Retently

Net Promoter Score & customer feedback collection

4.9 /5 (18 reviews) Write a Review!

Retently Overview

What is Retently?

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.

The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey. Customers can then give the business a score based on how likely they are to recommend the company to a friend, and provide additional feedback, and a total Net Promoter Score will be calculated based on the survey responses. Surveys can be distributed via email, or triggered within the business app or website, and multiple channels can be utilized for increased response rates. Retently also facilitates the triggering of surveys based on specific, predefined actions such as a visitor leaving the web page or the finalization of a sale.

Customers can be split into segments in order to target surveys at specific user groups and gain insight into different demographic results. Surveys can be customized both visually and in terms of content, with the ability to add company branding and colors, and personalize the question and text content depending on the target audience. Retently integrates with a large range of third party applications including CRM, email, and marketing platforms in order to create custom workflows, sync contacts, manage feedback, and more.

Retently Overview

Pricing

Starting from
US$15.00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $15/month when billed monthly or $126 annually for 100 monthly surveys, 1 NPS campaign, and 1 team member

Growth: $35/month when billed monthly or $294 annually for 1,000 monthly surveys, 3 NPS campaign, and 3 team members

Advanced: $100/month when billed monthly or $840 annually for 2,500 monthly surveys, 8 NPS campaign, and 8 team members

Premium: custom pricing available for 10,000 monthly surveys, 20+ NPS campaign, and 20+ team members. Contact Retently for more information.


Retently Features

Devices
Business size
S M L
Markets
Australia, Canada, United States
Supported Languages
English

Screenshots

Retently screenshot: Setup and manage multiple NPS campaigns
Retently screenshot: Setup and manage multiple NPS campaigns Retently screenshot: Manage customers with a built-in customer database, and send surveys to specific clients Retently screenshot: The dashboard displays the businesses overall Net Promoter Score Retently screenshot: Conversations can be setup with visitors who leave negative responses in order to gather further feedback Retently screenshot: Integrate with over 260 apps natively or through Zapier

Retently Reviews

Retently Reviews

Overall rating
4.9
/
5
Excellent
17

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4.8
Features
4.8
Ease of Use
4.9
Customer Support
4.8
100% recommended this app
Mark D.

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Ease of use, beautiful and intuitive interface, cost effective.


John W.

Great Product

Hi!
I'd like to share a quick overview of my experience with Retently.

Recommendations to others

Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up

What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.


George M.

Does what it promises

We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.


Maurice S.

Retently is the perfect NPS software solution for us

We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.


Abbe W.

Superb Customer Service and product

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.


Mark D.
Industry: Food & Beverages
Company size: 13-50 Employees

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Used Daily for 1-5 months
Reviewed on 18/4/2018
Review Source: Capterra

Ease of use, beautiful and intuitive interface, cost effective.

Pros

I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Cons

None!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John W.
Industry: Banking
Company size: 10,001+ Employees

Great Product

Used Monthly for 6-12 months
Reviewed on 9/3/2017
Review Source: Capterra

Hi!
I'd like to share a quick overview of my experience with Retently.

Recommendations to others

Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up

What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Pros

Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Cons

Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

George M.
Industry: E-Learning
Company size: 51-200 Employees

Does what it promises

Used Weekly for 6-12 months
Reviewed on 6/1/2019
Review Source: Capterra

We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Pros

Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Cons

Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options.

As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Maurice S.
Industry: Staffing & Recruiting
Company size: 51-200 Employees

Retently is the perfect NPS software solution for us

Used Monthly for 6-12 months
Reviewed on 14/4/2020
Review Source: Capterra

We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Pros

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

Cons

So far nothing, everything works smooth and nicely

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Abbe W.
Industry: Management Consulting
Company size: 2-10 Employees

Superb Customer Service and product

Used Monthly for 6-12 months
Reviewed on 30/1/2020
Review Source: Capterra

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Pros

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations!

The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Cons

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.8/10
Based on 18 user ratings
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Retently Pricing

Retently Pricing

Starting from
US$15.00/month
Free Trial
Subscription
Value for money

Basic: $15/month when billed monthly or $126 annually for 100 monthly surveys, 1 NPS campaign, and 1 team member

Growth: $35/month when billed monthly or $294 annually for 1,000 monthly surveys, 3 NPS campaign, and 3 team members

Advanced: $100/month when billed monthly or $840 annually for 2,500 monthly surveys, 8 NPS campaign, and 8 team members

Premium: custom pricing available for 10,000 monthly surveys, 20+ NPS campaign, and 20+ team members. Contact Retently for more information.

Basic: $15/month when billed monthly or $126 annually for 100 monthly surveys, 1 NPS campaign, and 1 team member

Growth: $35/month when billed monthly or $294 annually for 1,000 monthly surveys, 3 NPS campaign, and 3 team members

Advanced: $100/month when billed monthly or $840 annually for 2,500 monthly surveys, 8 NPS campaign, and 8 team members

Premium: custom pricing available for 10,000 monthly surveys, 20+ NPS campaign, and 20+ team members. Contact Retently for more information.

Value for Money
4.8/5
Based on 18 user ratings
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Retently Features

Retently Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.8/5
Based on 18 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Retently

Additional information for Retently

Key features of Retently

  • API
  • Analytics
  • Automatic notifications
  • CRM integration
  • Campaign management
  • Chat
  • Collaboration tools
  • Custom fields
  • Custom forms
  • Customer database
  • Customer experience management
  • Customer segmentation
  • Customizable branding
  • Customizable templates
  • Data import/export
  • Email distribution
  • Email integration
  • Event triggered actions
  • Feedback collection
  • Feedback management
  • Multi-language
  • Notifications
  • Real time notifications
  • Surveys & feedback
  • Third party integration
  • Visitor targeting
  • Visual analytics

Benefits

  • Segment customers into defined demographic groups in order to target them with personalized and targeted surveys and campaigns, and visualize the results in advanced reports.

  • Customize surveys fully and choose from a range of pre-built survey templates. Businesses can add their own colors and branding, and customize the text to target specific users.

  • Distribute surveys across multiple channels including email, in-app, and online on the business website. Set up surveys to be triggered on multiple platforms in order to optimize the amount of responses.

  • Integrate with over 260 third party applications such as HubSpot, Salesforce, MailChimp, Constant Contact, Gmail, Slack, Campaign Monitor, and many more, and create custom integrations using the Retently API.

  • Create transactional NPS campaigns meaning surveys will be triggered when a customer carries out a specific, predefined action such as leaving the web page.

  • Retently FAQs

    Retently FAQs

    Below are some frequently asked questions for Retently.

    Q. What type of pricing plans does Retently offer?

    Retently offers the following pricing plans:

    Starting from: US$15.00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $15/month when billed monthly or $126 annually for 100 monthly surveys, 1 NPS campaign, and 1 team member Growth: $35/month when billed monthly or $294 annually for 1,000 monthly surveys, 3 NPS campaign, and 3 team members Advanced: $100/month when billed monthly or $840 annually for 2,500 monthly surveys, 8 NPS campaign, and 8 team members Premium: custom pricing available for 10,000 monthly surveys, 20+ NPS campaign, and 20+ team members. Contact Retently for more information.

    Q. What are the main features of Retently?

    Retently offers the following features:

    • API
    • Analytics
    • Automatic notifications
    • CRM integration
    • Campaign management
    • Chat
    • Collaboration tools
    • Custom fields
    • Custom forms
    • Customer database
    • Customer experience management
    • Customer segmentation
    • Customizable branding
    • Customizable templates
    • Data import/export
    • Email distribution
    • Email integration
    • Event triggered actions
    • Feedback collection
    • Feedback management
    • Multi-language
    • Notifications
    • Real time notifications
    • Surveys & feedback
    • Third party integration
    • Visitor targeting
    • Visual analytics

    Q. Who are the typical users of Retently?

    Retently has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Retently support?

    Retently supports the following languages:

    English

    Q. What type of pricing plans does Retently offer?

    Retently has the following pricing plans:

    Subscription

    Q. Does Retently support mobile devices?

    We do not have any information about what devices Retently supports

    Q. What other apps does Retently integrate with?

    Retently integrates with the following applications:

    ActiveCampaign, Expensify, Marketo, Natero, Paymo, Redbooth, Runrun.it, SolarWinds Service Desk, Wordpress, Xero

    Q. What level of support does Retently offer?

    Retently offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs