Splashtop Remote Support

Splashtop Remote Support

Remote support for MSPs, IT service providers & helpdesks

4.5/5 (44 reviews)

Splashtop Remote Support Overview

Splashtop Remote Support is a remote support solution for IT and support teams designed to allow users to provide clients with remote access and remotely support clients’ computers. The software is suitable for IT professionals, help desks, and managed service providers (MSPs), and allows users to access Windows servers and workstations, and Macs, through Google Chrome web browser, Windows, Mac, Android, and iOS devices, and Chromebooks.

Splashtop Remote Support offers support for audio and multi-monitor displays across real-time remote connections, with protection of remote sessions through TLS and 256-bit AES encryption. Admin and end user roles and permissions can be assigned and managed, and both users and computers can be organized into groups to simplify their management. Users can also control which remote functions are available to users, and whether computers display locked or blank screens during remote sessions.

With Splashtop Remote Support, users can transfer files between local and remote computers, and print files directly from remote computers through local printers. Remote wake functionality enables the powering up of remote devices as long as they support Wake-on-LAN, are connected via LAN cable, and another device is powered on in the same network. Built-in chat also allows the delivery of messages to the users of remote computers in real time.

Pricing

Starting from
US$25.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Middle-East and Africa, United States

Supported Languages

Chinese (Simplified), English, French, German, Portuguese, Spanish

Splashtop Remote Support Reviews

Overall rating
4.5/5
93% positive reviews
28
Excellent
13
Very good
1
Average
1
Poor
1
Terrible
Daniel S.

Finally, Remote Access with a Smile

Used Daily for 6-12 months
Reviewed on 1/8/2019
Review Source: Capterra

I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.

Pros

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Cons

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dave O.

Replaced LogMeIn Central and Integrates with Datto RMM

Used Daily for 6-12 months
Reviewed on 29/7/2019
Review Source: Capterra

Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we connect/disconnect

Pros

What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

Cons

When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Don B.

Excellent alternative for Logmein Central Users

Used Daily for 6-12 months
Reviewed on 29/7/2019
Review Source: Capterra

Lower our yearly cost for remote support - and add remote support for MAC users

Pros

Easy to use and easy to implement (install new remote clients was easy)

Cons

Not having an easier way to switch focus from remote desktop to my desktop when assisting someone with SOS remote agent.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Drew L.

Great Value for the money for a remoting solution

Used Daily for 2+ years
Reviewed on 9/8/2018
Review Source: Capterra

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Pros

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Cons

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Coy I.

Don’t Waste your money on Logmein, buy this!

Used Daily for 6-12 months
Reviewed on 6/8/2019
Review Source: Capterra

Excellent, Reasonable priced for a package, works like I need it, just don’t change your packages and we will happy.

Pros

Ability to purchase 25 users at a reasonable price so I can access clients without them having to purchase an expensive remote access software.

Cons

No complaints. I don’t know anything to mention here.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Splashtop Remote Support Pricing

Starting from
US$25.00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on the number of unattended (endpoint) computers per year.
Plus from $25/month for 25 computers
Premium: from $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.

Splashtop Remote Support Features

  • Chat
  • Instant Messaging

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Splashtop Remote Support

Key features of Splashtop Remote Support

  • 256-bit AES encryption
  • Annotation
  • Audio support
  • Audit trails
  • Chat
  • Computer & user grouping
  • Computer list search
  • Custom shortcuts
  • File transfer
  • Group permissions
  • Logging
  • Multi-monitor navigation
  • Permissions control
  • Remote access
  • Remote print
  • Remote reboot
  • Remote wake
  • Screen sharing
  • Two-step verification
  • Unattended access
  • User management

Benefits

  • Windows workstations and servers, and Macs, can be accessed from any Windows, Mac, Android, or iOS device, or using Google Chrome browser or a Chromebook.

  • Files from remote computers can be printed through local printers, without any need to transfer files, or print and then fax documents, and files can also be transferred remotely between devices.

  • During remote sessions, chat can be initiated with the user of the remote computer, allowing both users to send and receive messages in real time.

  • Remote wake functionality allows users to power up devices remotely as long as the target computer supports Wake-on-LAN, is connected via LAN cable, and another device on the same network is powered on.

  • Admin and end user roles and permissions can be managed, access to specific computers or groups can be controlled, and all connections, management activity, and file transfers are logged.

  • Splashtop Remote Support FAQs

    Below are some frequently asked questions for Splashtop Remote Support.

    Q. What type of pricing plans does Splashtop Remote Support offer?

    Splashtop Remote Support offers the following pricing plans:

    Starting from: US$25.00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on the number of unattended (endpoint) computers per year.
    Plus from $25/month for 25 computers
    Premium: from $40/month for 25 computers
    Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
    All packages billed annually
    Contact Splashtop for plans with over 5000 computers.

    Q. What are the main features of Splashtop Remote Support?

    Splashtop Remote Support offers the following features:

    • 256-bit AES encryption
    • Annotation
    • Audio support
    • Audit trails
    • Chat
    • Computer & user grouping
    • Computer list search
    • Custom shortcuts
    • File transfer
    • Group permissions
    • Logging
    • Multi-monitor navigation
    • Permissions control
    • Remote access
    • Remote print
    • Remote reboot
    • Remote wake
    • Screen sharing
    • Two-step verification
    • Unattended access
    • User management

    Q. Who are the typical users of Splashtop Remote Support?

    Splashtop Remote Support has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Splashtop Remote Support support?

    Splashtop Remote Support supports the following languages:

    Chinese (Simplified), English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does Splashtop Remote Support offer?

    Splashtop Remote Support has the following pricing plans:

    Subscription

    Q. Does Splashtop Remote Support support mobile devices?

    Splashtop Remote Support supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Splashtop Remote Support integrate with?

    Splashtop Remote Support integrates with the following applications:

    Autotask, Naverisk

    Q. What level of support does Splashtop Remote Support offer?

    Splashtop Remote Support offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials