About NinjaOne

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.

The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 9,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of NinjaOne


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Austria, Australia, Belgium, Canada, Switzerland , Germany, Denmark, Spain, Finland, France, United Kingdom, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Philippines, Poland, Portugal, Sweden, Singapore, Thailand, United States

Supported Languages

Danish, Dutch, English, French, German , Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

NinjaOne Software - NinjaOne overview
NinjaOne Software - NinjaOne Network Monitoring
NinjaOne Software - NinjaOne Netflow
NinjaOne Software - Enter customer details in customer editor
NinjaOne Software - NinjaOne 3rd Party Patching
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NinjaOne Software - NinjaOne overview
NinjaOne Software - NinjaOne Network Monitoring
NinjaOne Software - NinjaOne Netflow
NinjaOne Software - Enter customer details in customer editor
NinjaOne Software - NinjaOne 3rd Party Patching

Features

Total features of NinjaOne: 178

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioural Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Change Management
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Storage Management
  • Data Visualisation
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • For Websites
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-OS
  • Multiple Format Support
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Ticket Management
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Web Access / Restoration
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

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N-sight

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Pulseway

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Kaseya VSA

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Reviews

Overall rating

4.9 /5
(156)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.9/5

Already have NinjaOne?

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Showing 5 reviews of 156
Tim
Overall rating
  • Industry: Facilities Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM tool on the market

Reviewed on 22/5/2020

I manage an in-house IT department and we always struggled with tracking hardware, history, and...

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered

Atera and Kaseya VSA

Reasons for Choosing NinjaOne

spiceworks wasn't accurately keeping my hardware up to date.

Switched From

Spiceworks

Reasons for Switching to NinjaOne

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ninja One changed our business

Reviewed on 8/8/2022

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Pros

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered

N-central

Reasons for Choosing NinjaOne

Needed a more mature and capable product

Switched From

Atera

Reasons for Switching to NinjaOne

Better functionality, better ease of use, better value, and better people to work with.
Jamie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

RMM with not enough going on for it

Reviewed on 25/7/2018

None. We choose not to use this software as it didn't do what we wanted it to do.

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Luca
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software per MSP

Reviewed on 28/5/2022

It has greatly simplified the work of technicians. It has improved all prevention work and...

It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered

SolarWinds Service Desk

Reasons for Choosing NinjaOne

Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Switched From

Datto RMM

Reasons for Switching to NinjaOne

Price, simplicity, functionality and product offer
Ioan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Migrating to NinjaOne was the best choice for our firm

Reviewed on 25/1/2022

We use a majority of the functionnalities (monitoring, scripting, remote control, update management)...

We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks.

On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

Pros

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Showing 5 reviews of 156 Read all reviews

NinjaOne FAQs

Below are some frequently asked questions for NinjaOne.

NinjaOne offers the following pricing plans:

For more detailed pricing information, contact NinjaOne directly.

NinjaOne has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

NinjaOne supports the following languages:

Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

NinjaOne supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NinjaOne integrates with the following applications:

Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, Harmony, IT Glue, IT Portal, Liongard, MSP360 Managed Backup, Malwarebytes Endpoint Protection, Narmada, PROMYS, PagerDuty, Passportal, RepairShopr, ScalePad, SherpaDesk, Slack, Splashtop Remote Support, TeamViewer, Webroot Business Endpoint Protection

NinjaOne offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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