RepairDesk

CRM, repair ticketing & invoicing software for repair shops

4.8 /5 (153 reviews) Write a Review!

RepairDesk Overview

What is RepairDesk?

RepairDesk is a cloud-based point of sale (POS) solution designed for cell phone repair businesses, which allows users to manage repair tickets, inventory, sales, employee time tracking, commissions, marketing, field service, and more. A native iOS app supports technicians out in the field.

RepairDesk’s POS includes integrated payment processing, enabling the collection of payments from credit and debit cards in store. Payments can also be split between multiple types in a single transaction, including cash, credit/debit card, PayPal, and more. Custom invoices, receipts, and labels can be generated and printed, and customer signatures can be captured electronically through a customer facing display.

RepairDesk simplifies repair ticket management with a calendar view to display ticket assignments and scheduled tasks, a repair queue organized by due date, automated email and SMS alerts to customers, centralized ticket histories, and one-click warranty claims. Users can also manage special parts ordering, inventory, invoicing, email marketing campaigns, reporting, and more.

RepairDesk Overview

Pricing

Starting from
US$35.00/month

Pricing options

Free Trial
Subscription
Value for money

RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.


RepairDesk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 10 others, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish

Media

RepairDesk POS interface screenshot
RepairDesk ticket calendar view screenshot
RepairDesk language editor screenshot
RepairDesk iOS app dashboard screenshot
RepairDesk video RepairDesk screenshot: RepairDesk POS interface screenshot RepairDesk screenshot: RepairDesk ticket calendar view screenshot RepairDesk screenshot: RepairDesk language editor screenshot RepairDesk screenshot: RepairDesk iOS app dashboard screenshot

RepairDesk Reviews

RepairDesk Reviews

Overall rating
4.8
/
5
Excellent
126

Very good
19

Average
7

Poor
0

Terrible
1

Value for Money
4.7
Features
4.7
Ease of Use
4.6
Customer Support
4.8
95% recommended this app
Sean W.

Ideal POS for Repair Shops

great nothing i can add to this.


David T.

A very buggy and unreliable option for repair shop software

My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.


Shane L.

RepairDesk is the only way togo

110% I love RepairDesk


Eyob K.

The best POS for Cellphone repair busines!

RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair busines, Especially keep updating customers with ON MY WAY email/sms and sending them technician’s location in real time.


Paul N.

RepairDesk User

Very happy with the software, Streamlining was well executed and updates are regular and the software informs you of any new features as soon as it is made available


Sean W.
Industry: Consumer Electronics
Company size: 2-10 Employees

Ideal POS for Repair Shops

Used Daily for 2+ years
Reviewed on 20/11/2020
Review Source: Capterra

great nothing i can add to this.

Pros

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Cons

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David T.
Industry: Electrical/Electronic Manufacturing
Company size: 2-10 Employees

A very buggy and unreliable option for repair shop software

Used Daily for 6-12 months
Reviewed on 9/3/2020
Review Source: Capterra

My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

Pros

The software has some good options as far as plug ins go, customer facing display etc.

Cons

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Response from RepairDesk

Hello David,
Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Shane L.
Industry: Consumer Electronics
Company size: 2-10 Employees

RepairDesk is the only way togo

Used Daily for 1+ year
Reviewed on 29/9/2020
Review Source: Capterra

110% I love RepairDesk

Pros

Ease of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality

Cons

Deleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory

Response from RepairDesk

Hi Shane,

Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole.

Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything.

Thanks again for everything. You're awesome!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eyob K.
Industry: Consumer Electronics
Company size: 2-10 Employees

The best POS for Cellphone repair busines!

Used Daily for 1-5 months
Reviewed on 23/11/2020
Review Source: Capterra

RepairDesk is a decent POS, easy to use, it gave us total solution for our onsite cell phone repair busines, Especially keep updating customers with ON MY WAY email/sms and sending them technician’s location in real time.

Pros

I really like RepairDesk POS b/c can be used on smart phones and iPads anywhere anytime! and the best customer support!!

Cons

At the moment we don’t have any issues with RepairDesk POS software we really love it!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul N.
Industry: Retail
Company size: 2-10 Employees

RepairDesk User

Used Daily for 1-5 months
Reviewed on 20/11/2020
Review Source: Capterra

Very happy with the software, Streamlining was well executed and updates are regular and the software informs you of any new features as soon as it is made available

Pros

Ease of use, No hassle with setup, Easy customization

Cons

Can't really complain about anything. The developers are easy to reach and Extremely helpful, Friendly and Professional

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9.1/10
Based on 153 user ratings
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RepairDesk Pricing

RepairDesk Pricing

Starting from
US$35.00/month
Free Trial
Subscription
Value for money

RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.

RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.

Value for Money
4.7/5
Based on 153 user ratings
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RepairDesk Features

RepairDesk Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.7/5
Based on 153 user ratings
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Categories

Additional information for RepairDesk

Additional information for RepairDesk

Key features of RepairDesk

  • Customer Account Profiles
  • Ordering Automation
  • Pricing Management
  • Purchasing
  • Retail Management
  • Returns Tracking
  • Touch Screen

RepairDesk FAQs

RepairDesk FAQs

Below are some frequently asked questions for RepairDesk.

Q. What type of pricing plans does RepairDesk offer?

RepairDesk offers the following pricing plans:

Starting from: US$35.00/month

Pricing model: Subscription

Free Trial: Available

RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $35/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. For multi-store businesses, the Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts, for $350/month. RepairDesk also offers discounts for annual subscriptions paid upfront.

Q. What are the main features of RepairDesk?

RepairDesk offers the following features:

  • Customer Account Profiles
  • Ordering Automation
  • Pricing Management
  • Purchasing
  • Retail Management
  • Returns Tracking
  • Touch Screen

Q. Who are the typical users of RepairDesk?

RepairDesk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does RepairDesk support?

RepairDesk supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish

Q. Does RepairDesk support mobile devices?

RepairDesk supports the following devices:

Android, iPhone, iPad

Q. What other apps does RepairDesk integrate with?

RepairDesk integrates with the following applications:

Mailchimp, PayPal, QuickBooks Online, Square Payments, Stripe, WooCommerce, Xero

Q. What level of support does RepairDesk offer?

RepairDesk offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials