About SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Key benefits of SuperOffice CRM

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • Devices

    Business size

    S M L

    Markets

    Germany, United Kingdom

    Supported Languages

    Chinese, Czech, Danish, Dutch, English and 10 others, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    Images

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    SuperOffice CRM video
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    Features

    Total features of SuperOffice CRM: 72

    • API
    • Access Controls/Permissions
    • Activity Management
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Applications Management
    • Appointment Management
    • Appointment Scheduling
    • Availability Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management
    • Chat/Messaging
    • Client Portal
    • Collaboration Tools
    • Compliance Management
    • Contact Database
    • Contact Management
    • Content Management
    • Customer Database
    • Customer Segmentation
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Document Management
    • Document Storage
    • ERP
    • Email Management
    • Email Marketing
    • Email Templates
    • Filtering
    • Forecasting
    • Forms Management
    • Help Desk Management
    • Inbox Management
    • Incident Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Lead Management
    • Lead Qualification
    • Live Chat
    • Marketing Automation
    • Microsoft Outlook Integration
    • Mobile Access
    • Newsletter Management
    • Performance Metrics
    • Prioritisation
    • Project Management
    • Project Planning
    • Projections
    • Prospecting Tools
    • Queue Management
    • Quotes/Estimates
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Pipeline Management
    • Scheduled / Automated Reports
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Social Media Integration
    • Support Ticket Management
    • Surveys & Feedback
    • Task Management
    • Template Management
    • Territory Management
    • To-Do List
    • Web Forms
    • Workflow Management

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    Reviews

    Overall rating

    4.2 /5
    (123)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.2/5
    Customer Support
    4.2/5

    Already have SuperOffice CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 123
    Marcel S.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It really is the most user friendly CRM that you can imagine.

    Reviewed on 16/7/2018

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal...

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

    Pros

    User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
    Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
    I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

    Cons

    Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

    Matt C.
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    You can almost say it 'runs the company'!

    Reviewed on 27/4/2020

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing)...

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

    Pros

    I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

    Cons

    The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

    Maria H.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Super Office My Experience

    Reviewed on 8/4/2019

    Pros

    I like the layout, it is easy to read from the screen, and you get a good overview.
    The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

    Cons

    It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

    Paolo P.
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    CRM for different business realities

    Reviewed on 11/2/2021

    On average, the experience we had with Superoffice is positive. it allowed colleagues to work more...

    On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

    Pros

    Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
    It is the first CRM that allowed us to integrate the data of our management program.

    Cons

    In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

    Eva Y.
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stellar CRM

    Reviewed on 8/4/2020

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact...

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

    Pros

    It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

    Cons

    Perhaps the marketing module should be included in the base package.

    Showing 5 reviews of 123 Read all reviews

    SuperOffice CRM FAQs

    Below are some frequently asked questions for SuperOffice CRM.

    SuperOffice CRM offers the following pricing plans:

    • Starting from: €45.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard CRM: €45/user/month, billed annually. Marketing: €56/user/month, billed annually. Sales: €56/user/month, billed annually. Service: €56/user/month, billed annually. Complete CRM: €66/user/month, billed annually.

    We do not have any information about SuperOffice CRM features

    SuperOffice CRM has the following typical customers:

    11-50, 51-200, 201-500, 501-1,000

    SuperOffice CRM supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    SuperOffice CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SuperOffice CRM integrates with the following applications:

    24SevenOffice, Clear Books, Dynamics 365, Dynamics 365 Business Central, Gmail, Google Workspace, LinkedIn for Business, Microsoft 365, Vainu, Zapier, e-conomic

    SuperOffice CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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