JumpCloud Directory Platform

A cloud directory platform for secure access to resources

About JumpCloud Directory Platform

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.

Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.

Pricing starting from:

US$3.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to JumpCloud Directory Platform

Key benefits of JumpCloud Directory Platform

  • Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

  • Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

  • Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

  • Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

  • Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$3.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to JumpCloud Directory Platform

    Images

    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications
    JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location
    JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console
    JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard
    JumpCloud Directory Platform Software - Group-based access to Samba servers
    JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration
    View 7 more
    JumpCloud Directory Platform video
    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard JumpCloud Directory Platform Software - Group-based access to Samba servers JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration

    Features

    Total features of JumpCloud Directory Platform: 46

    • API
    • Access Certification
    • Access Control
    • Access Controls/Permissions
    • Access Management
    • Activity Dashboard
    • Activity Tracking
    • Application Access Control
    • Application Management
    • Application Security
    • Asset Lifecycle Management
    • Audit Management
    • Authentication
    • Automated Scheduling
    • Compliance Management
    • Compliance Tracking
    • Credential Management
    • Dashboard
    • Encryption
    • Endpoint Management
    • File Management
    • HIPAA Compliant
    • ISO Compliance
    • IT Asset Management
    • Issue Auditing
    • Log Management
    • Maintenance Scheduling
    • Multi-Factor Authentication
    • Password Management
    • Policy Creation
    • Policy Management
    • Privileged Account Management
    • Remote Access Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting/Analytics
    • Sarbanes-Oxley Compliance
    • Scheduling
    • Self Service Portal
    • Self-Service Access Request
    • Single Sign On
    • Third Party Integrations
    • User Activity Monitoring
    • User Management
    • User Provisioning
    • Virtual Machine Monitoring

    Alternatives

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    Syxsense

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    Syxsense is an endpoint security software designed to help SecOps departments, managed service providers (MSPs), and IT...

    M365 Manager Plus

    0
    #3 Alternative to JumpCloud Directory Platform
    O365 Manager Plus is a cloud-based reporting, auditing, monitoring and management solution for Office 365. Designed for...

    OneLogin

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    #4 Alternative to JumpCloud Directory Platform
    OneLogin’s cloud based identity management platform provides secure single sign-on, multi-factor authentication and...

    Reviews

    Overall rating

    4.7 /5
    (87)
    Value for Money
    4.7/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.7/5

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    Showing 5 reviews of 87
    Diana S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great LDAP solutions for small businesses

    Reviewed on 7/10/2019

    Small businesses that need to become more operational mature in handling their staff and managing...

    Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

    Pros

    The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

    Cons

    No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

    Alternatives Considered

    Microsoft Azure and Okta

    Reasons for Switching to JumpCloud Directory Platform

    Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.
    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 5,001-10,000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Holistic And Neutral Solution For IAM And Device Management

    Reviewed on 25/4/2021

    JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and...

    JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

    Pros

    The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

    Cons

    Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

    Alternatives Considered

    Okta, OneLogin and Azure Active Directory

    Reasons for Switching to JumpCloud Directory Platform

    Not depending on Active Directory as an authoritative directory, flexible in terms of Operating Systems, built on standards such as LDAP, RADIUS and SAML, Endpoints are covered as well without the need for additional solutions in the first place, pricing-model and close-looped support.
    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Poor Customer Service

    Reviewed on 27/8/2021

    Poor customer service and would not recommend for anyone!

    Poor customer service and would not recommend for anyone!

    Pros

    I was looking forward to testing this tool as a possible solution a while back. Created my account and and started looking at the product.
    Not long after I received a phone call from someone at Jump Cloud asking me about how I was going to use the product. I have explained that I was planning on doing a small test by using it on one of my personal test VMs.
    I got out of the call and shortly after my Jump Cloud account stopped! It got disabled! Plain rude and that alone is a good reason to not even consider their product ever again.

    Cons

    I was unable to test the Jump Cloud as a solution as my account got disabled shortly after being created.

    Justin S.
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Pricey, gets the job done, but not Active Directory

    Reviewed on 13/7/2021

    In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help...

    In a lot of ways, the world still revolves around Active Directory. JumpCloud isn't going to help you with that. However, it has advantages in the sheer scope of what it includes that, I believe, put it over the top. Give it a look, and don't let Microsoft's legacy platform control what everyone standardizes on.

    Pros

    JumpCloud is perhaps the most serious alternative on the market today to Active Directory. In addition to providing a directory service, it includes MDM, RADIUS, and plenty of other technologies that Active Directory does. I love having access to everything in one place with nothing to maintain.

    Cons

    It isn't Active Directory. JumpCloud is a great alternative to Active Directory, but when you're dealing with tools that are built specifically for Active Directory, you're still out of luck.

    Lance F.
    Overall rating
    • Industry: Financial Services
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Satisfied Jumpcloud Organization

    Reviewed on 24/9/2020

    We have had a very positive experience. From the onset, we have had great customer support...

    We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

    Pros

    Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

    Cons

    I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

    Alternatives Considered

    Microsoft Azure

    Reasons for Switching to JumpCloud Directory Platform

    Jumpcloud made the most sense based on the size of our user base, the cost of the solution, and our needs at the time.
    Showing 5 reviews of 87 Read all reviews

    JumpCloud Directory Platform FAQs

    Below are some frequently asked questions for JumpCloud Directory Platform.

    JumpCloud Directory Platform offers the following pricing plans:

    • Starting from: US$3.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    FREE: $0 (All features & services, up to 10 users free forever) ONE PROTOCOL: $3 per user, per month, billed monthly PRO: $9 per user, per month, billed annually or $12 billed monthly

    JumpCloud Directory Platform has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    JumpCloud Directory Platform supports the following languages:

    English

    JumpCloud Directory Platform supports the following devices:

    JumpCloud Directory Platform integrates with the following applications:

    Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch

    JumpCloud Directory Platform offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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