
About JumpCloud Directory Platform
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.
Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
Pricing starting from:
US$2.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of JumpCloud Directory Platform
Devices
Business size
Markets
Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United States and 4 others
Supported Languages
English
Pricing starting from:
US$2.00/month
- Free Version
- Free Trial
- Subscription
Images






Features
Total features of JumpCloud Directory Platform: 48
Alternatives
Okta

Microsoft Azure

OneLogin

Jamf Pro

Reviews
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- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great LDAP solutions for small businesses
Reviewed on 7/10/2019
Small businesses that need to become more operational mature in handling their staff and managing...
Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.
Pros
The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.
Cons
No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.
Reasons for Switching to JumpCloud Directory Platform
Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Look out Microsoft AD...
Reviewed on 2/11/2021
I was hired into my organization to bring on a directory platform and consolidate our IT practices...
I was hired into my organization to bring on a directory platform and consolidate our IT practices among users and computers. I came from a microsoft active directory shop, but my new company was not interested in AD. That was a seemingly tall task, until I found JumpCloud. I thoroughly enjoy coming into work and using jumpcloud to build the next era of our IT practices and procedures. We are primarily focused on SSO at the moment, and that is proving to be very simple to configure. I am looking forward to getting devices managed with JC in the next coming months using their pre-defined policies, as well as their command runner feature and powershell module. JumpCloud will soon be a serious competitor to Microsoft's admin suite, and I am very happy to be on board.
Pros
SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.
Cons
1) No nested user groups! I feel this is essential for identity and access governance.
2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS.
3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022.
4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well.
5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.
Reasons for Choosing JumpCloud Directory Platform
The criteria for my search was an IDP for SSO. Device management was a nice-to-have, down-the-road goal, and Microsoft AD was off the table. After finding JumpCloud it was a breeze to convince my higher-ups that Device Management could and should be a top priority along with identity and SSO. We were using Jamf for Macs, and had no central management for Windows devices. With jumpcloud those are all in one place.Switched From
Jamf ProReasons for Switching to JumpCloud Directory Platform
Simple: Identity, access, device management all in one platform. Okta - only Identity. If you want to manage devices you need to integrate another platform. We wanted one tool. Jamf - No Windows support, no identity or access management. Google Workspace - No laptop support. Workspace One - Not an actual identity provider, device management was not as simple as JumpCloud. Kaseya - Clunky, heavily dependent on computers being tied to a domain, which we don't have.- Industry: Design
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Works well until it doesn't, then it'll take a long time to get right.
Reviewed on 2/11/2021
Pros
Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).
Cons
Mac installer is a bit temperamental. Console on mobile is not responsive.
Clears saved payment details without warning.
Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.
Reasons for Switching to JumpCloud Directory Platform
Fulfilled the MDM and SSO requirements of the business- Industry: Facilities Services
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
JumpCloud enables remote Workforce
Reviewed on 21/12/2021
The problem that I'm solving is inherent in how we built our business. We have offices around the...
The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.
Pros
I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.
Cons
Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.
Alternatives Considered
OktaReasons for Switching to JumpCloud Directory Platform
Ease of onboarding, price, support experience, feature and delivery road-map.
- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A management platform with incredible features – and some downfalls
Reviewed on 2/11/2021
JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For...
JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.
Pros
The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.
Cons
There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.
Reasons for Switching to JumpCloud Directory Platform
The local computer account management is incredible. Nobody else makes a product that has the same ease of use and functionality.JumpCloud Directory Platform FAQs
Below are some frequently asked questions for JumpCloud Directory Platform.Q. What type of pricing plans does JumpCloud Directory Platform offer?
JumpCloud Directory Platform offers the following pricing plans:
- Starting from: US$2.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Entry level: $2/user For complete pricing please visit: https://jumpcloud.com/pricing
Q. Who are the typical users of JumpCloud Directory Platform?
JumpCloud Directory Platform has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does JumpCloud Directory Platform support?
JumpCloud Directory Platform supports the following languages:
English
Q. Does JumpCloud Directory Platform support mobile devices?
JumpCloud Directory Platform supports the following devices:
Q. What other apps does JumpCloud Directory Platform integrate with?
JumpCloud Directory Platform integrates with the following applications:
Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch
Q. What level of support does JumpCloud Directory Platform offer?
JumpCloud Directory Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for JumpCloud Directory Platform.
- Mobile Device Management
- Unified Endpoint Management (UEM) Software
- Managed Service Providers (MSP)
- Compliance
- Cloud Management
- Encryption
- Single Sign On
- Server Management
- Identity Management
- Computer Security
- Password Management
- IT Management
- Policy Management
- Cybersecurity
- IT Service
- Authentication