Dimelo

Dimelo

Unified management tool for customer service conversations

5/5 (1 review)

Dimelo Overview

RingCentral Engage Digital best suited for companies with a minimum of 100 employees.
RingCentral Engage Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform. Engage Digital unified interface is designed to increase the agent’s response rate, streamline resources allocation and level the flow during peak periods as well as track customer conversation history, monitor channel activity, and more.

RingCentral Engage Digital allows users to create and define custom categories and criteria on which to filter and sort messages. Users can also set up routing rules which assign incoming messages automatically to the most qualified agents based on the their skills, languages, specialities, and more. All spam is automatically filtered and archived to ensure agents only focus on important messages. RingCentral Engage Digital helps users streamline customer service activity with features such as queue management, message prioritization, and desktop notifications. Users can set escalation rules which forward pending messages to other teams if an agent is unavailable.

RingCentral Engage Digital enables users to manage customers effectively with conversation history tracking and one-click customer record access. Single CRM integration allows users to aggregate customer interactions and sync ticket information and customer profiles with CRM systems such as Salesforce and Microsoft Dynamics. RingCentral Engage Digital helps users respond to customer inquiries by grouping all customer messages into one conversation. Automatic responses and a reply assistant enable users to answer messages quickly and efficiently. Users can also set up a knowledge base to help agents respond more accurately to inquiries.

RingCentral Engage Digital incorporates tools which help users supervise agent activity. Supervisors can set up validation rules for responses and track agent activity, in addition to monitoring agent screens in real time. This enables users to guide agents or follow along with live conversations. Supervisors can also manually assign messages to different agents in order to manage the incoming message queue. Users can monitor their activity on digital channels as well as measure the quality of their responses via a customer satisfaction questionnaire.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Canada, Europe, Germany, Japan, Middle-East and Africa, United Kingdom

Supported Languages

Dutch, English, French, German, Spanish

Dimelo Reviews

Overall rating
5/5
100% positive reviews
1
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Zara A.

Rating only

Used Monthly for 1-5 months
Reviewed on 11/1/2019
Review Source: GetApp

Rating breakdown

Ease of Use

Likelihood to recommend

3.0/10

Dimelo Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Contact RingCentral Engage Digital for detailed pricing information.

Dimelo Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customisable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

  • Monitoring
  • Ticket Management

Additional information for Dimelo

Key features of Dimelo

  • 360 degree customer view
  • API
  • Activity dashboard
  • Activity tracking
  • Anti-spam filter
  • Archiving
  • Attachment sharing
  • Authentication forms
  • Automated routing
  • Automatic responses
  • Behavioral targeting
  • Categorization
  • Communication management
  • Content management
  • Custom chat windows
  • Custom invitations & CTAs
  • Custom reports
  • Customer contact management
  • Customer conversation history tracking
  • Customer engagement center
  • Customer inquiry processing
  • Customer management
  • Customer record management
  • Customizable categories
  • Customized filtering
  • Data export
  • Data storage management
  • Data synchronization
  • Desktop notifications
  • Email management
  • Email tagging
  • Employee management
  • Escalation rules management
  • Gamification
  • Inbox management
  • Live chat
  • Message centralization & grouping
  • Message filter
  • Message forwarding
  • Mobile integration
  • Multi-channel communication
  • Multimedia content sharing
  • Multiple concurrent session management
  • Offline access
  • Online community
  • Performance reports
  • Personalized fields
  • Prioritizing
  • Push notifications
  • Queue management
  • Ratings & reviews
  • Real-time agent activity monitoring
  • Real-time customer information synchronization
  • Real-time screen viewing
  • Reply assistant
  • Reporting & analytics
  • Request routing
  • Resource allocation
  • Resource management
  • Responsive chat window
  • Rich text editor
  • Routing rules
  • SEO management
  • Salesforce & Microsoft Dynamics integrations
  • Self-learning algorithm
  • Service level agreement (SLA) management
  • Single conversation ticket
  • Single sign on (SSO) integration
  • Social media integration
  • Social media metrics
  • Social network management
  • Software development kit
  • Spell checker
  • Support ticket management
  • Team management
  • Traceability
  • Validation rules for responses
  • Video content
  • Workflow management

Benefits

  • Offers a single, unified platform from which users can manage customer inquiries on all social media, web, chat and mobile channels.

  • RingCentral Engage Digital is an omni-digital solution, allowing any digital channel with open APIs to be integrated, including messaging, chat, social apps, email, forum channels etc.

  • CRM integration allows users to aggregate customer interactions and sync ticket information and customer profiles with CRM systems including Salesforce and Microsoft Dynamics.

  • Users can set up their routing rules so that agents receive inquiries automatically based on their particular skills, languages or specialities.

  • Desktop notifications ensure users never miss a message and respond quickly to incoming inquiries.

  • Dimelo FAQs

    Below are some frequently asked questions for Dimelo.

    Q. What type of pricing plans does Dimelo offer?

    Dimelo offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact RingCentral Engage Digital for detailed pricing information.

    Q. What are the main features of Dimelo?

    Dimelo offers the following features:

    • 360 degree customer view
    • API
    • Activity dashboard
    • Activity tracking
    • Anti-spam filter
    • Archiving
    • Attachment sharing
    • Authentication forms
    • Automated routing
    • Automatic responses
    • Behavioral targeting
    • Categorization
    • Communication management
    • Content management
    • Custom chat windows
    • Custom invitations & CTAs
    • Custom reports
    • Customer contact management
    • Customer conversation history tracking
    • Customer engagement center
    • Customer inquiry processing
    • Customer management
    • Customer record management
    • Customizable categories
    • Customized filtering
    • Data export
    • Data storage management
    • Data synchronization
    • Desktop notifications
    • Email management
    • Email tagging
    • Employee management
    • Escalation rules management
    • Gamification
    • Inbox management
    • Live chat
    • Message centralization & grouping
    • Message filter
    • Message forwarding
    • Mobile integration
    • Multi-channel communication
    • Multimedia content sharing
    • Multiple concurrent session management
    • Offline access
    • Online community
    • Performance reports
    • Personalized fields
    • Prioritizing
    • Push notifications
    • Queue management
    • Ratings & reviews
    • Real-time agent activity monitoring
    • Real-time customer information synchronization
    • Real-time screen viewing
    • Reply assistant
    • Reporting & analytics
    • Request routing
    • Resource allocation
    • Resource management
    • Responsive chat window
    • Rich text editor
    • Routing rules
    • SEO management
    • Salesforce & Microsoft Dynamics integrations
    • Self-learning algorithm
    • Service level agreement (SLA) management
    • Single conversation ticket
    • Single sign on (SSO) integration
    • Social media integration
    • Social media metrics
    • Social network management
    • Software development kit
    • Spell checker
    • Support ticket management
    • Team management
    • Traceability
    • Validation rules for responses
    • Video content
    • Workflow management

    Q. Who are the typical users of Dimelo?

    Dimelo has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Dimelo support?

    Dimelo supports the following languages:

    Dutch, English, French, German, Spanish

    Q. What type of pricing plans does Dimelo offer?

    Dimelo has the following pricing plans:

    Subscription

    Q. Does Dimelo support mobile devices?

    We do not have any information about what devices Dimelo supports

    Q. What other apps does Dimelo integrate with?

    Dimelo integrates with the following applications:

    Bazaarvoice, Cisco WebEx, Google Analytics, KiSSFLOW, Microsoft Dynamics CRM, Microsoft Dynamics NAV, Oracle CRM On Demand, Twitter, Twitter Archiving, Wordpress

    Q. What level of support does Dimelo offer?

    Dimelo offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials