Chaport

4.9 (62)
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Multi-channel live chat and chatbot software for business

About Chaport

Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, group chat capabilities, and more. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Besides, it provides web-, desktop, and mobile apps so that you can chat with customers from any device and location.

Users can integrate Chaport with 3,000+ apps using Zapier (no programming skills required) or API. Other features include customization, detailed visitor info with custom fields, visitor behavior, pre-chat form, file sending, typing insights, saved replies, multilingual chat widget, reports, and much more.


Key benefits of Chaport

  • Talk to your customers in real time via live chat, solve their problems quickly, and make more sales.
  • Let chatbots answer common questions, qualify leads, and collect feedback for you. Offer instant help 24/7, even when your team is offline.
  • Allow your customers to help themselves by adding a knowledge base to your website and activating an FAQ bot for automated article suggestions in the chat widget.
  • Let your customers contact you via live chat, Facebook, Telegram, or Viber. Respond directly from Chaport.
  • Get more conversations with your customers by sending them automatic chat invitations based on specified rules.
  • Request names, emails, phone numbers, and any other visitor information you require before starting a chat.
  • Connect Chaport with 3,000+ apps using Zapier or integrate it with any app using API.
  • Visitors automatically see the widget in their native language.
  • Transfer a chat to a colleague, join a group chat, or view others' chats in real time.
  • Track the number of served and missed chats, your operators’ working hours, and much more. View reports in Google Analytics.
  • Chaport is available for iOS, Android, Web, Windows, MacOS. Instant synchronization between all devices.

  • Images

    Chaport Software - Talk to website visitors in real-time and solve their problems quickly
    Chaport Software - Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends
    Chaport Software - Modify widget color, texts and operator photos
    Chaport Software - Receive messages from multiple channels
    Chaport Software - Let chatbots answer common questions, qualify leads, and collect feedback for you
    Chaport Software - Create a chatbot in minutes in Chaport's WYSIWYG chatbot builder
    Chaport Software - Create a public knowledge base for your customers
    Chaport Software - Use an FAQ bot to suggest relevant articles to your customers
    Chaport Software - Chaport is available for iOS, Android, Web, Windows, and MacOS
    View 10 more
    Chaport video
    Chaport Software - Talk to website visitors in real-time and solve their problems quickly
    Chaport Software - Chaport is designed as a modern messenger to make your communication with customers as easy and enjoyable as chatting with friends
    Chaport Software - Modify widget color, texts and operator photos
    Chaport Software - Receive messages from multiple channels
    Chaport Software - Let chatbots answer common questions, qualify leads, and collect feedback for you
    Chaport Software - Create a chatbot in minutes in Chaport's WYSIWYG chatbot builder
    Chaport Software - Create a public knowledge base for your customers
    Chaport Software - Use an FAQ bot to suggest relevant articles to your customers
    Chaport Software - Chaport is available for iOS, Android, Web, Windows, and MacOS

    Not sure about Chaport? Compare with a popular alternative

    Chaport

    4.9 (62)
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    Starting Price

    US$19.00
    month
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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

    4.9 (62)
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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4.9 /5
    (62)
    Value for Money
    4.8/5
    Features
    4.6/5
    Ease of Use
    4.9/5
    Customer Support
    4.9/5

    Already have Chaport?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 62
    Sergey
    Sergey
    Overall rating
    • Industry: Design
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Сovers all needs at the best price

    Reviewed on 17/8/2021

    Pros

    I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market

    Cons

    There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

    Nick
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best out there!

    Reviewed on 29/1/2024

    A game changer for our business. We now offer chat services to all our customers.

    A game changer for our business. We now offer chat services to all our customers.

    Pros

    Ease of use. flexibility, integrates with all the major platforms!

    Cons

    I don't think there is anything to be honest.

    Luis
    Overall rating
    • Industry: Education Management
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Simple live chat solution

    Reviewed on 20/9/2018

    Chaport is a simple live chat solution which has provided my business with a straightforward way to...

    Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

    Pros

    The best things about Chaport are:
    - Really easy set-up
    - Easy to use
    - Mobile app to chat with website visitors
    - Clean backend platform
    - Customisation of chat
    - Able to decide when/where to show chat
    - Improves visitor engagement
    - Customer support responds promptly

    Cons

    What I don't like about Chatport is:
    - Really limited options
    - Limited mobile app, not optimised for iPhone X
    - No option to include knowledgebase as other live chats do
    - Sometimes the conditional logic fails to work

    Response from Chaport

    Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

    Rachel
    Overall rating
    • Industry: Research
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to install and simple to use!

    Reviewed on 27/3/2024

    Brilliant so far, I'd especially recommend it to a solo operator like me. Works every bit as well...

    Brilliant so far, I'd especially recommend it to a solo operator like me. Works every bit as well as I'd hoped, and saved me a lot of time having to write the php/html.

    Pros

    Everything so far has been excellent :)

    Compared to a couple of other options I looked at, Chaport was far simpler to understand, install and customise. From creating an account, it took less than 10 minutes to be up and running. There can't be many other tools that are as easy to use!

    I'm also very impressed with the ability to tweak the appearance of the pop up, it fits in with my branding perfectly.

    Cons

    The only thing I would change, is the notification noise - I'd have it louder and longer.

    Igor
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple, yet awesome software you must have on your website!

    Reviewed on 6/9/2019

    What can I say more than that yesterday we installed the Chaport chat on our website and this...

    What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?

    Pros

    The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

    Cons

    None. Everything is as explained on the website.

    Alternatives Considered

    LiveChat and Podium

    Reasons for Switching to Chaport

    Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy.
    Showing 5 reviews of 62 Read all reviews

    Chaport FAQs

    Below are some frequently asked questions for Chaport.

    Chaport offers the following pricing plans:

    • Starting from: US$19.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free: Free forever with an unlimited number of chats. Pro: $19 (paid annually) or $25 (paid monthly). Unlimited: $75 (paid annually) or $99 (paid monthly).

    Chaport has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Chaport supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese

    Chaport supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Chaport integrates with the following applications:

    Ecwid, Google Analytics 360, HubSpot CRM, Joomla, Meta for Business, Slack, Telegram, Viber, WordPress, Zapier

    Chaport offers the following support options:

    Email/Help Desk, Knowledge Base, Chat

    Related categories

    See all software categories found for Chaport.