WellnessLiving
About WellnessLiving
WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.
The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.
From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.
Key benefits of WellnessLiving
Images
Not sure about WellnessLiving?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
ClubWorx
Exercise.com
Meta for Business
Club OS
Reviews
Already have WellnessLiving?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees,...
Reviewed on 11/1/2018
Streamlined my business and this software are integrated with my website, Facebook, a customised...
Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.
Pros
Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!
Cons
I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?
Response from WellnessLiving Systems
Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software for Wellness Services
Reviewed on 9/4/2024
Since we choose WellnessLiving the team was very helpful to make things smooth, we made a migration...
Since we choose WellnessLiving the team was very helpful to make things smooth, we made a migration from a previous software very smooth and we never had any issues whit the platform. It's been always very stable and I see day by day they keep improving the software, that make us feel comfortable that we can keep working with WellnessLiving.
Pros
WellnessLiving is great because it's easy to use and has everything you need to run your wellness business smoothly, appointments, sales, clients, rewards, marketing, etc. They keep updating it to make sure it stays useful and relevant for you to help business to grow.
Cons
I would like it to have greater flexibility to create more promotions and different combinations, including product sales.
Reasons for Choosing WellnessLiving
Expensive and the mobile functionalities never worked properly.Switched From
MindbodyReasons for Switching to WellnessLiving
Very complete software and good price, excellent customer service.Response from WellnessLiving Systems
Dear Karla,
Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has been such a positive addition to your wellness business. Your satisfaction is our top priority, and we're delighted that our platform has made running your business smoother and more efficient.
We understand the importance of flexibility when it comes to promotions and product sales, and we're continually working to enhance our offerings to meet your needs better. Your feedback is invaluable in this process, and we'll certainly take your suggestions into consideration for future updates.
It's fantastic to hear that our team was able to make your transition from your previous software seamless. Providing exceptional customer service and a stable platform are fundamental to us.
If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or give us a call. We're here to help.
Warm regards,
Anthony Spagnuolo
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I am so sorry I ever used them
Reviewed on 7/2/2024
My biggest issue with this company is that their software really doesn't work. When I signed on...
My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error.
For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work.
The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it?
So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so.
Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore.
Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way.
I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs.
Pros
Reporting
Customer service is accessible
Cons
Full of bugs
Very hard to find resolution for issues
Clunky
Non consistent data throughout different reports
Customer service blames you for their issues
Response from WellnessLiving Systems
Dear Jade,
Thank you for sharing your experience, and we genuinely appreciate your feedback. We're deeply sorry to hear about the challenges you faced with our software and support services. Your experience does not reflect the standards we strive to maintain.
We understand the frustration caused by encountering bugs and difficulties in resolving issues promptly. Our team is committed to continuously improving our platform's stability and functionality to provide a seamless experience for all our users.
We sincerely apologize for any confusion regarding billing and contract terms. Transparency and fairness are paramount to us, and we're reviewing policies to ensure clarity. Additionally, we're actively expediting data transfer and addressing communication lapses to resolve any outstanding issues promptly.
Please reach out to us directly at [email protected] so we can further address your concerns and work towards a resolution.
Warm regards,
Tracy T.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
High Performance Product with Tons of Features
Reviewed on 9/4/2024
Overall, WellnessLiving has been a very good fit for our business. We are please to see improvement...
Overall, WellnessLiving has been a very good fit for our business. We are please to see improvements to the booking flow for families and anticipate that there will be future updates that will improve the experience for parents who are booking classes for their children. There is so much functionality in this software and we have benefitted from the use of SMS, push, email, forms and so many of the other features.
Pros
WellnessLiving is a comprehensive and high-performance platform for scheduling, booking and payments. We use it for our youth fitness and gymnastics facility and find it to be relatively easy and generally intuitive. We are still uncovering all of the features and learning what settings work best for our business, but so far, we are very happy with our decision to use WellnessLiving.
Cons
The biggest challenge we’ve faced is the booking interface for families. They have made significant updates to this on the web app, but the mobile app is cumbersome and difficult for families to use. The process of creating a “family” account is also not very easy for users, leading us to spend a lot of time fixing accounts, linking family members to the accounts and updating the billing preferences.
Reasons for Switching to WellnessLiving
Functionality and cost. We really liked the interface and felt like it would allow us more flexibility for the various services we offer.Response from WellnessLiving Systems
Dear Rebekkah,
Thank you for taking the time to share your positive experience with WellnessLiving. We're thrilled to hear that our platform has been instrumental in streamlining your operations at your youth fitness and gymnastics facility.
It's fantastic to learn that despite these challenges, you've found WellnessLiving to be a good fit for your business. Your patience and dedication to uncovering the full potential of our platform are truly commendable. We're continuously working on updates to enhance the booking flow for families and ensure a seamless experience.
We take pride in offering robust functionality at a competitive cost, coupled with a user-friendly interface to accommodate the diverse needs of businesses like yours.
Should you ever need assistance or have further feedback, please don't hesitate to reach out to us at [email protected] or by calling us. Our team is always ready to assist you in any way we can.
Warm regards,
Anthony S
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wellness living review
Reviewed on 9/4/2024
Overall we find excellent features in the product and it makes running a busy business much more...
Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.
Pros
The features suited my business needs 95% and it was cheaper than my previous package which did similar things.
Cons
Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.
Response from WellnessLiving Systems
Dear Jason,
Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform.
It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience.
If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help!
Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey.
Warm regards,
Anthony S (Marketing Specialist)
WellnessLiving FAQs
Below are some frequently asked questions for WellnessLiving.Q. What type of pricing plans does WellnessLiving offer?
WellnessLiving offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of WellnessLiving?
WellnessLiving has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WellnessLiving support?
WellnessLiving supports the following languages:
English
Q. Does WellnessLiving support mobile devices?
WellnessLiving supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WellnessLiving integrate with?
WellnessLiving integrates with the following applications:
Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, QuickBooks Online, WordPress
Q. What level of support does WellnessLiving offer?
WellnessLiving offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for WellnessLiving.
- Fitness Software
- Personal Training Software
- Dance Studio Software
- Yoga Studio Software
- Martial Arts Software
- Pilates Studio Software
- Massage Therapy Software
- Music School Software
- Spa Software
- Club Management Software
- Membership Management Software
- Scheduling Software
- Appointment Scheduling Software
- Business Management Software
- Calendaring Software
- Appointment Reminder Software
