Customerly

About Customerly
Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.
Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.
Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.
Key benefits of Customerly
Advanced AI Automation: Automates entire conversations by switching between AI Assistant and Mission Mode.
Customizable Workflows: Easily tailor workflows to match your unique support needs and business rules.
Intent Recognition: Understands customer intent to resolve issues faster and escalate intelligently.
Customer Success Tools: NPS & CSAT surveys to gather feedback and improve customer satisfaction.
Email Marketing Automation: Engage and retain customers with personalized email campaigns.
Scalable Solution: Built for SaaS companies to handle high-volume customer interactions efficiently.
Seamless Human Integration: Automatically escalates complex cases to human agents when needed.
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Reviews
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- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
How Customerly turbocharges our Automotive Startup
Reviewed on 18/3/2024
Pros
One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.
Cons
The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hands-down the best customer support app
Reviewed on 29/11/2023
Pros
It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.
Cons
I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
clean cut easy to maneuver
Reviewed on 13/1/2025
i liked it simply because i can customize and have many options in doing so. it was easy to set up...
i liked it simply because i can customize and have many options in doing so. it was easy to set up with a great interface design i will say if you have a problem their support is there will work with you for solution and ensure everyone is happy
Pros
customer support, has free version, smooth layout easy to use.
Cons
constantly lags, lacks many features, even for free many things missing offered by other companies.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Got sick to plans and prices changes
Reviewed on 26/11/2020
We were coming from an enterprise solution (Intercom) so already knew the value of real-time...
We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pros
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Cons
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.
Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Response from Customerly
Hi Federico,
Thank you for your time.
We were expecting this since you threatened us to get a better price on your Customerly account.
During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it.
We believe our plans are still competitive against our competitors.
When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade.
We proposed the related Enterprise plan to manage his grown list of 6,2K contacts.
This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use.
We tried to explain this but he just didn't want to listen and preferred to threatening us with this review.
Fortunately, we have thousands of customers that love and respect what we do every day.
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good for everyday use.
Reviewed on 29/12/2024
Overall experience has been satisfactory.
Overall experience has been satisfactory.
Pros
The live chat functions very well and the UI is easy to get used to.
Cons
Nothing Major to note as no cons are actively present during my usage.
Response from Customerly
Thank you for your kind review. We are glad you like our new UI
Customerly FAQs
Below are some frequently asked questions for Customerly.Q. What type of pricing plans does Customerly offer?
Customerly offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo
Q. Who are the typical users of Customerly?
Customerly has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Customerly support?
Customerly supports the following languages:
English, French, German, Italian, Spanish
Q. Does Customerly support mobile devices?
Customerly supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Customerly integrate with?
Customerly integrates with the following applications:
LeadsBridge, WordPress, Zapier
Q. What level of support does Customerly offer?
Customerly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
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