WellnessLiving

Business management for the health & fitness industry

About WellnessLiving

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to WellnessLiving

Key benefits of WellnessLiving

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to WellnessLiving

    Images

    WellnessLiving Software - Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal
    WellnessLiving Software - The store and POS feature allows customers to make purchases themselves or in-store with a staff member
    WellnessLiving Software - Customizable sales reports give businesses an overview of their performance
    WellnessLiving Software - Client profiles are available to staff members with important details, contact information, schedule, and recent activity
    WellnessLiving Software - Clients can make bookings through the Android and iOS mobile apps
    WellnessLiving Software - The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios
    WellnessLiving Software - Clients can book classes from the mobile app using the online schedule
    WellnessLiving Software - Clients can access their member account from their phone with scan check-in and alerts
    WellnessLiving Software - Gamification incentivizes customers to make purchases or bookings
    View 10 more
    WellnessLiving video
    WellnessLiving Software - Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal
    WellnessLiving Software - The store and POS feature allows customers to make purchases themselves or in-store with a staff member
    WellnessLiving Software - Customizable sales reports give businesses an overview of their performance
    WellnessLiving Software - Client profiles are available to staff members with important details, contact information, schedule, and recent activity
    WellnessLiving Software - Clients can make bookings through the Android and iOS mobile apps
    WellnessLiving Software - The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios
    WellnessLiving Software - Clients can book classes from the mobile app using the online schedule
    WellnessLiving Software - Clients can access their member account from their phone with scan check-in and alerts
    WellnessLiving Software - Gamification incentivizes customers to make purchases or bookings

    Features

    Total features of WellnessLiving: 186

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Accounting
    • Activities Booking
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Application Management
    • Appointment Management
    • Appointment Scheduling
    • Assessment Management
    • Attendance Management
    • Attendance Tracking
    • Automated Responses
    • Automated Scheduling
    • Availability Management
    • Barcode / Ticket Scanning
    • Belt Ranking Classification
    • Billing & Invoicing
    • Booking Management
    • Booking Notes
    • Booth Rental Management
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Reminders
    • Capacity Management
    • Certification Tracking
    • Claims Management
    • Class Management
    • Class Scheduling
    • Client Database
    • Client Management
    • Client Portal
    • Client Profiles
    • Collaboration Tools
    • Commission Management
    • Committee Management
    • Communication Management
    • Confirmation/Reminders
    • Contact Database
    • Contact Management
    • Contract/License Management
    • Costume Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Mobile App
    • Customer Support
    • Customer Surveys
    • Customisable Branding
    • Customisable Forms
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Debit/Credit Card Processing
    • Discount Management
    • Document Management
    • Document Storage
    • Document Templates
    • Drag & Drop
    • Dues Management
    • Electronic Payments
    • Email Management
    • Email Marketing
    • Email Reminders
    • Email Templates
    • Employee Management
    • Employee Scheduling
    • Enrollments/Onboarding
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Exercise Library
    • Facility Scheduling
    • Faculty/Staff Management
    • File Sharing
    • Financial Management
    • Fitness Assessments
    • Fitness Plan
    • For Dance Studios
    • For Martial Arts
    • For Salons and Spas
    • For Yoga/Pilates Studios
    • Gift Card Management
    • Group Reservations
    • Group Scheduling
    • HIPAA Compliant
    • Hybrid Trainer
    • In-Person Payments
    • In-person Trainer
    • Instructor Management
    • Inventory Management
    • Inventory Tracking
    • Loyalty Program
    • Marketing Automation
    • Member Accounts
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Multi-Location
    • Multiple User Accounts
    • Nutrition Program
    • Online Booking
    • Online Payments
    • Online Registration
    • Online Trainer
    • Order Management
    • Parent/Student Portal
    • Patient Portal
    • Payment Processing
    • Payment Reminders
    • Payroll & Commissions
    • Payroll Management
    • Performance Metrics
    • Point of Sale (POS)
    • Practice Log
    • Practice Management
    • Progress Notes
    • Progress Tracking
    • Promotions Management
    • Purchase Order Management
    • Purchasing & Receiving
    • Rate Management
    • Ratings / Reviews
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Scheduling
    • Real-time Updates
    • Records Management
    • Recurring Appointments
    • Recurring/Subscription Billing
    • Referral Tracking
    • Registration Management
    • Reminders
    • Repertoire Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management
    • Rescheduling
    • Reservations Management
    • Resource Scheduling
    • Rewards Program
    • Room Booking
    • SMS Marketing
    • SMS Messaging
    • SMS Reminders
    • SOAP notes
    • Sales Reports
    • Scheduling
    • Secure Login
    • Self Check-in/Check-out
    • Self Service Portal
    • Social Media Integration
    • Staff Management
    • Student Management
    • Surveys & Feedback
    • Task Management
    • Task Scheduling
    • Team Management
    • Template Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Timesheet Management
    • Training Management
    • Transaction History
    • Two-Way Communication
    • Vendor Management
    • Visitor Management
    • Wait List Management
    • Website Integration
    • Website Management
    • eCommerce Management

    Alternatives

    Mindbody

    4.0
    #1 Alternative to WellnessLiving
    Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and...

    Zen Planner

    4.3
    #2 Alternative to WellnessLiving
    Zen Planner is a member management software including Staff & Member Apps, billing, appointments, virtual training,...

    Vagaro

    4.7
    #3 Alternative to WellnessLiving
    Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff,...

    Glofox

    4.5
    #4 Alternative to WellnessLiving
    A powerful cloud based platform that provides your studio with innovative gym management software.

    Reviews

    Overall rating

    4.4 /5
    (327)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.3/5
    Customer Support
    4.4/5

    Already have WellnessLiving?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 327
    Chris
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees,...

    Reviewed on 11/1/2018

    Streamlined my business and this software are integrated with my website, Facebook, a customised...

    Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

    Pros

    Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

    Cons

    I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

    Response from WellnessLiving Systems

    Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

    Colleen
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Robust system and features at a reasonable price

    Reviewed on 17/6/2022

    Overall, WellnessLiving has been a great addition to our business. It allows us to have one...

    Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business.

    Pros

    This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

    Cons

    The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

    Alternatives Considered

    Glofox and Mindbody

    Reasons for Choosing WellnessLiving

    More robust system, much better for group fitness class scheduling at multiple locations.

    Switched From

    Acuity Scheduling

    Reasons for Switching to WellnessLiving

    Onboarding assistance - one-on-one assistance to assist us in becoming familiar with the product, Marketing Platform included, and competitive pricing.

    Response from WellnessLiving Systems

    Hey Colleen,

    Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving!

    Susan A. (Customer Advocate)

    Mark
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Buyers remorse - check their google and Facebook reviews... you can't, they have bad reviews...

    Reviewed on 21/7/2022

    Would never use again, and will be actively recommending people do not use in gym groups I am a...

    Would never use again, and will be actively recommending people do not use in gym groups I am a part of, incredibly disappointing, and for someone that has been in the industry for over 8 years ,this is actually the first interaction I've had with a shady, unethical business

    Pros

    Difficult to move across from Mindbody and as was the case throughout using the software, the support was incredibly poor and misleading

    Cons

    Support is terrible, and they use hidden renewals to keep their business which as a gym owner who has seen this in the industry, may be legal but is highly unethical practice

    They wouldn't cancel the subscription and kept making me get on calls and gave me nothing during the calls, it was a very strange process, and then eventually said they wouldn't be cancelling as they had enacted a hidden renewal and would be holding me to it

    I get that, but that's not how you create a good business, that's how you claw for extra cash

    Clearly a sign the business isn't a good one

    As is the inability to leave reviews on google, or Facebook, they clearly have a lot of bad reviews to hide

    Response from WellnessLiving Systems

    Hi Mark,

    Thanks for taking the time to write us a review. Over the years it's been a complete focus on feedback from thousands of our customers, both good and bad, that has helped us continually improve our software and to grow into the company we are today. As you might've seen on our other reviews, we are all about our customers and we're fully committed to helping businesses find an amazing solution for every situation. We're really sorry to hear about your recent experience with support. Our team members are knowledgeable, energetic and above all, caring, and please know the interaction you described does not represent who we are as a company. I've sent you an email, if you could please respond or alternatively call me on 1-888-668-7728. We'd like to learn who you spoke with so we can look into this issue. I will do everything in my power to make this wrong, a right.

    Adam T. (Customer Advocate)

    Pauline
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy and Feature-Packed System

    Reviewed on 30/5/2022

    It's been really positive over the past 6 years. I'm always on the lookout for new software but I...

    It's been really positive over the past 6 years. I'm always on the lookout for new software but I turn down everyone else because Wellness Living can't be beat for price and features.

    Pros

    You can make your site simple or more complex, depending on how many of the tools you choose to integrate. I've been with Wellness Living since 2016, mainly because it's easy to use and the technology support is first rate. I wasn't using the email feature but it was pointed out to me that I could use reports to find clients who hadn't been visiting in the last 2-6 months, then email them directly from the software with a win-back campaign. I appreciate all that this company does to keep its clients updated and informed.

    Cons

    It can be pricey for small business owners, but there are ways to reduce your costs.

    Alternatives Considered

    Punchpass

    Reasons for Choosing WellnessLiving

    Did not feel tech support was available enough

    Switched From

    Mindbody

    Reasons for Switching to WellnessLiving

    More features in Wellness Living

    Response from WellnessLiving Systems

    Hey Pauline,

    Thank you for the great review. WellnessLiving is all about you, our customer, and that means having the customization to really tailor your online presence the way you want it. Our software is built around customization so you have the freedom to focus on the areas and features that you want to use. The ability to segment your clients into groups by things like purchases or attendance history is so valuable because research has shown targeted campaigns are up to 50% more effective than your run of the mill marketing blast, and that means you're recouping a higher percentage of your time and money on marketing spend. Because we offer an integrated all-in-one solution, there's also no need to pay for costly add-ons like some of our competitors like to charge for tools we include like emails, automations, and segmented client lists. We've really enjoyed working with you since 2016 and we're looking forward to the years to come!

    Susan A. (Customer Advocate)

    Stella
    Overall rating
    • Industry: Sports
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Infinitely Grateful

    Reviewed on 4/11/2021

    the ease of use for the clients and myself has been top notch

    the ease of use for the clients and myself has been top notch

    Pros

    I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful !

    Cons

    I cant delete my old payment options for my old credit cards

    Alternatives Considered

    Zen Planner

    Reasons for Choosing WellnessLiving

    mind body was too hard to use and didnt have an app

    Switched From

    Mindbody

    Reasons for Switching to WellnessLiving

    i liked the feeling better

    Response from WellnessLiving Systems

    Hi Stella,

    Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service.
    We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive!

    Jayden A. (Customer Advocate)

    Showing 5 reviews of 327 Read all reviews

    WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    WellnessLiving offers the following pricing plans:

    • Starting from: US$59.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Basic: $59.00/mo. Advanced: $99.00/mo. Professional: $129.00/mo. (reg: $259/mo.) Save 50% Enterprise: Call us!

    WellnessLiving has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    WellnessLiving supports the following languages:

    English

    WellnessLiving supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    WellnessLiving integrates with the following applications:

    Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, Quickbooks Online, WordPress

    WellnessLiving offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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