SuperOffice CRM

About SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Pricing starting from:

€45.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SuperOffice CRM

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Austria, Denmark, Germany, Ireland, Netherlands and 4 others

    Supported Languages

    Chinese, Czech, Danish, Dutch, English and 10 others

    Pricing starting from:

    €45.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    SuperOffice CRM Software - CRM Suite
    SuperOffice CRM Software - Sales Platform
    SuperOffice CRM Software - Customer Service Platform
    SuperOffice CRM Software - Marketing Platform
    SuperOffice CRM Software - App Store & Integrations
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    SuperOffice CRM video
    SuperOffice CRM Software - CRM Suite
    SuperOffice CRM Software - Sales Platform
    SuperOffice CRM Software - Customer Service Platform
    SuperOffice CRM Software - Marketing Platform
    SuperOffice CRM Software - App Store & Integrations

    Features

    Total features of SuperOffice CRM: 81

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Auto-Responders
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Centre Management
    • Call Routing
    • Campaign Management
    • Collaboration Tools
    • Contact Database
    • Contact Management
    • Customer Database
    • Customer History
    • Customer Segmentation
    • Customisable Forms
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Document Management
    • Document Storage
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Templates
    • Event Triggered Actions
    • Forecasting
    • Help Desk Management
    • Inbox Management
    • Incident Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Base Management
    • Lead Capture
    • Lead Generation
    • Lead Management
    • Lead Qualification
    • Live Chat
    • Marketing Automation
    • Mobile Access
    • Multi-Channel Communication
    • Multiple User Accounts
    • Opportunity Management
    • Performance Metrics
    • Pipeline Management
    • Prioritisation
    • Prospecting Tools
    • Queue Management
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Messaging
    • Sales Forecasting
    • Sales Pipeline Management
    • Sales Reports
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Single Sign On
    • Social Media Integration
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Task Management
    • Territory Management
    • Third Party Integrations
    • Workflow Management

    Alternatives

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    Membrain

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    Reviews

    Overall rating

    4.2 /5
    (130)
    Value for Money
    4.1/5
    Features
    4.0/5
    Ease of Use
    4.1/5
    Customer Support
    4.2/5

    Already have SuperOffice CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 130
    Verified Reviewer
    Overall rating
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Using it for decades now and still using it every day. That means something.

    Reviewed on 20/6/2018

    Knowledge of customers, documents ordened, GDPR compliant

    Knowledge of customers, documents ordened, GDPR compliant

    Pros

    Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

    Cons

    There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

    Andy
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The CRM for SME business

    Reviewed on 3/6/2020

    Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the...

    Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.

    The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

    Pros

    The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.

    Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

    Cons

    Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

    Trine
    Overall rating
    • Industry: Management Consulting
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    .

    Reviewed on 18/12/2019

    Pros

    Statistics and easy to follow e-mail conversations

    Cons

    Slow system and too many "clicks" to get into different boxes and get information

    Johnny
    Overall rating
    • Industry: Oil & Energy
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great Tool to increase your sales and make your life easier

    Reviewed on 7/4/2019

    Superofficehelp us to keep track on ongoing projects and also make it easy to send out new...

    Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

    Pros

    The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
    In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

    Cons

    Thy way to sava end find documents can be approved

    Talitha
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

    Reviewed on 12/6/2018

    Pros

    The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

    Cons

    We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

    Showing 5 reviews of 130 Read all reviews

    SuperOffice CRM FAQs

    Below are some frequently asked questions for SuperOffice CRM.

    SuperOffice CRM offers the following pricing plans:

    • Starting from: €45.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    SuperOffice CRM has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000

    SuperOffice CRM supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    SuperOffice CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SuperOffice CRM integrates with the following applications:

    24SevenOffice, Clear Books, Dynamics 365, Dynamics 365 Business Central, Fortnox, Gmail, Google Workspace, LinkedIn for Business, Microsoft 365, Microsoft Dynamics AX, Vainu, Visma, Zapier, e-conomic

    SuperOffice CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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