About OnPay
OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.
• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state
It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.
Pricing starting from:
US$36.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OnPay
Key benefits of OnPay
Devices
Business size
Markets
United States
Supported Languages
English, Spanish
Pricing starting from:
US$36.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to OnPay
Images
Features
Total features of OnPay: 56
Alternatives
Gusto
Paychex Flex
QuickBooks Payroll
Quickbooks Online
Reviews
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- Industry: Financial Services
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Payroll System
Reviewed on 31/3/2020
Great tool that is affordable and easy to use!
Great tool that is affordable and easy to use!
Pros
What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
Cons
I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
Alternatives Considered
GustoReasons for Choosing OnPay
Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.Switched From
Paychex FlexReasons for Switching to OnPay
CFO liked OnPay's cost and functionality better than Gusto.- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Beats all the other platforms for Accountants
Reviewed on 6/6/2022
Overall it has been amazing compared to where we have come from. Patriot, Accountants World,...
Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.
Pros
They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.
Cons
Wish they would integrate co-branding more into their service for their partners.
Wish they would integrate with more time keeping platforms.
Alternatives Considered
GustoReasons for Choosing OnPay
Because we needed a platform that wasn’t a nightmare and one that actually followed through on a great product and service.Reasons for Switching to OnPay
Professionalism was top notch and they care about improving their product and they care about their partners!- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Product is "meh", Customer Support is subpar.
Reviewed on 27/1/2021
On-boarding was great while in the actual software. A day later I received a support e-mail...
On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.
The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.
The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.
For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.
Pros
I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)
Cons
The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response.
At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.
Reasons for Switching to OnPay
Mostly cost. I didn't trial Gusto because of the cost. Wagepoint's on-boarding process was beyond ridiculous. After three weeks of jumping through hoop after hoop and tried OnPay and was up and running in an hour. Cost was also a factor after I did the math based on bi-weekly payroll.Response from OnPay
Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.
- Industry: Internet
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super easy and very modestly priced
Reviewed on 24/2/2022
I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble...
I'm primarily a web designer, who was thrust into the role of administrator as well. I have trouble with paperwork, and OnPay has been a lifesaver. It's extremely easy to set up and use, and once set up, most features are automatic. Reports are easy to create and review as well, great for end-of-the-year admin and taxes, and reminders keep me on track.
Pros
Ease of use, automation and reminders. I love the fact that they take care of payroll reporting and tax obligations. Entering new employees is a breeze, and so is running the payroll.
Cons
After several years of use, I honestly couldn't find anything wrong with this service.
- Industry: Recreational Facilities & Services
- Company size: 2-10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay works the way an online payroll system should
Reviewed on 24/5/2022
My overall experience has been excellent, and its consistently accurate and smooth functioning has...
My overall experience has been excellent, and its consistently accurate and smooth functioning has given me a very high level of confidence that I have no worries about payroll issues.
Pros
Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work.
Cons
Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices.
OnPay FAQs
Below are some frequently asked questions for OnPay.Q. What type of pricing plans does OnPay offer?
OnPay offers the following pricing plans:
- Starting from: US$36.00/month
- Pricing model: Subscription
- Free Trial: Available
First month free, then $36 + $4 per employee each month.
Q. Who are the typical users of OnPay?
OnPay has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay support mobile devices?
OnPay supports the following devices:
Q. What other apps does OnPay integrate with?
OnPay integrates with the following applications:
Autofy, Deputy, Humanity, QuickBooks Online Advanced, QuickBooks Time, Quickbooks Online, When I Work, Xero
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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