About Critical Mention
Critical Mention is an all-in-one platform for real-time social media monitoring with search, sharing, and analysis tools for PR professionals. Users can search TV, radio, online news, and social media in real-time with Critical Mention's media monitoring service. Search results are easily analyzed, turned into actionable data and shared using Critical Mention's comprehensive platform.
- Free Trial
- Subscription
Key benefits of Critical Mention
Devices
Business size
Markets
Supported Languages
- Free Trial
- Subscription
Images
Features
Total features of Critical Mention: 41
- @mentions
- API
- Activity Dashboard
- Ad hoc Analysis
- Alerts/Notifications
- Article Author Database
- Audience Targeting
- Auto Update
- Brand Tracking
- Built-In Database
- Campaign Management
- Clippings Management
- Competitive Analysis
- Configurable Alerts
- Contact Database
- Contact Management
- Customisable Reports
- Customisable Templates
- Dashboard
- Data Visualisation
- Influencer Tracking
- Keyword Tracking
- Monitoring
- Online Forums
- Press Monitoring
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Reporting/Analytics
- Reputation Management
- Review Monitoring
- Search/Filter
- Sentiment Analysis
- Social Listening
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Trend Analysis
- Video Editing
- Video Streaming
- Visual Analytics
Alternatives
ReviewTrackers
Socialbakers Analytics Plus
Birdeye
HootSuite
Reviews
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Write a Review!- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Complete mention monitoring from a single place
Reviewed on 23/3/2021
Pros
This is the best in class mention tracking platform, we are always up to date now.
Cons
Robust software for a reasonable price, we are 100% suttisfied.
Response from Critical Mention
Thank you very much for leaving such a remarkable review. Our Critical Mention team appreciates your input and is delighted to know that we are providing 'the best in class mention tracking platform' service. Thanks again for the wonderful review!
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Critical Mention Helps Makes Our Press Even More Newsworthy
Reviewed on 9/7/2019
Our agency went viral - literally viral around the world - due to our ability to quickly share...
Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.
Pros
Critical Mention allows us to stay up-to-the-very-minute (literally) of media mentions of our agency and our clients. Often when we do a PR interview, Critical Mention lets us know it is live before the reporter has had a chance to email us. It also provides the metrics we need for clients to be able to showcase overall impressions and media value, while allowing us to remove clutter nonsense that is repetitive and not relevant for tracking needs. We use the software more so for tracking TV coverage for clients as we do product placement for brands as part of our agency services. Critical Mention allows us to review content without having to have a massively extensive (with heavy upkeep) monster of a DVR system in place.
Cons
The social media analytics still have some room to improve, and the maximum you can search for mentions is 60 days - so you need to stay on top of reporting and not use it for competitive research unless you have forethought to plan and download those reports on a continuous basis.
- Industry: Higher Education
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Critical Mention Works for US
Reviewed on 9/3/2021
Pros
I like how I can see, edit through word play, and then save and download video clips. I also like that I can save clips/articles/etc. into separate files for sharing with our leadership team.
Cons
I wish I could figure out or have a way to block from seeing multiple postings of the same article. It's bothersome to see multiples of the same thing in my feed each day.
Response from Critical Mention
Hi Tom,
Thank you for leaving such a kind review. We are delighted to see that you love using our Critical Mention Wordplay feature. We always strive to provide the greatest earned media service and customer support, so we appreciate you saying we're the best media monitoring service out there!
Thanks again!
- Industry: Public Safety
- Company size: 501-1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Solid media monitoring
Reviewed on 9/3/2021
Expensive, but very solid and easy to use media monitoring software with decent analytics options....
Expensive, but very solid and easy to use media monitoring software with decent analytics options. Building reports for our board was very easy.
Pros
Really liked being able to clip the media segments based on the text provided to ensure I captured the entire clip.
Cons
On occasion, the media clip and corresponding text did not include the entire clip and there was nothing I could do to get it.
Response from Critical Mention
Hi Nile,
Thank you for sharing your experience using Critical Mention's Earned Media Suite. If you need any help with the platform, please feel free to contact your account manager. We're thrilled you enjoy our reporting features.
Thanks again!
- Industry: Government Administration
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Best software I've used for clips
Reviewed on 24/10/2019
Highly recommend – it's much easier than any other similar software I've used.
Highly recommend – it's much easier than any other similar software I've used.
Pros
The UI/UX is definitely what sets Critical Mention apart. It's very easy to use, setup custom searches and alerts, and trim clips.
Cons
We've had a few issues with specific networks in the past, but that's broader issue with networks and not specifically with Critical Mention.
Critical Mention FAQs
Below are some frequently asked questions for Critical Mention.Q. What type of pricing plans does Critical Mention offer?
Critical Mention offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Critical Mention for pricing information.
Q. What are the main features of Critical Mention?
We do not have any information about Critical Mention features
Q. Who are the typical users of Critical Mention?
Critical Mention has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Critical Mention support?
Critical Mention supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Critical Mention support mobile devices?
Critical Mention supports the following devices:
Q. What other apps does Critical Mention integrate with?
Critical Mention integrates with the following applications:
Google Analytics, Slack
Q. What level of support does Critical Mention offer?
Critical Mention offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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