About Paychex Flex

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.

Key benefits of Paychex Flex

  • Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
  • Automatic notifications serve to alert users to potential payroll issues.
  • Intuitive, user-friendly interface aims to make running payroll simple.
  • Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
  • Offers 24/7 tech support from experienced professionals.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Applicant Tracking
    Retirement Data
    Simple Payroll Processing
    Employee Snapshot
    View 5 more
    Paychex Flex video
    Paychex Flex screenshot: Applicant Tracking Paychex Flex screenshot: Retirement Data Paychex Flex screenshot: Simple Payroll Processing Paychex Flex screenshot: Employee Snapshot

    Features

    Total features of Paychex Flex: 57

    • 360 Degree Feedback
    • 401(k) Tracking
    • Accounting Integration
    • Alerts/Notifications
    • Applicant Tracking
    • Assessment Management
    • Attendance Tracking
    • Background Screening
    • Benefits Management
    • Biometric Recognition
    • Calendar Management
    • Candidate Profiles
    • Candidate Tracking
    • Check Printing
    • Compensation Management
    • Compliance Management
    • Compliance Tracking
    • Customisable Reports
    • Direct Deposit
    • Email Templates
    • Employee Database
    • Employee Onboarding
    • Employee Profiles
    • Employee Scheduling
    • FMLA Administration
    • General Ledger
    • HR Management
    • Internal HR
    • Interview Scheduling
    • Job Costing
    • Job Posting
    • Learning & Development
    • Leave Tracking
    • Mobile Access
    • Multi-State
    • Onboarding
    • Overtime Calculation
    • Payroll Management
    • Payroll Outsourcing
    • Payroll Reporting
    • Performance Management
    • Records Management
    • Recruitment Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Self Service Portal
    • Tax Compliance
    • Time & Attendance
    • Time Clock
    • Time Off Management
    • Time Tracking
    • Training Management
    • User Management
    • Vacation/Leave Tracking
    • W-2 Preparation
    • Wage Garnishment
    • Workflow Management

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    Reviews

    Overall rating

    4.1 /5
    (1,036)
    Value for Money
    3.9/5
    Features
    4/5
    Ease of Use
    4.1/5
    Customer Support
    3.9/5

    Already have Paychex Flex?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1,036
    James D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Better than the competition, and it's secure

    Reviewed on 14/1/2019

    This system was preferred before switching to ADP, however their cost at the time resulted in us...

    This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

    Pros

    I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

    Cons

    Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

    Eric S.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Everything we need and more

    Reviewed on 17/9/2019

    Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving...

    Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

    Pros

    I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

    Cons

    The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Easy to use and great to have access to!

    Reviewed on 4/3/2021

    Overall, I love using this software. It has been great and I recommend it to anyone looking to...

    Overall, I love using this software. It has been great and I recommend it to anyone looking to switch.

    Pros

    As a user of this software, it is wonderful. In my previous roles, I would always have to keep old pay stubs and inevitably lost them when I needed them (such as when applying for a mortgage, etc). Paychex Flex allows you to see all of your paychecks in one place, see deductions, tax documents, as well as other information like your employment anniversary. The app is wonderful as well. It's always nice to get a push notification to my phone reminding me it's payday!

    Cons

    There really isn't anything that I would change. I have really enjoyed using this software, and haven't heard of complaints from colleagues.

    Eva S.
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.

    Reviewed on 19/10/2016

    We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll...

    We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products.

    Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so.

    Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared.

    FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is.

    So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

    Pros

    Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

    Cons

    Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before.

    Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

    Rebecca S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing Customer Service & Affordable

    Reviewed on 5/1/2021

    Highly recommended company! Easy to work with and very affordable for a small business owner.

    Highly recommended company! Easy to work with and very affordable for a small business owner.

    Pros

    [SENSITIVE CONTENT HIDDEN] is an amazing sales representative who also manages my account. He is unbelievable in his response time and ease to work with. The payroll management is very affordable.

    Cons

    I had a few glitches with miscommunication with someone servicing my account but [SENSITIVE CONTENT HIDDEN] was there to instantly rectify the mistake.

    Showing 5 reviews of 1,036 Read all reviews

    Paychex Flex FAQs

    Below are some frequently asked questions for Paychex Flex.

    Paychex Flex offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact Paychex for detailed pricing.

    We do not have any information about Paychex Flex features

    Paychex Flex has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000

    Paychex Flex supports the following languages:

    English

    Paychex Flex supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Paychex Flex integrates with the following applications:

    Quickbooks Online, Sage Intacct, Xero

    Paychex Flex offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Paychex Flex.