HelpCrunch

Customer Communication tool for support, marketing & sales

About HelpCrunch

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales.
Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
Try HelpCrunch for free!

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to HelpCrunch

Key benefits of HelpCrunch

  • Live chat + chatbot: use this highly customizable live chat widget as a visitor engagement and lead acquisition tool. Reply to visitors’ questions and reach out to them proactively through automatic personalized messages. Capture leads by collecting visitors’ personal and contact data through an interactive chatbot.

  • In-app messenger: work effectively with registered users and turn them into paying customers. HelpCrunch integrates with products or applications to track custom data specific to their business needs. Monitor users’ website or in-app behavior and target them with auto messages and offers tailored to their individual goals. Increase customer satisfaction and retention by providing timely personalized support.

  • Email marketing automation: use the email channel to convert more customers and to re-engage those who are inactive. Send email follow-ups directly from the chat window, target users with one-time emails with news, updates, discounts or promotions, or create event-triggered automated on-boarding or marketing campaigns.

  • Help desk: manage all customer communication in one shared dashboard. Search, merge, assign, transfer, close and re-open chats. Set up specialized departments. Collect customer feedback and monitor your team’ performance. Use real-time customer data, communication and online statuses, chat notes and tags to prioritize actions and manage each customer case effectively.

  • Mobile apps: serve your customers on the go and never miss a sales lead. See who's online, send email follow-ups straight from the app, assign statuses and indicate your team's availability (online or offline).
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, Albania, Armenia, Austria, Australia , Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Guernsey, Greece, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Mexico, Netherlands, Norway, New Zealand, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Ukraine, United States

    Supported Languages

    Dutch, English, French, German, Italian , Polish, Portuguese, Russian, Spanish, Ukrainian

    Pricing starting from:

    US$15.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to HelpCrunch

    Images

    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base
    View 6 more
    HelpCrunch video
    HelpCrunch Software - All-in-one customer communication platform
    HelpCrunch Software - Chat and email Campaigns
    HelpCrunch Software - Team performance and customer satisfaction Reports
    HelpCrunch Software - Shared team Inbox
    HelpCrunch Software - Knowledge Base

    Features

    Total features of HelpCrunch: 79

    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Auto-Responders
    • Automated Routing
    • Call Centre Management
    • Canned Responses
    • Cataloguing/Categorisation
    • Chat/Messaging
    • Chatbot
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact Management
    • Content Management
    • Customer Database
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customisable Branding
    • Customisable Forms
    • Customizable Fields
    • Data Import/Export
    • Decision Support Systems
    • Document Storage
    • Email Alerts
    • Email Management
    • Email Templates
    • Event Triggered Actions
    • Feedback Management
    • File Sharing
    • File Transfer
    • For Startups
    • Full Text Search
    • Geotargeting
    • Help Desk Management
    • IT Asset Management
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management
    • Lead Management
    • Live Chat
    • Macros/Templated Responses
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multi-Language
    • Offline Form
    • Performance Metrics
    • Prioritisation
    • Proactive Chat
    • Queue Management
    • Real Time Monitoring
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Search/Filter
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Editing
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking
    • Widgets
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4.8 /5
    (176)
    Value for Money
    4.8/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have HelpCrunch?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 176
    Grant
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good chat client for customer support and feedback

    Reviewed on 10/9/2020

    We use HelpCrunch as our primary support tool (for potential customers with questions, for...

    We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

    Pros

    - Easy to install
    - Good basic chat functionality with the ability to scale
    - Inexpensive for chat, and, again, can scale in price as new features are added
    - Looks good (both the chat that faces the customer and the user interface for our support people)
    - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
    - Responsive customer support

    Cons

    - Occasional bugs, e.g. schedule not triggering at expected times
    - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

    Alternatives Considered

    LiveChat

    Reasons for Choosing HelpCrunch

    We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.

    Switched From

    Intercom

    Reasons for Switching to HelpCrunch

    (We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.

    Response from HelpCrunch

    Thanks a lot, Grant!

    Thomas
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent value-for-money Software for our SaaS business

    Reviewed on 7/1/2020

    While we were only looking for a chat solution, and had two bad experiences with competitors who...

    While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

    Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

    We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

    Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

    I look forward for further developments of the solution in 2020 !

    Pros

    - Complete suite for emailing and chat
    - Simple enough, yet highly customizable
    - Very reactive customer support teams

    Cons

    - No Drip email marketing implemented (well, not yet as of 12/2019)

    Alternatives Considered

    Customerly and Intercom

    Reasons for Choosing HelpCrunch

    Customerly did not work properly, and there was no answer for 2 weeks to our questions.

    Switched From

    Customerly

    Response from HelpCrunch

    Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

    Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
    If any questions, we're always there to assist you.

    Alex
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Way to improve HelpCrunch

    Reviewed on 28/8/2019

    Overall it is good based on the functionality it currently has. But there is always ways for...

    Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

    Pros

    Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

    Cons

    - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
    - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
    - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

    Alternatives Considered

    tawk.to

    Reasons for Switching to HelpCrunch

    Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

    Response from HelpCrunch

    Hey Alex!
    Thanks for the detailed review.

    Glad you found most of the functionality in HelpCrunch helpful and easy to use.
    Of course, there's always room for improvements - and that's what out team is always after.

    Wanted to address a few things you've pointed out:
    - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
    - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
    This way you can create a greeting or a pricing-related message with a link to your pricing page.

    Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

    Lana
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The software that really helps

    Reviewed on 23/8/2019

    HelpCruch has everything we need to automate the process of catching leads, providing necessary...

    HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
    All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

    One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

    Pros

    HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

    I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

    Cons

    There is nothing I can list here :) Like... really nothing :)

    Alternatives Considered

    Userlike and Intercom

    Switched From

    Drift

    Reasons for Switching to HelpCrunch

    The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

    Response from HelpCrunch

    Lana, you made our team's day. Thanks for all the love!
    We're super glad to have you and supporthunt team as our loyal customers.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good but app can be better

    Reviewed on 2/9/2019

    I like the chat and the history of the chat by user/contact. If the mobile app could show me the...

    I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

    Pros

    I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible.
    Looks nice and professional.
    I do not use a lot of the other functions, like the Knowledge Base.

    Cons

    I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution.
    The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

    Response from HelpCrunch

    Hey there! Thanks for all the feedback.
    Our support team received your request regarding user data in mobile apps.
    We've already added this to our backlog and we'll see how soon it will be implemented :)

    We'll also look into the slow app loading on low internet speed.
    Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

    Showing 5 reviews of 176 Read all reviews

    HelpCrunch FAQs

    Below are some frequently asked questions for HelpCrunch.

    HelpCrunch offers the following pricing plans:

    • Starting from: US$15.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

    HelpCrunch has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    HelpCrunch supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

    HelpCrunch supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HelpCrunch integrates with the following applications:

    Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

    HelpCrunch offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for HelpCrunch.