DineTime Host

Pros

The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App!

Cons

We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible.

Pros

The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management.

Cons

product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality.

Pros

The setup for messaging and scheduling is fairly intuitive and easy to pick up.

Cons

The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier.

Pros

We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations.

Cons

We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location.

Pros

Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors.

Cons

Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.)