Leapsome

Previously all feedback was given via Excel sheets, which made it really tricky to keep track of. People found it tedious to give feedback in this way, and it was also creating issues with transparency because everyone was conscious of how the data was being forwarded through HR. It felt strange that as a forward-thinking software company, we were using outdated methods for our internal processes. But we also found it difficult to standardise processes within our unique company structure. We found Leapsome easy to roll out incrementally, and were relieved by how enjoyable it was to use – people finally felt engaged with their HR processes. It’s halved the amount of time our HR team spend on these processes, and because there’s more ongoing communication between teams we all have a better idea of our roles and feel more engaged.

My biggest disappointment is with customer service. Once you're put on auto-renewal, it is not easy to stop that. We knew we were not going to renew but missed the renewal date by a couple of days only to be told "there is nothing that can be done". If I have a customer wanting to leave, I will refund them immediately. Better have them leave happy than force them to stay another year and be frustrated about it the entire year. Within the same week, I received 3 separate courtesy reminders about upcoming renewals from other software providers we use. Not from Leapsome. What a shame, especially since we all know how easy it is to process a credit card refund.

The idea is great but the product quality is so low. The flows are not optimised, UI is ugly, it seems that Leapsome itself doesn't use this app or these "improvements" are too low in their priorities list.

would not recommend.