Lucky Orange
About Lucky Orange
Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.
Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.
Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.
Pricing starting from:
US$39.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Lucky Orange
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, German, Italian, Spanish
Pricing starting from:
US$39.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Lucky Orange: 117
Alternatives
VWO Insights
VWO Testing
Hootsuite
FigPii
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Web Analytics Tool
Reviewed on 7/9/2022
Pros
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Cons
They recently launched a new version which I didn't like and I am still using the old one.
Response from Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The heatmapping and website analysis tool you need for your business
Reviewed on 30/1/2024
It has been quite good and was a good transition away from another provider we used to have that...
It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.
Pros
I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.
Cons
The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...
Response from Lucky Orange
Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts.
Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Better than nothing
Reviewed on 2/12/2024
You get what you pay for!! Just not happy with lack of notifications and general ease of use.
You get what you pay for!! Just not happy with lack of notifications and general ease of use.
Pros
Honestly it is just ok - I am not notified when people come to the website and just not fluid enough
Cons
NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service.
Response from Lucky Orange
We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email.
Best regards - Jordan from Lucky Orange
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Straight forward onboarding and easy to learn
Reviewed on 25/6/2024
Overall this has been such a great tool to track user frustrations we aren't able to locate in app....
Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.
Pros
I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.
Cons
I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.
Response from Lucky Orange
We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything.
Cheers - Emilia from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential Tool for Understanding and Optimizing User Behavior
Reviewed on 20/11/2024
My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has...
My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it.
Pros
What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.
Cons
What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools.
Response from Lucky Orange
We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need.
As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect.
Thanks again for your review, and I look forward to hearing from you soon!
Cheers - Justin from Lucky Orange
Lucky Orange FAQs
Below are some frequently asked questions for Lucky Orange.Q. What type of pricing plans does Lucky Orange offer?
Lucky Orange offers the following pricing plans:
- Starting from: US$39.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
All plans include unlimited team members. Free Plan: $0 per month | Build: $39 per month | Grow: $79 per month | Expand: $179 per month | Scale: $749 per month | Enterprise: Contact Lucky Orange | Get 20% off with an annual plan
Q. Who are the typical users of Lucky Orange?
Lucky Orange has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Lucky Orange support?
Lucky Orange supports the following languages:
English, French, German, Italian, Spanish
Q. Does Lucky Orange support mobile devices?
Lucky Orange supports the following devices:
Q. What other apps does Lucky Orange integrate with?
Lucky Orange integrates with the following applications:
BigCommerce, Google Analytics 360, Google Optimize, Google Optimize 360, HubSpot CRM, Shopify, Shopify Plus, WordPress
Q. What level of support does Lucky Orange offer?
Lucky Orange offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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