Customerly

4.6 (66)
Write a Review!
Create an astonishing customer service experience seamlessly

About Customerly

Customerly is a customer lifecycle solution for client-facing businesses to manage their relationships with customers, provide support, gather feedback, and automate processes such as email marketing and request routing. The all-in-one tool provides modules for live chat, customer intelligence, surveys, marketing, CRM, and more, and all modules are fully integrated to provide streamlined customer management workflows.

In order to help businesses manage the entire customer lifecycle, whilst creating and nurturing relationships with customers, Customerly offers tools for processing service requests, gathering feedback, analyzing customer behavior, and more. The live chat feature allows businesses to create and install a custom live chat widget on their website in order to acquire new leads and manage tickets. When a customer sends a message within the chat widget, their request is automatically routed to the relevant team member in the Customerly backend, based on message content and customer data. The Customerly chat feature also facilitates two-way video conversations, photo attachments, and screen sharing, to assist with case resolution.

Businesses can segment customers within Customerly in order to deliver targeted marketing campaigns, or send automated messages or surveys. Audiences can be segmented based on rules and conditions such as how long they have been a customer, the last time they completed an action, expiring licenses, and more. Email campaigns can be created within Customerly with tools for building email templates and designing custom newsletters, and campaigns can be analyzed in regards to open and click rates. Funnels can be created to automate the delivery of marketing content and surveys based on conditional logic.


Key benefits of Customerly

  • Embed a live chat widget into the company website in order to capture leads and provide customers with an outlet to make requests and complaints, or provide feedback.

  • Manage tickets within the Customerly backend with the ability to see all assigned tickets, view a customers profile, access their contact history, and resolve cases.

  • Enhance the chat experience with two-way video streaming, photo attachments, and real-time user data, such as when they were last active and whether they’re a paid user or not.

  • Plan and manage email marketing campaigns within Customerly. Utilize the pre-built email and newsletter templates or create them from scratch using the WYSIWYG editor. Analyze campaign performance with data on click-throughs and bounces.

  • Analyze customer satisfaction with the tools to create and deploy surveys to customers. Surveys can include custom question types and can be sent out via email to selected customers.

  • Images

    Customerly Software - Live Chat software
    Customerly Software - 2
    Customerly Software - 3
    Customerly Software - 4
    Customerly Software - 5
    View 6 more
    Customerly video
    Customerly Software - Live Chat software
    Customerly Software - 2
    Customerly Software - 3
    Customerly Software - 4
    Customerly Software - 5

    Not sure about Customerly? Compare with a popular alternative

    Customerly

    4.6 (66)
    VS.
    Highly reviewed

    Starting Price

    US$29.00
    month
    US$15.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    120
    64

    Integrations

    3
    17

    Ease of Use

    4.5 (66)
    4.2 (111)

    Value for Money

    4.4 (66)
    4.0 (111)

    Customer Service

    4.3 (66)
    3.9 (111)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Freshchat

    4.1
    #1 Alternative to Customerly
    Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and...

    Automizy

    4.1
    #2 Alternative to Customerly
    Create, execute and measure your email campaigns with ease and experience thrust. We help small and medium sized...

    HelpCrunch

    4.8
    #3 Alternative to Customerly
    All your customer communication - in one place. Close more deals in real time and provide faster customer support.

    tawk.to

    4.6
    #4 Alternative to Customerly
    tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers...

    Reviews

    Overall rating

    4.6 /5
    (66)
    Value for Money
    4.4/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support
    4.3/5

    Already have Customerly?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 66
    Laurentiu
    Laurentiu
    Overall rating
    • Industry: Computer Software
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Customerly does a lot of things well

    Reviewed on 27/3/2023

    After switching from Intercom—because it became unbearably expensive— we've tried two or three...

    After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.

    Pros

    The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.

    Cons

    There are no significant issues, only a few features missing that we used in previous software.

    Response from Customerly

    Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!

    Sergios
    Sergios
    Overall rating
    • Industry: E-Learning
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing perfect experience!

    Reviewed on 28/3/2023

    Customerly is helping us to improve our support and also increase our clients engagement satisfactio...

    Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.

    Pros

    The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!

    Cons

    Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.

    Alternatives Considered

    LiveChat, Twake and Intercom

    Reasons for Choosing Customerly

    Intercom is too expensive and was over complicated to be used for us.

    Switched From

    Intercom

    Reasons for Switching to Customerly

    It had all the features for support and client engagement!

    Response from Customerly

    Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Main Language

    Reviewed on 9/4/2024

    Happy to be using it! Comes with many great features and is easy to set up. We're currently using...

    Happy to be using it! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated!

    Pros

    Many great features and is easy to set up.

    Federico
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Got sick to plans and prices changes

    Reviewed on 26/11/2020

    We were coming from an enterprise solution (Intercom) so already knew the value of real-time...

    We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.

    Pros

    Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.

    Cons

    We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

    Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs

    Response from Customerly

    Hi Federico,
    Thank you for your time.

    We were expecting this since you threatened us to get a better price on your Customerly account.

    During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it.

    We believe our plans are still competitive against our competitors.

    When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade.

    We proposed the related Enterprise plan to manage his grown list of 6,2K contacts.

    This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use.

    We tried to explain this but he just didn't want to listen and preferred to threatening us with this review.

    Fortunately, we have thousands of customers that love and respect what we do every day.

    Pankaj
    Overall rating
    • Industry: Building Materials
    • Company size: 5,001–10,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Brilliant customer management

    Reviewed on 21/5/2024

    Pros

    I like Customerly for it is very user friendly and our customers like it too

    Cons

    Very rarely do we get any errors while using it.

    Showing 5 reviews of 66 Read all reviews

    Customerly FAQs

    Below are some frequently asked questions for Customerly.

    Customerly offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo

    Customerly has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Customerly supports the following languages:

    English, French, German, Italian, Spanish

    Customerly supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Customerly integrates with the following applications:

    LeadsBridge, WordPress, Zapier

    Customerly offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

    Related categories

    See all software categories found for Customerly.