--- description: Learn how VICIdial can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: VICIdial Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [VICIdial](/software/110383/vicidial) # VICIdial Canonical: https://www.getapp.ie/software/110383/vicidial Page: 1 / 12\ Next: [Next page](https://www.getapp.ie/software/110383/vicidial?page=2) > VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat > > Verdict: Rated **4.7/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of VICIdial VICIdial is an open source call / contact center software solution that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat. Calls can be recorded automatically, starting and stopping the recording of an agent’s calls at any moment, while all calls and call statuses are logged alongside agent monitoring such as time breakdowns. Built-in reporting capabilities include several real time and summary reports available, while campaign display screens feed back performance also via real time updates. Featuring web-based administration and data export utilities, agents can log into VICIdial from any location with just a phone and an internet connected web browser. An Open Source product with no use licensing restrictions, the service also offers a month-to-month hosted option (VICIhost) that allows users to migrate from own hardware to VICIdial's, and back again if required. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 264 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vicidial Group - **Location**: St Petersburg, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$400.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Software is free, while the hosted service (VICIhost) is available at several price points including the following examples: $1,000 initial server provisioning fee (also includes 1st month of hosting) $500 server provisioning fee for each additional server (includes 1st month of hosting) $400 per server per month hosting fee (after first month) plus cost of minutes. See website pricing for more detailed breakdown of current costings. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada and 24 more ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (24 total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Predictive Dialer Software](https://www.getapp.ie/directory/849/predictive-dialer/software) - [Contact Centre Software](https://www.getapp.ie/directory/593/contact-center/software) - [Telemarketing Software](https://www.getapp.ie/directory/1069/telemarketing/software) - [Auto Dialer Software](https://www.getapp.ie/directory/1067/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.getapp.ie/software/117547/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.getapp.ie/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.ie/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Readymode](https://www.getapp.ie/software/107701/xencall) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Excellent Software - Many Great Features" — 5.0/5 > **Zeyn** | *2 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: The ability to manage blended call centers - leads analysis \& reporting. i also like the ability to manage data efficiently > > **Cons**: the setup of the menus could be more easily placed \& every-time there's an upgrade it could be useful to change the look of the software > > it assisted our business to go paperless, we are now fully automated and makes the business easier to manage. ----- ### "I've been working with VICIDial for 10 yeas. Hundreds of callcenters on current support." — 5.0/5 > **Luciano** | *28 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: VICIDial's biggest advantage isn't it's free, It's OPEN SOURCE. This software allows deep integration with 3rd party system while keep performance from small to large callcenters. > > **Cons**: Every middle/big callcenter based on VICIDial should know that is mandatory to have specialized support from well trained person. ----- ### "vicidial review" — 3.0/5 > **Verified Reviewer** | *10 May 2019* | Insurance | Recommendation rating: 2.0/10 > > **Pros**: the way it gives you so many different options when u disposition the calls > > **Cons**: the way it sends alot of answering machine thru to the employees instead of filtering them out > > i do not really care for vicidial that much. we used five9 before and i liked it alot better. it seemed easier to use and operate ----- ### "It was easy to take calls and understand there platform." — 5.0/5 > **Shannon** | *30 July 2018* > > **Pros**: it has a fast set up so not a lot time needed to set up and you get a free trial and you don't have to give your credit card to start the trial. > > **Cons**: There were no cons for me maybe new people may be a little set back till they read everything. Also I think the reporting could be broken down to be a-lot easier. ----- ### "Before Vicidial we were paying hundreds of dollars per seat for our call center" — 5.0/5 > **Ajit K** | *8 May 2018* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Features and ease of use. Free Opensource and great helping community. I love Survey campaign feature > > **Cons**: Agent interface can be better. I don't think any other Cons if you got manager manual you can manage it very well. > > I use it for our own B2B promotions. I also provide consultancy to call centers and suggest them to use ViciDial. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.ie/software/110383/vicidial?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/110383/vicidial) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data