About SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Pricing starting from:

€45.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SuperOffice CRM

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Austria, Switzerland, Germany, Denmark, United Kingdom, Ireland, Netherlands, Norway, Sweden

    Supported Languages

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    Pricing starting from:

    €45.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

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    Features

    Total features of SuperOffice CRM: 89

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Auto-Responders
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Centre Management
    • Call Routing
    • Campaign Management
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact Management
    • Customer Database
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customisable Forms
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Document Management
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Templates
    • Event Triggered Actions
    • Forecasting
    • Help Desk Management
    • Inbox Management
    • Incident Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Lead Capture
    • Lead Generation
    • Lead Management
    • Lead Qualification
    • Live Chat
    • Marketing Automation
    • Mobile Access
    • Multi-Channel Communication
    • Multiple User Accounts
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Pipeline Management
    • Prioritisation
    • Projections
    • Prospecting Tools
    • Queue Management
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Rules-Based Workflow
    • SMS Messaging
    • Sales Forecasting
    • Sales Pipeline Management
    • Sales Reports
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Single Sign On
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Task Management
    • Template Management
    • Territory Management
    • Third Party Integrations
    • Workflow Management

    Alternatives

    HubSpot CRM

    4.5
    #1 Alternative to SuperOffice CRM
    Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

    Salesforce Sales Cloud

    4.4
    #2 Alternative to SuperOffice CRM
    Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

    SugarCRM

    3.8
    #3 Alternative to SuperOffice CRM
    SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting,...

    Dynamics 365

    4.3
    #4 Alternative to SuperOffice CRM
    Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is...

    Reviews

    Overall rating

    4.2 /5
    (125)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.2/5
    Customer Support
    4.2/5

    Already have SuperOffice CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 125
    Matt
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    You can almost say it 'runs the company'!

    Reviewed on 27/4/2020

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing)...

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

    Pros

    I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

    Cons

    The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

    Alternatives Considered

    Dynamics 365, Salesforce Sales Cloud and HubSpot CRM

    Reasons for Choosing SuperOffice CRM

    Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

    Reasons for Switching to SuperOffice CRM

    Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.
    Lukas
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Not good - many necessary features not available

    Reviewed on 5/10/2021

    The overall experience for me is that I would never choose SuperOffice again but rather the...

    The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

    Pros

    The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

    Cons

    Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process).
    A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

    Alternatives Considered

    HubSpot CRM

    Reasons for Switching to SuperOffice CRM

    Because of the price and promises were made that this product can fulfill our needs (which it did not)
    Eva
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stellar CRM

    Reviewed on 8/4/2020

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact...

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

    Pros

    It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

    Cons

    Perhaps the marketing module should be included in the base package.

    Alternatives Considered

    Salesforce Sales Cloud

    Reasons for Switching to SuperOffice CRM

    Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.
    Marcel
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It really is the most user friendly CRM that you can imagine.

    Reviewed on 16/7/2018

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal...

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

    Pros

    User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
    Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
    I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

    Cons

    Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

    Verified Reviewer
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Save time and increase overview

    Reviewed on 16/11/2018

    Good product, easy to use.

    Good product, easy to use.

    Pros

    Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

    Cons

    Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
    Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

    Showing 5 reviews of 125 Read all reviews

    SuperOffice CRM FAQs

    Below are some frequently asked questions for SuperOffice CRM.

    SuperOffice CRM offers the following pricing plans:

    • Starting from: €45.00/month View Pricing Plans
    • Pricing model: Subscription
    • Free Trial: Not Available

    SuperOffice CRM has the following typical customers:

    11-50, 51-200, 201-500, 501-1,000

    SuperOffice CRM supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    SuperOffice CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SuperOffice CRM integrates with the following applications:

    24SevenOffice, Clear Books, Dynamics 365, Dynamics 365 Business Central, Fortnox, Gmail, Google Workspace, LinkedIn for Business, Microsoft 365, Microsoft Dynamics AX, Vainu, Visma, Zapier, e-conomic

    SuperOffice CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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