Fieldwork

Fieldwork

Cloud-based pest control software with native mobile apps

4.8/5 (17 reviews)

Fieldwork Overview

What is Fieldwork?

Fieldwork is a service and operations management solution designed specifically for pest control businesses. Deployed within the cloud and supported by free native mobile apps for iOS and Android, Fieldwork enables controllers, managers and pest control technicians to work remotely and still function offline. Syncing data back into the system once web connectivity is restored, users can schedule and view appointments with the ability to look at technicians' daily, weekly or monthly job agendas side-by-side. A centralized calendar allows new, one-time, or recurring appointments to be created with a single click, while a work pool feature makes unassigned jobs available for selection and Google Maps integration plots appointment locations geographically.

Fieldwork also incorporates a CRM for adding customer information such as contacts, service histories and billing details. Custom fields allow complex data requirements to be defined and captured, while customers spanning multiple locations can be accommodated for. Key core features also go on to include billing and invoicing with online payment processing, chemical tracking and trend reporting options backed by barcode scanning for traps or stations.

Fieldwork Overview

Pricing

Starting from
US$39.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)


Fieldwork Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Fieldwork screenshot: An integrated CRM allows for the management of customer data such as contact information, billing details, service histories and more
Fieldwork screenshot: An integrated CRM allows for the management of customer data such as contact information, billing details, service histories and more Fieldwork screenshot: Trend analysis reporting options within the portal visualize tracked activity trends to provide insights on a number of data areas Fieldwork screenshot: Companion apps for Android and iOS platforms assist technicians and operators working remotely with appointment scheduling, signature capture and more Fieldwork screenshot: Raise invoices, send billing reminders and enable clients to pay for services thanks to online payment processing support Fieldwork screenshot: The native Fieldwork Mobile app for iOS and Android includes the abilty to capture signatures digitally Fieldwork screenshot: The dashboard-based portal offers at-a-glance data visualizations, displayed via customizable widgets

Fieldwork Reviews

Fieldwork Reviews

Overall rating
4.8
/
5
Excellent
14

Very good
3

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.6
Ease of Use
4.8
Customer Support
5
100% recommended this app
Dauphin E.

Great service software

Fieldwork’s software is easy to use and intuitive. Scheduling is very visual which my customer service team loves. The technician app is fast, simple, stable, and it works offline. The reports are quick to run and easy to read. The support is amazing. Their team is responsive and great to work with. I’m loving working with Fieldwork.


Renee P.

Helped systematize our company

Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!


Dari P.

Great software

I have not had any frustration with the software in fact it has surprised me how well it works and runs!!!


Shula S.

Advanced Software Solution

Our hiring parties often have oversight committees to ensure standards are followed. With the client portal, they no longer need to send in reports to head office. They share the portal and head office can see detailed reports with pictures to show compliance.


Lori B.

Best customer service and ease of use

Scheduling and interfacing with mobile phones. Fixing this issue would be amazing


Dauphin E.
Industry: Consumer Services
Company size: 51-200 Employees

Great service software

Used Daily for 2+ years
Reviewed on 15/3/2019
Review Source: Capterra

Fieldwork’s software is easy to use and intuitive. Scheduling is very visual which my customer service team loves. The technician app is fast, simple, stable, and it works offline. The reports are quick to run and easy to read. The support is amazing. Their team is responsive and great to work with. I’m loving working with Fieldwork.

Pros

Intuitive. Easy to use. Consistent development.

Cons

Overall we are really happy with the software. I️ still Extract data and use excel for complex reporting

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Renee P.
Industry: Consumer Services
Company size: 2-10 Employees

Helped systematize our company

Used Daily for 1+ year
Reviewed on 30/5/2019
Review Source: Capterra

Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!

Pros

Fieldwork software has helped systematize and saved us hours of inputting data! For the initial setup you are able to import your customer data base from your old system. The app is user friendly that even our "low tech" technicians can use on their phone or tablet. The customer service is amazing!! I can talk over the phone or through their "Conversation" link that is right there on the screen. They get right back to you to help you in any way you need. They save us so much time if I can't figure it out on my own. Also, the software is price perfect for our growing company. You can't beat the investment in something that saves you time. Time can not be replaced!

Cons

With ever thing new, comes a learning process. It does takes time, as with anything, to learn all the bells & whistles of the software. We are learning as we go. But, once you learn it, you will find that the software is awesome and saves us time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dari P.
Industry: Environmental Services
Company size: Self Employed

Great software

Used Daily for 1+ year
Reviewed on 4/2/2020
Review Source: Capterra

I have not had any frustration with the software in fact it has surprised me how well it works and runs!!!

Pros

software and customer service (IT) are amazing they have helped me out with different challenges and they have thought of everything. The software saves me so many hours a week not having to do a bunch of admin work . Also my customers enjoy the software by having a customer portal and not having to be hold just to ask questions that they can find with their tip of there fingertips.

Cons

They are on a different time zone then me .
Their 5 pm is my 2pm . I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day . but the good thing I was able to get help the next morning at my 6 am .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shula S.
Industry: Real Estate
Company size: 2-10 Employees

Advanced Software Solution

Used Daily for 2+ years
Reviewed on 5/12/2019
Review Source: Capterra

Our hiring parties often have oversight committees to ensure standards are followed. With the client portal, they no longer need to send in reports to head office. They share the portal and head office can see detailed reports with pictures to show compliance.

Pros

Everything we think of or ask for is already available or they develop it in a very timely way. They take the time to trouble shoot issues we are having and find a lasting solution.

Cons

The switch over is very labor intensive but so worth it. It’s a software that you can grow with and stay with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lori B.
Industry: Consumer Goods
Company size: 2-10 Employees

Best customer service and ease of use

Used Daily for 6-12 months
Reviewed on 6/8/2019
Review Source: Capterra

Scheduling and interfacing with mobile phones. Fixing this issue would be amazing

Pros

I love that this software is like using Google Maps and that everything is easily updated and changeable.

Cons

not knowing where to find easy answers to what seem to be common questions. If there are sub categories under the help menu, it would be good to be able to see them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
9.6/10
Based on 17 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Fieldwork Pricing

Fieldwork Pricing

Starting from
US$39.00/month
Free Trial
Free
Subscription
Value for money

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Value for Money
4.9/5
Based on 17 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Fieldwork Features

Fieldwork Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customisable Reporting
Data Import/Export
Document Management
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Quote Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4.6/5
Based on 17 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Video Tutorials

Video Tutorials

Additional information for Fieldwork

Additional information for Fieldwork

Key features of Fieldwork

  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Automatic backup
  • Barcode scanning
  • CRM integration
  • Calendar management
  • Chemical tracking & reporting
  • Client portal
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer service history
  • Customizable templates
  • Data entry verification
  • Drag & drop interface
  • Email integration
  • Fleet management
  • Google maps
  • Mobile integration
  • Multi-location
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Quotes / estimates
  • Reporting
  • SSL encrypted network
  • SSL encryption
  • Scheduling
  • Secure data storage
  • Signature capture
  • Technician scheduling
  • Technician tracking
  • Text alerts
  • Trend analysis
  • User photos
  • Visual job costing
  • Widgets
  • Work order management
  • Work pool

Benefits

• Fieldwork is an online service management system supported by native apps for deployment within pest control businesses that wish to grow a customer base while adopting a paperless approach to operations.

• Schedule one-time or recurring appointments within the centralized Fieldwork calendar and view locations plotted on Google Maps, issuing automated appointment reminders and pre- printed tickets where required.

• Barcode scanning enables trap data to be captured without the need for proprietary handheld devices, tracking performance and evidence to run detailed trend analysis, visualized within portal reports.

• Fieldwork mobile apps for iOS and Android platforms allow for appointment viewing and scheduling, customer registration, work order creation, service history viewing, digital signature capture and more.

• The companion smartphone apps allow technicians to work remotely, supported by an offline mode that syncs data back into the system when online connectivity is restored.

Fieldwork FAQs

Fieldwork FAQs

Below are some frequently asked questions for Fieldwork.

Q. What type of pricing plans does Fieldwork offer?

Fieldwork offers the following pricing plans:

Starting from: US$39.00/month

Pricing model: Free, Subscription

Free Trial: Available

Pricing is based per technician with popular packages as follows: Solo = $39/1st Tech Startup = $59/1st Tech Business = $79/1st Tech Pro = $99 /1st Tech Additional Technicians: Solo = $19 Startup = $29 Business = $39 Pro = $49 (Office users and admin users are free, 14-day tree trial available)

Q. What are the main features of Fieldwork?

Fieldwork offers the following features:

  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Automatic backup
  • Barcode scanning
  • CRM integration
  • Calendar management
  • Chemical tracking & reporting
  • Client portal
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer service history
  • Customizable templates
  • Data entry verification
  • Drag & drop interface
  • Email integration
  • Fleet management
  • Google maps
  • Mobile integration
  • Multi-location
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Quotes / estimates
  • Reporting
  • SSL encrypted network
  • SSL encryption
  • Scheduling
  • Secure data storage
  • Signature capture
  • Technician scheduling
  • Technician tracking
  • Text alerts
  • Trend analysis
  • User photos
  • Visual job costing
  • Widgets
  • Work order management
  • Work pool

Q. Who are the typical users of Fieldwork?

Fieldwork has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Fieldwork support?

Fieldwork supports the following languages:

English

Q. What type of pricing plans does Fieldwork offer?

Fieldwork has the following pricing plans:

Free, Subscription

Q. Does Fieldwork support mobile devices?

Fieldwork supports the following devices:

Android, iPhone, iPad

Q. What other apps does Fieldwork integrate with?

Fieldwork integrates with the following applications:

Google Maps, PayPal, QuickBooks Online, Stripe

Q. What level of support does Fieldwork offer?

Fieldwork offers the following support options:

Online Support, Phone Support