About Eurekos
Learning management systems are good for training employees but often fail to address the unique needs of training customers and partners.
Eurekos is a great example of a purpose-built LMS that engages customers throughout the entire learning journey from pre-sales to onboarding, and then everything after.
Customers benefit from a suite of tools just for external audiences. Eurekos has everything needed for rapid onboarding, advanced certification, eCommerce, unlimited branded portals, complex organizational structures, and integrated content development.
With Eurekos, it’s much easier to deliver product training that retains more customers and transforms partners into advocates.
Overview of Eurekos Features and Tools
• Learning Journeys give customers and partners a guided path to master your products.
• Advanced certification tools make it easy to manage complex certification programs.
• Branded portals give you the ability to deliver unique training environments to an unlimited number of customers, each with their own custom content catalogs, e-commerce, SSO, integrations, and even branding. This is unique to the industry and increases engagement at no additional cost to you.
• Native course authoring gives you the power to easily build interactive content that engages customers and partners.
• The smart onboarding engine accelerates product adoption and increases satisfaction.
• If you need on-premise hosting, Eurekos is one of the few that can do that and cloud hosting.
• Our powerful E-commerce solution is flexible enough to mix and match ecommerce models for various groups.
• Eurekos has native integrations with the world’s leading SaaS systems.
• 100+ languages make your LMS local to the entire global extended enterprise.
• And airtight security provides unbeatable peace of mind.
Key benefits of Eurekos
Here are some key Eurekos tools and features:
Learning Journeys
The key to successful customer training is making it easy for customers to follow a guided path to master your products. This includes before the sale, during onboarding, and everything that comes after: The entire learning journey. Eurekos’ Learning Journey tool is very flexible and will design any type of learning journey with eLearning, ILT, onsite training, video, documents, quizzes, certification, and anything you can imagine.
Advanced certification tools
When customers and partners get certified on a product, they move into super-user status and become bigger advocates of your product. Eurekos’ advanced certification includes everything companies need for a professional certification program and make it easy to manage complex certification programs.
Unlimited branded portals
Branded portals give you the ability to deliver unique training environments to an unlimited number of customers, each with their own custom content catalogs, e-commerce, SSO, integrations, and even branding. This is unique to the industry and increases engagement at no additional cost to you, no matter how many sub-portals or levels you have.
Smart onboarding
Customers who don’t master your product will eventually go away. The biggest lever you have that can reduce customer churn is a rapid onboarding experience that gets customers to actively use your products, fast. The Eurekos smart onboarding engine has advanced rules for assigning training and learning journeys in a more intricate set of combinations.
Tame complex organizational structures
Training customers, partners, and everyone in your extended enterprise can be extremely complicated. Eurekos gives you the tools you need to tame this complexity with unlimited hierarchy structures that include locations, roles, clients, and departments.
Integrated course authoring for interactive content creation. With this powerful, yet easy-to-use tool, you can empower anyone in your organization to create engaging, intuitive content directly within your Eurekos LMS. There are 40+ customizable, interactive learning tools for quick and easy course authoring. You’re able to create rich courses without ever leaving your LMS.
Powerful E-commerce solutions
Our E-commerce solution is flexible enough to mix and match ecommerce models for various groups. Set up your storefront for free or paid content. Use secure payment providers, manage multiple currencies, enable coupons, and offer manuals, and materials alongside your course catalog.
Eurekos plays nice with other platforms
Get the best of both worlds with seamless native integrations to the world’s leading SaaS platforms. Connect Eurekos to Salesforce, any type of SSO technology, Google and Microsoft software, Adobe Connect, Zoom, your customer portal, and other software with Open API.
Available on-premise hosting
If you need to self-host your LMS with complete control of your data and content, Eurekos is one of the few LMSs that offers on-premise hosting, in addition to our standard cloud hosting.
100+ languages for localized learning
Eurekos supports over 100 languages with a built-in translation interface that makes it easy to have localized navigation for any audience. You'll be able to customize everything from buttons, messages, and notifications to speak the native language of your customers, channel partners, and employees.
Airtight security. Unbeatable peace of mind.
Eurekos lives and breathes the highest levels of security with certifications in both ISO/IEC 27001 and 27701. This carries over to Eurekos software, givin
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Reviews
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- Industry: Think Tanks
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
Already great - this platform keeps getting better
Reviewed on 30/5/2018
Pros
For over a decade I have been an administrator of several platforms we have used for our 'community of practice' work, so I have tried a lot of different platforms before switching over to Eurekos. I noticed right away that our team could work with the Eurekos platform without much assistance or training from me. This was new! It meant less work for me, and more work done by the team. And the course creators were having fun doing the work. In the past I would have had to layout much of the content myself and use a lot of CSS to make everything look nice. This platform keeps things simple so the layouts pretty much take care of themselves and look decent out of the box. You don't have to be a web designer to create a decent looking page.
The course creation interface is both powerful and easy to use. Every kind of content is modular and can be dragged and dropped to any location in the layout. And there are various layout options to choose from. Creating an organized course structure is a snap, and it is flexible enough to easily alter as needed. Behind the scenes, the platform allows for granular user permissions control so important to our work.
In the span of a year many features have been improved and substantive new features added. Users can now enroll themselves into the platform and choose activities to participate in. That is a great time saver for user administrators like myself. I could go on....
Cons
Eurekos is very focussed on functionality, and they really come through on delivering it. The graphic design of the platform is of professional quality, but it is mostly fixed. Giving the platform a unique branded look is allowed within limits, but options are more limited than I as a web designer would prefer.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
Online Learning never looked this good!
Reviewed on 10/9/2021
We shortlisted & demo'd 4 x LMS providers as part of our research into improving our online...
We shortlisted & demo'd 4 x LMS providers as part of our research into improving our online learning capacity. Eurekos shone though in their level of interest and care towards our business and our learning goals. This put them in pole position to demonstrate how the products vast potential could be adopted to make sure our learning experience could improve year on year.
I'm also happy to report that the level of "pre-sale" attention we received continued all the way through the training & onboarding cycle, and continues still today as we try to develop & improve our offering.
Pros
The capability and flexibility seems almost endless. Our ability to wrap up & present learning options to individuals, teams or groups of our staff or customers is very powerful. There is also a very strong commitment to aesthetics and the way learning is presented via Eurekos...more so I would say than the U.S based systems we considered. The system does not take over your brand look or feel but it does more than any other LMS to ensure what is created always looks good....especially so on mobile devices.
Cons
We were a little disappointed to learn that the full Zoom integration is only fully functional with the large Corporate/Enterprise edition of Zoom (which we don't have). I think this is more a decision of Zoom than it is Eurekos though and we do know that other full integrations are available which would not require such a large video conferencing subscription.
Reasons for Switching to Eurekos
Best understanding of our project objectives, Willingness to show platform pre-sale (many other providers limit demo time to just 30 minutes - which for a 10k per annum + investment is insufficient) Capability of platform, level of personalisation and branding, clean strong aesthetic look.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It started out great and it keeps getting better :)
Reviewed on 12/9/2023
We have been using the Eurekos LMS for over 2 years now. Already from the beginning I had a great...
We have been using the Eurekos LMS for over 2 years now. Already from the beginning I had a great impression and a great feeling about the platform, because compared to other platforms we had been in contact with prior to implementation, Eurekos really stood out as a platform that was specifically designed with the best interest of the learner in mind and the know-how, of what this implies. This is reflected in all available features, which we are using across a wide ray of business use cases (external trainings that can be purchased individually, in-house trainings, face-to-face courses, eLearnings, webinars, blended courses etc…). As not only an admin, but also an instructional designer I was and am still very happy to be able to work with a tool that comprehends and combines the technical needs with the needs of the instructional design in order to makes online courses innovative and efficient learning environments. The team is amazing and always supportive in regard to any questions that might appear. It is truly a pleasure to have such a great cooperation partner.
Pros
One of the key strengths of the software is still its usability and flexibility as well as the extensive features and the constant improvement and updates. From the beginning the features were easy to use and adapt according to one’s business needs. From course administration to the integrated authoring tool, the LMS encompasses a lot of features that support with each individual use case we have. You don’t get lost in all the features 😉 but whatever you need, the platform always offers a solution …and in the rare cases it doesn’t, the Eurekos team always does 😊 Constant updates and innovative new features not only improved the existing features but also create possibilities for new use cases.
Cons
Like every LMS or technical product, it will never be able to cover 100% of all needs a business has. However, with the constant improvements and the possibility to customize certain features according to the company needs it comes pretty close.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good platform with great features
Reviewed on 14/9/2021
Pros
The possibility of creating H5P elements and specially designed certificates.
Cons
The evaluation options currently available on the successful completion of the course by participants.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Eurekos as LMS for an online training provider
Reviewed on 28/8/2023
We have a close relationship with Eurekos and their leadership, development team and support are...
We have a close relationship with Eurekos and their leadership, development team and support are very responsive. Eurekos is very professional and are very clear with what they provide, what they don't, and how much it would cost to implement an extra feature of our wanting.
Pros
•Focus on handling video well•No theoretical file size limitation•Using links to video CDN instead of uploading video files•Being flexible enough to implement functions we need•Support for H5P plugins•Staging environments where changes can be tested before launch•Open API integration with other software, CRM etc.•Possibility to use many languages in UI•Fixed release schedules
Cons
We still need more thorough statistics and reporting functionality.
Eurekos FAQs
Below are some frequently asked questions for Eurekos.Q. What type of pricing plans does Eurekos offer?
Eurekos offers the following pricing plans:
- Starting from: €350.00/month
- Pricing model: Subscription
- Free Trial: Available
Monthly license from 375 EUR, depending on the number of active users. One-time fee for platform integration and custom training plan. Contact Eurekos for detailed pricing information.
Q. Who are the typical users of Eurekos?
Eurekos has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Eurekos support?
Eurekos supports the following languages:
Arabic, Brazilian Portuguese, Bulgarian, Catalan, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
Q. Does Eurekos support mobile devices?
Eurekos supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Eurekos integrate with?
Eurekos integrates with the following applications:
Adobe Connect, Dropbox Business, Facebook Business Suite, GoTo Meeting, GoTo Training, Google Analytics 360, H5P, Meta for Business, Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft Teams, PayPal, SalesforceIQ, Stripe, Twitter/X, Vimeo, Vimeo Livestream, cybersource
Q. What level of support does Eurekos offer?
Eurekos offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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