Trip Master

Transit management software

4.5 /5 (93 reviews) Write a Review!

Trip Master Overview

What is Trip Master?

Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.

Trip Master’s automated scheduling engine, with customizable scheduling settings, helps users create realistic and accurate schedules automatically. To enhance on-time performance, Trip Master provides users with the tools to calculate and build schedules which minimize drive time, vehicle miles and fuel consumption. From a centralized reservations management screen, users can manage dispatch activity, view route maps, track vehicles, and make on-the-fly route changes.

To increase job efficiency, Trip Master supports automated vehicle locator technology, which offers a visual display showing users the current location, speed, and capacity of their entire fleet. Real-time dispatch updates allow users to manage last-minute schedule changes, while color-coding keeps users aware of their on-time performance. A detailed mapping engine gives users a visual display of rides and routes, showing turn-by-turn directions, with accurate real-time data reflecting new or closed roads and other critical information.

Trip Master also incorporates a detailed reporting and billing engine, IVR system, and trip broker integration with LogistiCare, MTM, Access2Care, and more. With the vehicle maintenance module, users can also create vehicle service requests, set mileage parameters, and add approved vendors for services.

Trip Master Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact CTS Software for detailed pricing information.


Trip Master Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Trip Master screenshot: The automated vehicle locator allows users to see their entire fleet’s current location
Trip Master screenshot: The automated vehicle locator allows users to see their entire fleet’s current location Trip Master screenshot: The flexible reservations system allows users to create same day or future reservations Trip Master screenshot: Trip Master’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical information Trip Master screenshot: All Trip Master reports, bills, and manifests are exportable in multiple formats Trip Master screenshot: Stay within ride capacity while meeting individual mobility needs Trip Master screenshot: Create realistic, accurate schedules with Trip Master's automated scheduling engine Trip Master screenshot: The ParaScope app for Trip Master connects the road with the office, helping drivers and dispatchers communicate safely and efficiently

Trip Master Reviews

Trip Master Reviews

Overall rating
4.5
/
5
Excellent
53

Very good
35

Average
4

Poor
1

Terrible
0

Value for Money
4.4
Features
4.3
Ease of Use
4.4
Customer Support
4.7
95% recommended this app
Monica W.

Awesome Support, Assistance, and Software!!

Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!


Larry S.

A must for public transportation

It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.


Jenny G.

It took about 10 days to figure out the things that pertained to what I do for my job.

It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.


Marie R.

CTS is the best.

It was easy to learn and use.


Caryn M.

Great software, easy to use

So far so good. I haven't had any issues at all.


Monica W.
Industry: Transportation/Trucking/Railroad
Company size: 13-50 Employees

Awesome Support, Assistance, and Software!!

Used Daily for 2+ years
Reviewed on 24/5/2019
Review Source: Capterra

Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!

Pros

Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

Cons

The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Larry S.
Industry: Government Administration
Company size: 51-200 Employees

A must for public transportation

Used Daily for 2+ years
Reviewed on 13/12/2019
Review Source: Capterra

It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.

Pros

The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.

Cons

Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jenny G.
Industry: Government Relations
Company size: 501-1,000 Employees

It took about 10 days to figure out the things that pertained to what I do for my job.

Used Daily for 1-5 months
Reviewed on 8/5/2018
Review Source: Capterra

It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.

Pros

I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

Cons

Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

Response from CTS Software

Jenny,

I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Marie R.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

CTS is the best.

Used Daily for 6-12 months
Reviewed on 17/5/2019
Review Source: Capterra

It was easy to learn and use.

Pros

The scheduling part. And how easy it is to learn and use.

Cons

The breakdowns business can’t run without it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Caryn M.
Industry: Facilities Services
Company size: 13-50 Employees

Great software, easy to use

Used Daily for 1-5 months
Reviewed on 17/5/2019
Review Source: Capterra

So far so good. I haven't had any issues at all.

Pros

Very easy to use, customer support staff always available

Cons

A bit more difficult to enter subscription trips than previous software I've used

Response from CTS Software

We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn.

We are very interested in discussing how we could improve the subscription trips entry for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 93 user ratings
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Trip Master Pricing

Trip Master Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact CTS Software for detailed pricing information.

Contact CTS Software for detailed pricing information.

Value for Money
4.4/5
Based on 93 user ratings
Compare value for money rating with alternatives
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Trip Master Features

Trip Master Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Data Import/Export
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Order Tracking
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimisation
Shipping Management
Status Tracking
Third Party Integration
Transportation Management
Features
4.3/5
Based on 93 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Trip Master

Additional information for Trip Master

Key features of Trip Master

  • Automated scheduling
  • Bill, report & manifest export
  • Bus mileage optimization
  • Color coding
  • Customizable notifications
  • Customizable reports
  • Customizable scheduling settings
  • Demand-response reservations
  • Detailed mapping engine
  • Drive time & mileage calculations
  • Driver data
  • Driver logs
  • Driver time optimization
  • Electronic manifests/trip sheets
  • Electronic signature capture
  • Electronic vehicle inspections
  • Finance reports
  • Fleet management
  • GPS
  • History tracking
  • IVR
  • Incident tracking
  • Integrated voice response system
  • Location tracking
  • Messaging
  • Mileage parameter setting
  • Mileage tracking
  • Mobility needs management
  • Multiple route support
  • On-the-fly changes to rides & routes
  • Online rider portal
  • Parascope app
  • Paratransit management
  • Pickup/drop off odometers & times
  • Planning reports
  • Planning tools
  • Real-time data
  • Real-time dispatch updates
  • Real-time simulation
  • Recurring reservations
  • Reporting & statistics
  • Reservation management
  • Ride capacity management
  • Ride requests
  • Rider ticketing
  • Route management
  • Route optimization
  • Routing
  • Task tracking
  • Time line tracking
  • Trip broker integration
  • Turn-by-turn directions
  • Vehicle maintenance
  • Visual display of vehicle attributes & driver behavior

Benefits

  • Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more.

  • An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows.

  • Users can manage ride requests and rider delegates through Trip Master’s online rider portal.

  • A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes.

  • Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information.

  • Trip Master FAQs

    Trip Master FAQs

    Below are some frequently asked questions for Trip Master.

    Q. What type of pricing plans does Trip Master offer?

    Trip Master offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact CTS Software for detailed pricing information.

    Q. What are the main features of Trip Master?

    Trip Master offers the following features:

    • Automated scheduling
    • Bill, report & manifest export
    • Bus mileage optimization
    • Color coding
    • Customizable notifications
    • Customizable reports
    • Customizable scheduling settings
    • Demand-response reservations
    • Detailed mapping engine
    • Drive time & mileage calculations
    • Driver data
    • Driver logs
    • Driver time optimization
    • Electronic manifests/trip sheets
    • Electronic signature capture
    • Electronic vehicle inspections
    • Finance reports
    • Fleet management
    • GPS
    • History tracking
    • IVR
    • Incident tracking
    • Integrated voice response system
    • Location tracking
    • Messaging
    • Mileage parameter setting
    • Mileage tracking
    • Mobility needs management
    • Multiple route support
    • On-the-fly changes to rides & routes
    • Online rider portal
    • Parascope app
    • Paratransit management
    • Pickup/drop off odometers & times
    • Planning reports
    • Planning tools
    • Real-time data
    • Real-time dispatch updates
    • Real-time simulation
    • Recurring reservations
    • Reporting & statistics
    • Reservation management
    • Ride capacity management
    • Ride requests
    • Rider ticketing
    • Route management
    • Route optimization
    • Routing
    • Task tracking
    • Time line tracking
    • Trip broker integration
    • Turn-by-turn directions
    • Vehicle maintenance
    • Visual display of vehicle attributes & driver behavior

    Q. Who are the typical users of Trip Master?

    Trip Master has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Trip Master support?

    Trip Master supports the following languages:

    English

    Q. What type of pricing plans does Trip Master offer?

    Trip Master has the following pricing plans:

    Subscription

    Q. Does Trip Master support mobile devices?

    Trip Master supports the following devices:

    Android

    Q. What other apps does Trip Master integrate with?

    Trip Master integrates with the following applications:

    Google Maps

    Q. What level of support does Trip Master offer?

    Trip Master offers the following support options:

    Phone Support, Online Support, FAQs