OnPay
Award-winning payroll and HR that move businesses forward
4.9 /5 (263 reviews) Write a Review!OnPay Overview
What is OnPay?
OnPay’s payroll and HR save business owners over 15 hours a month, and frees them up to focus on the bottom line. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve," according to Entrepreneur, and it was also PCMag’s Editors’ Choice.
• Run payroll in minutes
• Automate all the taxes
• Let employees do more themselves
• Simplify your HR processes
• And offer top-notch benefits in any state
It’s just $36 plus $4 per person each month for everything OnPay does — easily the best value among premium payroll providers. The monthly fee includes best-in-class integrations with QuickBooks, Xero, and top time-tracking software, as well as all quarterly and year-end tax filings, and time-saving HR tools. OnPay’s team will even help you get set up by adding prior wages and employee information for you. You can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.
OnPay Overview
Pricing
Pricing options
First month free, then $36 + $4 per employee each month.
OnPay Features
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OnPay Reviews
OnPay Reviews
Used For a Company of Contractors
Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.
Very Easy to Use and Very Reliable
Every time I have had to call OnPay I have had a great experience.
Going down hill fast
They used to be good. I have been them for 3-4 years
Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears
We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.
They are terrible.
Recommended
My overall experience is good. The cost and customer support team make it a no brainer.
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Great Payroll System
Pros
What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
Cons
I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
Used For a Company of Contractors
Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.
Pros
We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.
Cons
We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.
Very Easy to Use and Very Reliable
Every time I have had to call OnPay I have had a great experience.
Pros
I love using this payroll software. The price is very reasonable, running weekly payroll is simple. Finding reports that I need is super easy.
Cons
Sometimes the employee profiles are difficult to navigate in order to look up or update info. It's not something that is prohibitive to the use overall though.
Going down hill fast
They used to be good. I have been them for 3-4 years
Customer service knew what they are doing, there were not glitches, basically hassle free payroll. Starting September or October, we started having issues here and there. First features would get added ( and we start using them ) and then disappear. Taxes are not being filed on time or at all ( I have called them, talked to them on the phone about this multiple times ) . Integrations appear and disappear and i have to keep syncing things. Have to map quickbook chart of accounts again for every payroll item. It's been a NIGHTMARE. It's literally a nightmare. I am looking at other companies and now willing to pay more.
The function to upload payroll data comes and disappears right before the payroll and then it takes one day to add it and then again it disappears
We have a collection notice from our state because of these guys. Every time, i message them / email them, either they don't respond or when i talk to them on the phone they act like i am a dumb.
They are terrible.
Pros
Cheaper price than many but I would rather pay more for a job to get done well.
Cons
on collection notice from state dep of rev because of them
Non responsive Customer service ( someone will talk to you but don't get things done )
Customer service not knowledgeable ( gave me wrong information several times )
Glitch y integrations with other platforms ( you can only use WhenIWork )
Glitch y software in general
Features appearing and disappearing
Response from OnPay
Hi there! Thanks for your feedback, and I'm sorry to hear that you haven't had a better experience. Though tax mistakes are uncommon, when a tax notice does happen our Customer Experience team is here to help resolve everything. We'd be happy to look into the issues you mention and make sure everything runs smoothly. We have also expanded our integration offerings, which may be of interest. If you message us your company name or email, we'll reach out to help!
Recommended
My overall experience is good. The cost and customer support team make it a no brainer.
Pros
What I like most about the software is the ease ofnavigation. Being able toggle between areas is helpful to verifying information. But I feel that this companies best feature is their customer support department. Every time I have had to call, their representatives are always polite and can fix any of my problems.
Cons
I sometimes have issues with the pair time off or vacation algorithms. This is the feature that as given me more phone time w/ customer support.
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OnPay Pricing
OnPay Pricing
First month free, then $36 + $4 per employee each month.
First month free, then $36 + $4 per employee each month.
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OnPay Features
OnPay Features
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Additional information for OnPay
Additional information for OnPay
Key features of OnPay
- 1099 preparation
- 256bit SSL encryption & bank level security
- 401k tracking
- Advanced payroll features
- Annual reviews
- Automatic new hire reportings
- Basic HR management and free employment document templates
- Chat support from certified payroll professionals
- Commenting and notes in the each employees' document vault
- Compliance management
- Contractor management for 1099 workers
- Custom formatting
- Customizable reporting
- Data encryption
- Data visualization
- Document management
- Document storage
- Employee database
- Employee handbook templates
- Employee paystub access
- Employee record management
- Employee self onboarding
- Employee self service
- Free employee and prior wages migration for new clients
- Health insurance management, licensed in 50 states
- Multiple pay rates
- Overtime calculation
- Overtime tracking
- Payroll management
- Performance plans
- Policy management
- QuickBooks integration
- Retirement plan management
- SSL security
- Search functionality
- Self service portal
- Self-enrollment
- Sick leave tracking
- Summary reports
- Third party integration
- Time clock integration
- Unlimited pay runs
- Vacation tracking
- Workers compensation insurance
- Xero, Quickbooks, and top back office software integrations
Benefits
OnPay FAQs
OnPay FAQs
Below are some frequently asked questions for OnPay.
Q. What type of pricing plans does OnPay offer?
OnPay offers the following pricing plans:
Starting from: US$36.00/month
Pricing model: Subscription
Free Trial: Available
First month free, then $36 + $4 per employee each month.
Q. What are the main features of OnPay?
OnPay offers the following features:
- 1099 preparation
- 256bit SSL encryption & bank level security
- 401k tracking
- Advanced payroll features
- Annual reviews
- Automatic new hire reportings
- Basic HR management and free employment document templates
- Chat support from certified payroll professionals
- Commenting and notes in the each employees' document vault
- Compliance management
- Contractor management for 1099 workers
- Custom formatting
- Customizable reporting
- Data encryption
- Data visualization
- Document management
- Document storage
- Employee database
- Employee handbook templates
- Employee paystub access
- Employee record management
- Employee self onboarding
- Employee self service
- Free employee and prior wages migration for new clients
- Health insurance management, licensed in 50 states
- Multiple pay rates
- Overtime calculation
- Overtime tracking
- Payroll management
- Performance plans
- Policy management
- QuickBooks integration
- Retirement plan management
- SSL security
- Search functionality
- Self service portal
- Self-enrollment
- Sick leave tracking
- Summary reports
- Third party integration
- Time clock integration
- Unlimited pay runs
- Vacation tracking
- Workers compensation insurance
- Xero, Quickbooks, and top back office software integrations
Q. Who are the typical users of OnPay?
OnPay has the following typical customers:
Small Business, Non Profit, Freelancers, Mid Size Business
Q. What languages does OnPay support?
OnPay supports the following languages:
English, Spanish
Q. Does OnPay support mobile devices?
We do not have any information about what devices OnPay supports
Q. What other apps does OnPay integrate with?
OnPay integrates with the following applications:
Autofy, Deputy, Humanity, QuickBooks Online, QuickBooks Online Advanced, TSheets, When I Work, When I Work, Xero
Q. What level of support does OnPay offer?
OnPay offers the following support options:
Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials
Great tool that is affordable and easy to use!