Customerly

4.5 (70)
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AI-first customer service: Automate, engage, and retain cust

About Customerly

Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.

Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.

Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.


Key benefits of Customerly

Advanced AI Automation: Automates entire conversations by switching between AI Assistant and Mission Mode.

Customizable Workflows: Easily tailor workflows to match your unique support needs and business rules.

Intent Recognition: Understands customer intent to resolve issues faster and escalate intelligently.

Customer Success Tools: NPS & CSAT surveys to gather feedback and improve customer satisfaction.

Email Marketing Automation: Engage and retain customers with personalized email campaigns.

Scalable Solution: Built for SaaS companies to handle high-volume customer interactions efficiently.

Seamless Human Integration: Automatically escalates complex cases to human agents when needed.


Images

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Not sure about Customerly? Compare with a popular alternative

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Starting Price

US$29.00
month
₹1,799.00
month

Pricing Options

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Features

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.5 /5
(70)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.3/5

Already have Customerly?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 70
Riccardo
Riccardo
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

How Customerly turbocharges our Automotive Startup

Reviewed on 18/3/2024

Pros

One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.

Cons

The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.

Marco
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hands-down the best customer support app

Reviewed on 29/11/2023

Pros

It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.

Cons

I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool

April D
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

clean cut easy to maneuver

Reviewed on 13/1/2025

i liked it simply because i can customize and have many options in doing so. it was easy to set up...

i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy

Pros

customer support, has free version, smooth layout easy to use.

Cons

constantly lags, lacks many features, even for free many things missing offered by other companies.

Federico
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Got sick to plans and prices changes

Reviewed on 26/11/2020

We were coming from an enterprise solution (Intercom) so already knew the value of real-time...

We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

Pros

Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

Cons

We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

Response from Customerly

Hi Federico,
Thank you for your time.

We were expecting this since you threatened us to get a better price on your Customerly account.

During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it.

We believe our plans are still competitive against our competitors.

When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade.

We proposed the related Enterprise plan to manage his grown list of 6,2K contacts.

This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use.

We tried to explain this but he just didn't want to listen and preferred to threatening us with this review.

Fortunately, we have thousands of customers that love and respect what we do every day.

Jeremiah
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good for everyday use.

Reviewed on 29/12/2024

Overall experience has been satisfactory.

Overall experience has been satisfactory.

Pros

The live chat functions very well and the UI is easy to get used to.

Cons

Nothing Major to note as no cons are actively present during my usage.

Response from Customerly

Thank you for your kind review. We are glad you like our new UI

Showing 5 reviews of 70 Read all reviews

Customerly FAQs

Below are some frequently asked questions for Customerly.

Customerly offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo

Customerly has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Customerly supports the following languages:

English, French, German, Italian, Spanish

Customerly supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Customerly integrates with the following applications:

LeadsBridge, WordPress, Zapier

Customerly offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Related categories

See all software categories found for Customerly.