About JumpCloud Directory Platform
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.
Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to JumpCloud Directory Platform
Key benefits of JumpCloud Directory Platform
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to JumpCloud Directory Platform
Images
Features
Total features of JumpCloud Directory Platform: 46
- API
- Access Certification
- Access Control
- Access Controls/Permissions
- Access Management
- Activity Dashboard
- Activity Tracking
- Application Access Control
- Application Management
- Application Security
- Asset Lifecycle Management
- Audit Management
- Authentication
- Automated Scheduling
- Compliance Management
- Compliance Tracking
- Credential Management
- Dashboard
- Encryption
- Endpoint Management
- File Management
- HIPAA Compliant
- ISO Compliance
- IT Asset Management
- Issue Auditing
- Log Management
- Maintenance Scheduling
- Multi-Factor Authentication
- Password Management
- Policy Creation
- Policy Management
- Privileged Account Management
- Remote Access Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Sarbanes-Oxley Compliance
- Scheduling
- Self Service Portal
- Self-Service Access Request
- Single Sign On
- Third Party Integrations
- User Activity Monitoring
- User Management
- User Provisioning
- Virtual Machine Monitoring
Alternatives
Pulseway
Syxsense
M365 Manager Plus
OneLogin
Reviews
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- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great LDAP solutions for small businesses
Reviewed on 7/10/2019
Small businesses that need to become more operational mature in handling their staff and managing...
Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.
Pros
The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.
Cons
No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.
Reasons for Switching to JumpCloud Directory Platform
Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.- Industry: Information Technology & Services
- Company size: 5,001-10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Holistic And Neutral Solution For IAM And Device Management
Reviewed on 25/4/2021
JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and...
JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.
Pros
The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.
Cons
Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.
Reasons for Switching to JumpCloud Directory Platform
Not depending on Active Directory as an authoritative directory, flexible in terms of Operating Systems, built on standards such as LDAP, RADIUS and SAML, Endpoints are covered as well without the need for additional solutions in the first place, pricing-model and close-looped support.- Industry: Education Management
- Company size: 51-200 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Poor Customer Service
Reviewed on 27/8/2021
Poor customer service and would not recommend for anyone!
Poor customer service and would not recommend for anyone!
Pros
I was looking forward to testing this tool as a possible solution a while back. Created my account and and started looking at the product.
Not long after I received a phone call from someone at Jump Cloud asking me about how I was going to use the product. I have explained that I was planning on doing a small test by using it on one of my personal test VMs.
I got out of the call and shortly after my Jump Cloud account stopped! It got disabled! Plain rude and that alone is a good reason to not even consider their product ever again.
Cons
I was unable to test the Jump Cloud as a solution as my account got disabled shortly after being created.
- Industry: Computer Software
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Pricey, gets the job done, but not Active Directory
Reviewed on 13/7/2021
In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help...
In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help you with that. However, it has advantages in the sheer scope of what it includes that, I believe, put it over the top. Give it a look, and don't let Microsoft's legacy platform control what everyone standardizes on.
Pros
JumpCloud is perhaps the most serious alternative on the market today to Active Directory. In addition to providing a directory service, it includes MDM, RADIUS, and plenty of other technologies that Active Directory does. I love having access to everything in one place with nothing to maintain.
Cons
It isn't Active Directory. JumpCloud is a great alternative to Active Directory, but when you're dealing with tools that are built specifically for Active Directory, you're still out of luck.
- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied Jumpcloud Organization
Reviewed on 24/9/2020
We have had a very positive experience. From the onset, we have had great customer support...
We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.
Pros
Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.
Cons
I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.
Alternatives Considered
Microsoft AzureReasons for Switching to JumpCloud Directory Platform
Jumpcloud made the most sense based on the size of our user base, the cost of the solution, and our needs at the time.JumpCloud Directory Platform FAQs
Below are some frequently asked questions for JumpCloud Directory Platform.Q. What type of pricing plans does JumpCloud Directory Platform offer?
JumpCloud Directory Platform offers the following pricing plans:
- Starting from: US$3.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
FREE: $0 (All features & services, up to 10 users free forever) ONE PROTOCOL: $3 per user, per month, billed monthly PRO: $9 per user, per month, billed annually or $12 billed monthly
Q. Who are the typical users of JumpCloud Directory Platform?
JumpCloud Directory Platform has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does JumpCloud Directory Platform support?
JumpCloud Directory Platform supports the following languages:
English
Q. Does JumpCloud Directory Platform support mobile devices?
JumpCloud Directory Platform supports the following devices:
Q. What other apps does JumpCloud Directory Platform integrate with?
JumpCloud Directory Platform integrates with the following applications:
Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch
Q. What level of support does JumpCloud Directory Platform offer?
JumpCloud Directory Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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