Zonka Feedback Overview

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.

Zonka Feedback Overview

Pricing

Starting from
US$29.00/month

Pricing options

Free Trial
Subscription
Value for money

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)


Zonka Feedback Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 16 others, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Screenshots

Zonka Feedback screenshot: Reach all touchpoints with Multiple Channels
Zonka Feedback screenshot: Reach all touchpoints with Multiple Channels Zonka Feedback screenshot: Create Stunning Surveys, Ask the Right Questions Zonka Feedback screenshot: Measure the Right CX Metrics — NPS®, CES & CSAT Zonka Feedback screenshot: Get Real-Time Feedback Reports & Insightful Analytics Zonka Feedback screenshot: Take Action & Close the Feedback Loop

Zonka Feedback Reviews

Zonka Feedback Reviews

Overall rating
4.8
/
5
Excellent
14

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.9
Ease of Use
4.9
Customer Support
4.9
100% recommended this app
Verified Reviewer

Superb software for feedback!


I p singh G.

Zonka Feedback - Useful tool for an office

Have seen many functionalities been added since I started using it. I am a satisfied user.


M b N.

Zonka..! The One stop Solution for Feedbacks mechanism

We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.


Verified Reviewer

Easy to use and superb analytics


Verified Reviewer

a feedback to boost your nps, Csat and help sales enablement

The interface is clean, easy-to-use. Text Analytics for even multilingual surveys is a brilliant idea! I can bring my entire team here to work together and manage feedbacks from one place.


Verified Reviewer
Industry: Consumer Electronics
Company size: 5,001-10,000 Employees

Superb software for feedback!

Used Daily for 1+ year
Reviewed on 29/10/2019
Review Source: Capterra

Pros

- Super easy to set up on our own
- Can completely customize for different needs with any type of questions which works great for multiple teams
- The reporting is good - can filter most results and schedule and download the files for team reporting
- We have also recently started using this for client feedback as well by different teams

Zonka Feedback has really helped us streamline our feedback management at our company!

Cons

We haven't faced any issues in the software yet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

I p singh G.
Industry: Hospitality
Company size: 501-1,000 Employees

Zonka Feedback - Useful tool for an office

Used Daily for 1+ year
Reviewed on 6/5/2020
Review Source: Capterra

Have seen many functionalities been added since I started using it. I am a satisfied user.

Pros

Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

Cons

The export of data need little more flexibility to play around and derive 360 degree information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

M b N.
Industry: Food & Beverages
Company size: 51-200 Employees

Zonka..! The One stop Solution for Feedbacks mechanism

Used Daily for 1+ year
Reviewed on 30/4/2020
Review Source: Capterra

We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.

Pros

The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

Cons

Not all the comments can be downloaded in the pdf.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Research
Company size: 10,001+ Employees

Easy to use and superb analytics

Used Other for 6-12 months
Reviewed on 8/5/2020
Review Source: Capterra

Pros

There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research.

Basically, an excellent tool for capturing data.

1. Highly user-friendly
2. Increased my response rate - since the surveys look oh-so-good
3. Easy to configure
4. Can run unlimited surveys together
5. Any question types can be added
6. Can upload images - comes very handy for me in surveys
7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well
8. Reporting is great (I already mentioned)

Cons

I cannot think about anything I really dislike. It's my favorite surveying tool so far!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Consumer Services
Company size: 501-1,000 Employees

a feedback to boost your nps, Csat and help sales enablement

Used Weekly for 1+ year
Reviewed on 7/5/2020
Review Source: Capterra

The interface is clean, easy-to-use. Text Analytics for even multilingual surveys is a brilliant idea! I can bring my entire team here to work together and manage feedbacks from one place.

Pros

The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics.

My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback.

It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms.

Cons

I'd more visibility on the feature roadmaps. Just to be able to align myself to what's in store.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.7/10
Based on 17 user ratings
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Zonka Feedback Pricing

Zonka Feedback Pricing

Starting from
US$29.00/month
Free Trial
Subscription
Value for money

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)

Value for Money
4.9/5
Based on 17 user ratings
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Zonka Feedback Features

Zonka Feedback Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.9/5
Based on 17 user ratings
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Categories

Additional information for Zonka Feedback

Additional information for Zonka Feedback

Key features of Zonka Feedback

  • Activity management
  • Activity tracking
  • Central device management
  • Chain management
  • Click through surveys
  • Collaboration tools
  • Commenting
  • Comparative reports
  • Custom forms
  • Customer email summaries
  • Customer ratings
  • Data analysis tools
  • Data filtering
  • Data synchronization
  • Demographic reports
  • Embeddable surveys
  • Employee management
  • Feedback collection
  • Gesture-based control
  • Knowledge management
  • Lead capture
  • Location-based reports
  • Multi-channel collection
  • Multi-channel management
  • Multi-language
  • Multi-location
  • Multimedia support
  • Multiple question types
  • NPS & CES reports
  • Offline access
  • Offline response collection
  • Permission management
  • Question branching
  • Real time analytics
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Reporting & statistics
  • Response manager
  • Role-based permissions
  • Site intercept surveys
  • Skip logic
  • Surveys & feedback
  • Tags & keywords
  • Task management
  • Template management
  • Third party integration
  • WYSIWYG form designer

Benefits

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.

  • Zonka Feedback FAQs

    Zonka Feedback FAQs

    Below are some frequently asked questions for Zonka Feedback.

    Q. What type of pricing plans does Zonka Feedback offer?

    Zonka Feedback offers the following pricing plans:

    Starting from: US$29.00/month

    Pricing model: Subscription

    Free Trial: Available

    Starter: $33/month Advanced: $54/month Professional: $83/month Max: $166/month Additional device licenses $10/month Additional user licenses $10/month Additional locations $39/month (includes one additional device and user license)

    Q. What are the main features of Zonka Feedback?

    Zonka Feedback offers the following features:

    • Activity management
    • Activity tracking
    • Central device management
    • Chain management
    • Click through surveys
    • Collaboration tools
    • Commenting
    • Comparative reports
    • Custom forms
    • Customer email summaries
    • Customer ratings
    • Data analysis tools
    • Data filtering
    • Data synchronization
    • Demographic reports
    • Embeddable surveys
    • Employee management
    • Feedback collection
    • Gesture-based control
    • Knowledge management
    • Lead capture
    • Location-based reports
    • Multi-channel collection
    • Multi-channel management
    • Multi-language
    • Multi-location
    • Multimedia support
    • Multiple question types
    • NPS & CES reports
    • Offline access
    • Offline response collection
    • Permission management
    • Question branching
    • Real time analytics
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Reporting & statistics
    • Response manager
    • Role-based permissions
    • Site intercept surveys
    • Skip logic
    • Surveys & feedback
    • Tags & keywords
    • Task management
    • Template management
    • Third party integration
    • WYSIWYG form designer

    Q. Who are the typical users of Zonka Feedback?

    Zonka Feedback has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Zonka Feedback support?

    Zonka Feedback supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Zonka Feedback offer?

    Zonka Feedback has the following pricing plans:

    Subscription

    Q. Does Zonka Feedback support mobile devices?

    Zonka Feedback supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zonka Feedback integrate with?

    Zonka Feedback integrates with the following applications:

    Facebook, Twilio, Twitter

    Q. What level of support does Zonka Feedback offer?

    Zonka Feedback offers the following support options:

    Phone Support, Online Support, Knowledge Base