Thryv

4.2 (495)
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All-in-one management software built for small business

About Thryv

Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.

Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.

Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.

Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.


Key benefits of Thryv

  • Contact and Customer Management: Manage your contact and customer database. Segment and filter data with custom tags to fit your business. Gain insights into every individual with automatic internet cross-referencing. Thryv searches the web and consolidates data from social profiles and online databases, linking it to your records.

  • Appointment Booking: Help clients book appointments, group classes, and events 24/7 with Thryv's online booking tool that integrates wth your website, business listings, and a custom online client portal. Then sync your team's calendars so you have visibility into your business's workload and team's time.

  • Social Media: Connect Thryv to top social media sites like Facebook, Twitter, LinkedIn, Google+ and Instagram. Schedule social media posts at once, or in advance, and push content out straight from Thryv. Access Thryv’s library of pre-written posts to gain inspiration and save time.

  • Online Payment Processing: Process credit card payments within Thryv both online, or on the spot in person. Thryv integrates with PayPal's Braintree to offer the most competitive rates in the market. Businesses can also send professional, electronic quotes, estimates, invoices and receipts, to help get paid on time, every time.

  • Online Presence: Businesses can load and lock consistent information across the top business listings sites online including Google, Facebook and more, to improve search engine optimization and get found easily. Thryv also handles online reputation management so business owners can view and manage online ratings and reviews, responding to feedback in real time.

  • Images

    Thryv Software - The dashboard provides users with an overview of finances, calendar events clients, campaigns, and more
    Thryv Software - Businesses can boost their online presence by deploying listings across the web
    Thryv Software - Clients can be managed within the in-built CRM
    Thryv Software - Users can manage invoices and bookings and track the amount of overdue or open payments
    Thryv Software - Appointments can be scheduled within Thryv and automatically added to the calendar
    View 6 more
    Thryv video
    Thryv Software - The dashboard provides users with an overview of finances, calendar events clients, campaigns, and more
    Thryv Software - Businesses can boost their online presence by deploying listings across the web
    Thryv Software - Clients can be managed within the in-built CRM
    Thryv Software - Users can manage invoices and bookings and track the amount of overdue or open payments
    Thryv Software - Appointments can be scheduled within Thryv and automatically added to the calendar

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    Reviews

    Overall rating

    4.2 /5
    (495)
    Value for Money
    4.0/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support
    4.3/5

    Already have Thryv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 495
    Shon
    Shon
    Overall rating
    • Industry: Financial Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A Little Piece of Work Heaven

    Reviewed on 23/10/2020

    Pros

    I love the ease of the transfers of my client spreadsheet over to Thryv, the ease of campaigns being sent out to clients, the ease of social media sites being connected to my thryv software, making marketing very simple.

    Cons

    I least like their is not a financial option that prints reports for financial statements.

    Alternatives Considered

    Wix

    Response from Thryv

    Hi Shon, we are excited to hear that Thryv has been easy to use to help you run your business.

    Good news! We have now introduced Thryv Pay https://www.thryv.com/features/thryvpay/, which has affordable credit card processing fees, allows you to schedule payments, and has ACH processing. It also allows you to track your transactions, and we are currently working on being able to export your reports.

    In your Thryv Dashboard on the lower right hand, you can request the suggestion, and it will sign you up for updates and when you will be able to print out your reports. If you have any other questions, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

    John
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Thryv is the superior online small business management platform.

    Reviewed on 5/3/2021

    Again, the customer service and tech support is top notch, and blows all the competition away. As...

    Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

    Pros

    Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

    Cons

    There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

    Alternatives Considered

    Doodle, Calendly and Schedulicity

    Reasons for Switching to Thryv

    The unparalleled business solutions all in one package and integrated, and the customer support.

    Response from Thryv

    Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe

    https://www.facebook.com/groups/highthryvers

    Chelsea
    Overall rating
    • Industry: Arts & Crafts
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Expensive, glitchy and no help

    Reviewed on 6/6/2023

    - The cost is astronomical - they don’t mention that you don’t get all of the “extras” like...

    - The cost is astronomical - they don’t mention that you don’t get all of the “extras” like Thryvpay when you signup. - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be fully onboarded and they refused to refund it)Customer Service - their onboarding specialists are only available during business hours EST - their onboarding specialists didn’t know how to use the program. They only showed me things I could’ve figured out on my own and when there was an issue, they said they’d “look in it and get back to me” which they never did. - Upon cancelling I was told that that it was a six month term and they would not refund me for the $400 and month I wasted trying to get the software to work and the most they could do was not charge my card again.Don’t bother looking at Thryv as an option. It’s expensive and useless!

    Pros

    This was supposed to be a solution to having 10 different apps instead it malfunctioned and glitched.

    Cons

    -The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) - their onboarding specialists are only available during business hours EST

    Response from Thryv

    Hi Chelsea, we are sorry to hear about your experience with Thryv. If you would like to send an email to [email protected] with your account and any other details, I can send this to our team for further assistance. - Gabe

    Curtis
    Overall rating
    • Industry: Design
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Thryving

    Reviewed on 15/1/2020

    I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all...

    I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.

    Pros

    Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

    Cons

    Very little. Importing client list. Setting up correct Address for email confirmation response.

    Alternatives Considered

    StyleSeat

    Reasons for Choosing Thryv

    Unexpected rate changes, little costumer service. Not the best value for what you’re looking for.

    Switched From

    Booker

    Reasons for Switching to Thryv

    Great personal customer service and value. Easy navigation. Overall solid product. Thank you, I can now keep Thyrving!

    Response from Thryv

    Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor

    Gina
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    RWFE Thryver

    Reviewed on 6/5/2022

    My overall experience with Thryv has been great we just got a new account rep and he is wonderful...

    My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.

    Pros

    The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

    Cons

    It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

    Alternatives Considered

    AllSeated

    Reasons for Switching to Thryv

    Brendan Quinn and I met and he gave me a walk-through the software and he made it very easy to understand.

    Response from Thryv

    Hi Gina, thank you for your review! We are excited that your experience with Thryv has been going great. Excited to see that communicating has become easier. Also, your suggestion is a great idea, I will send this to our team for them to look into! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

    Showing 5 reviews of 495 Read all reviews

    Thryv FAQs

    Below are some frequently asked questions for Thryv.

    Thryv offers the following pricing plans:

    • Starting from: A$0.00
    • Pricing model: Free Version
    • Free Trial: Available

    Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs. It offers three different packages for: 2 Users, 5 Users or 10 Users. Each package offers tools for reaching customers, generate reviews, staying organised and online payments. Add-ons are also offered.

    Thryv has the following typical customers:

    Self Employed, 2–10, 11–50

    Thryv supports the following languages:

    English, Spanish

    Thryv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Thryv integrates with the following applications:

    AWeber, Acuity Scheduling, Better Proposals, BombBomb, Chatfuel, ClickFunnels, Constant Contact, ConvertKit, Dropbox Business, Dropbox Sign, Emburse Abacus, Evernote Teams, FullContact, Gmail, GoCanvas, GoTo Webinar, Google Calendar, Google Contacts, Google Docs, Google Forms, Highrise, HubSpot CRM, Instagram, Invoice Ninja, Join.Me, Jotform, Keap, Limo Anywhere, LinkedIn for Business, LiveChat, Mailchimp, Mailgun, Meta for Business, Microsoft 365, Microsoft Excel, PayPal, Pipedrive, QuickBooks Online, QuickBooks eCommerce, RightSignature, SalesRabbit, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Shopify, SignRequest, Slack, Square Point of Sale, Stripe, Thinkific, Trello, Twilio, Twitter/X, WordPress, Zapier, Zoho Books

    Thryv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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