reasons for Choosing NinjaOne

spiceworks wasn't accurately keeping my hardware up to date.

Switched From

Spiceworks

Reasons for Switching to NinjaOne

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
Nick R. Nick R.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent RMM software, highly recommended.

Reviewed on 4/3/2021

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons

Nothing, the platform works so much better than the RMM software we replaced.

Alternatives Considered

Kaseya VSA, Datto RMM and Atera

Reasons for Choosing NinjaOne

Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.

Reasons for Switching to NinjaOne

The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.
Lionel L. Lionel L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Merci Ninja Rmm

Reviewed on 12/10/2021

I solve a lot of business problem , can correct almost everything by remote . My country is very...

I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Pros

I like the contact with the ninja team , the free courses , they help me grow a lot .

Cons

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Alternatives Considered

Kaseya VSA and Acronis Cyber Backup

Reasons for Choosing NinjaOne

The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Switched From

Kaseya VSA and Acronis Cyber Backup

Reasons for Switching to NinjaOne

I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices
Jamie S. Jamie S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

RMM with not enough going on for it

Reviewed on 25/7/2018

None. We choose not to use this software as it didn't do what we wanted it to do.

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Chalden E. Chalden E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing RMM software.

Reviewed on 6/9/2021

I can see pretty much every detail of every device that I manage.
From system specs, live resource...

I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.

The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Pros

Detailed information for every device (Hardware, software, network etc)
Live resource viewing.
Remote connection software.
Patch management.
Custom policies.
Integration with Bitdefender.
Custom scripting.
Detailed event logs, saves a lot of time on troubleshooting.
Detailed alerts, if there are issues with a device.
Very user friendly.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Showing 5 reviews of 143 Read all reviews

NinjaOne FAQs

Below are some frequently asked questions for NinjaOne.

NinjaOne offers the following pricing plans:

For more detailed pricing information, contact NinjaOne directly.

NinjaOne has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

NinjaOne supports the following languages:

Dutch, English, French, German, Italian

NinjaOne supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NinjaOne integrates with the following applications:

Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, IT Glue, MSP360 Backup, Malwarebytes Endpoint Protection, PROMYS, Passportal, RepairShopr, ScalePad, SecureAnywhere, SherpaDesk, Splashtop Remote Support, TeamViewer

NinjaOne offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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