About JumpCloud Directory Platform
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.
Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to JumpCloud Directory Platform
Key benefits of JumpCloud Directory Platform
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Brazil, Canada, China, Germany , India, Japan, Mexico, United States and 4 others
Supported Languages
English
Pricing starting from:
US$3.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to JumpCloud Directory Platform
Images
Features
Total features of JumpCloud Directory Platform: 144
Alternatives
Addigy
Ping Identity
Google Workspace
Rippling
Reviews
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- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great App that makes IT life easier
Reviewed on 2/11/2021
Great experience so far
Great experience so far
Pros
Easy UI, Lots of integration and new features
Cons
Support needs to get more proactive and know their product more better
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great functional product that tackles most of the Central management and directory functions
Reviewed on 18/9/2020
Jumpclouds offering has great features and helps simplify the central user management issue we had....
Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc)
Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being able to set MFA for logging into your mac, which is very useful if you'd like to bring that security practice in.
Actioning user changes is pretty quick and straightforward but there are some caveats on some of the more everyday features that could be laid out in a slicker fashion. For example resetting a users password cannot be done from a click of a button - you have to go into the account and manually set a new one, or invite the user to reset it themselves, but if you've integrated JC and Gsuite, and they cant get into their email, which partly breaks our self serve functionality we're tyring to bring to the company.
The idea of being able to deploy and manage the admin account when a mac is managed via the agent is a helpful addition taking away the need to implement one through various other means.
Policies as they stand are a little different to what your typical "mdm polices" are. So theres a bit of a distinction to pick up with that.
The Agent & account tis a less forgiving implementation and requires that the account names on the macs match the JC directory.
Pros
Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.
Cons
A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.
The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.
Not able to tailor the automated emails that come from the system to your users as it stands
Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)
Currently no ability to assign users to OUs from within JC to Gsuite.
We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down
Reasons for Switching to JumpCloud Directory Platform
Their offering for the tools and features came in at a great price and offered the greatest value. The ability to manage users as well as manage mac devices was a great bonus to us.- Industry: Computer & Network Security
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Cylus Review
Reviewed on 9/11/2021
We are new to it, seems nice and easy to use but the MAJOR issue is locking us out of our PCs...
We are new to it, seems nice and easy to use but the MAJOR issue is locking us out of our PCs without any warnings and that caused us to pause the usage - a shame - as we worked hard to integrate it and were excited about using it.
Pros
The fact that I can have an active directory and SSO managed for Macs/Ubuntu and Window users all in one place is amazing
Cons
There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us. Takes support time to respond. Initial chat response is quick, but when we need the professional side ad-hock when I have an Executive locked out of his pc all day, it wasn't resolved
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Solution for User and Device Management, Directory and Security
Reviewed on 24/8/2020
We are using JumpCloud as central directory, for SSO, for device and user management and partially...
We are using JumpCloud as central directory, for SSO, for device and user management and partially MDM functionality. We love the support service, their incredibly enthusiastic and helpful staff. Support is brilliant! They are response time is sometimes hard to believe. The speed with which they have implemented features they mentioned in phone calls a few days before... we are well impressed. The end user experience is simple and assigning users to devices is lightning fast. JumpCloud helps us leverage zero touch deployment as well. We love that it has so many SSO integrations, too.
Pros
Great UI, self explanatory, fast and works in almost any browser (desktop and mobile). The ease of use is incredible. Basically no learning curve at all.
Cons
It would be great to have even more MDM functionality, especially for Mac and mobile devices.
Reasons for Switching to JumpCloud Directory Platform
Great experience with their team and it is the ideal solution for our setup.- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Directory as a service the next generation
Reviewed on 16/8/2020
It has been awesome to know I can track staff, device but not use active directory. It's only took...
It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.
Pros
Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.
Cons
I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.
Reasons for Switching to JumpCloud Directory Platform
To have a directory in the cloud and SSO with splash page was perfect and everything I was looking for. I have it connected to most of my major programs and since the agent was added to the systems icons I can easily get to my programs. It as been revolutionary in saving time and money.JumpCloud Directory Platform FAQs
Below are some frequently asked questions for JumpCloud Directory Platform.Q. What type of pricing plans does JumpCloud Directory Platform offer?
JumpCloud Directory Platform offers the following pricing plans:
- Starting from: US$3.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Entry level: $2/user For complete pricing please visit: https://jumpcloud.com/pricing
Q. Who are the typical users of JumpCloud Directory Platform?
JumpCloud Directory Platform has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does JumpCloud Directory Platform support?
JumpCloud Directory Platform supports the following languages:
English
Q. Does JumpCloud Directory Platform support mobile devices?
JumpCloud Directory Platform supports the following devices:
Q. What other apps does JumpCloud Directory Platform integrate with?
JumpCloud Directory Platform integrates with the following applications:
Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch
Q. What level of support does JumpCloud Directory Platform offer?
JumpCloud Directory Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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