Promoter.io

Promoter.io

Net Promoter Score & customer experience management software

4.4/5 (5 reviews)

Promoter.io Overview

What is Promoter.io?

Promoter.io’s Net Promoter System software is a cloud-based Net Promoter Score (NPS) solution which allows businesses to capture customer feedback and assess the loyalty of customer relationships. The platform is designed to measure customer sentiment and predict future customer behavior, with the aim of driving growth and reducing customer churn. Promoter.io offers users a guided best-practice approach to utilizing NPS for their business. With Promoter.io, users can schedule NPS surveys to send out to customers. Drip, recurring, and lifecycle scheduling schemes are supported. Customer lists can be managed and segmented for different NPS campaigns, and support for a wide range of languages allows users to survey their global customer base. Users can review and respond to feedback from individual customers, with trend tagging, internal notes, and pre-formatted responses. Users can also define alert scenarios to automate team notification when feedback meeting certain criteria is received. Promoter.io includes an NPS dashboard which lets users track customer sentiment over time, mean scores, revenue risk, and more. Multiple campaigns can be run for separate brands or product lines to keep all data separated. Historical customer sentiment can be tracked to analyze the impact of product and marketing initiatives, and data can be exported at any time. Trends can be uncovered and analyzed, with users able to create and save customer segments to filter data. Keyword analysis through natural language processing (NLP) provides insight into common themes from customer feedback.

Promoter.io Overview

Pricing

Starting from
US$199.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Grow: $249/month (billed monthly) or $199/month (billed annually).
Scale: $599/month (billed monthly) or $479/month (billed annually).
Enterprise: contact Promoter.io for pricing information.


Promoter.io Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Promoter.io screenshot: Promoter.io's NPS surveys can be answered by customers on desktop or mobile
Promoter.io screenshot: Promoter.io's NPS surveys can be answered by customers on desktop or mobile Promoter.io screenshot: Users can view keyword analysis reports Promoter.io screenshot: Promoter.io allows users to follow-up with customers in real time Promoter.io screenshot: Dashboards provide users with an overview of customer sentiment

Promoter.io Reviews

Promoter.io Reviews

Overall rating
4.4
/
5 5 reviews
Excellent
3

Very good
1

Average
1

Poor
0

Terrible
0

Value for Money
3.5
Features
4.4
Ease of Use
4.8
Customer Support
4.3
80% recommended this app
Danica N.

The software is pretty easy to use and has a lot of options when it comes to viewing the data.


Verified Reviewer

Learn who are your promoters in an automated way


Verified Reviewer

Looks nice, does the job, but nothing more

We send NPS surveys to our customers after they have received their order. The data we collect in Promoter is then being pushed to our own Data Warehouse, so we don't really use the tool a lot. It works on the background.


Libby A.

Great data views


Vraj D.

Incredibly easy to set up. So many features that helped grow our business.


Danica N.
Company size: 13-50 Employees

The software is pretty easy to use and has a lot of options when it comes to viewing the data.

Used Daily for 1-5 months
Reviewed on 4/5/2018
Review Source: Capterra

Pros

It has everything you need. It's very easy to use and get used to. Importing contacts and creating campaigns couldn't be easier. You can add as many custom fields as you wish in your csv file. Custom campaign settings (distribution, recurring surveys, automated reminders, etc.) are pretty awesome and easy to set up so you don't have to worry about a thing once you send out the surveys. Dashboard is user friendly, you can filter it by time, responses, notes, comments and so on.

Cons

The only thing that isn't quite there yet is downloading data. Even if you filter everything you need in the dashboard (i.e. show me all people that have left a comment, gave a 10, in these two weeks) when you export it you will get all the people from that campaign, no matter if they responded at all, which response they gave and at what time which can be really annoying sometimes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

Learn who are your promoters in an automated way

Used Weekly for 2+ years
Reviewed on 11/12/2018
Review Source: Capterra

Pros

I do like the ease of use of the interface of the application. A big plus is the API and Zapier integration that allows me to automatically send queries to users when they perform a specific event on our website.

Cons

I think that the feedback management capabilities could be improved a bit allowing you to see the history of the feedback that each customer has left.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Internet
Company size: 51-200 Employees

Looks nice, does the job, but nothing more

Used Monthly for 1+ year
Reviewed on 24/2/2019
Review Source: Capterra

We send NPS surveys to our customers after they have received their order. The data we collect in Promoter is then being pushed to our own Data Warehouse, so we don't really use the tool a lot. It works on the background.

Pros

The system gives a clear overview of all the ratings that come in. It all looks nice and clean.

Cons

The system is mainly made to be used soletary in Promoter. However, in our company we use many more systems (for example for communication with our customers). If that's the case, all the functionalities in Promoter that enable communication with the customer are redundant. We can't just switch for NPS reviews to another communication tool.

Also, there are some data insights/visualisations that look nice but don't really add value. Like the AI based feedback analysis. Sounds nice but in the end, many words that don't make sense are being shown. And the other words are saying nothing. It would be better to have technology to analyse feedback in depth.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Libby A.
Industry: Hospitality
Company size: 10,001+ Employees

Great data views

Used Monthly for 2+ years
Reviewed on 7/9/2018
Review Source: Capterra

Pros

Really like the way you can slice and dice the data in so many different ways

Cons

Any dislikes about this software have since been updated.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Vraj D.
Industry: Financial Services
Company size: 13-50 Employees

Incredibly easy to set up. So many features that helped grow our business.

Used Weekly for 1-5 months
Reviewed on 20/10/2018
Review Source: Capterra

Pros

Get to split up into different campaigns. Integrates with Mailchimp.

Cons

The price is steep, but that is expected with a top notch service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 5 user ratings
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Promoter.io Pricing

Promoter.io Pricing

Starting from
US$199.00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Grow: $249/month (billed monthly) or $199/month (billed annually).
Scale: $599/month (billed monthly) or $479/month (billed annually).
Enterprise: contact Promoter.io for pricing information.

14-day free trial, no credit card required.
Grow: $249/month (billed monthly) or $199/month (billed annually).
Scale: $599/month (billed monthly) or $479/month (billed annually).
Enterprise: contact Promoter.io for pricing information.

Value for Money
3.5/5
Based on 5 user ratings
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Promoter.io Features

Promoter.io Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Chat
Contact History
Customisable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 5 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for Promoter.io

Additional information for Promoter.io

Key features of Promoter.io

  • Campaign management
  • Custom survey templates
  • Data export
  • Drip surveys
  • Existing NPS data import
  • Feedback management
  • Historical scores
  • Keyword analysis
  • Multi-language templates
  • NPS dashboard
  • Recurring surveys
  • Response management
  • Saved customer segments
  • Survey reminders
  • Survey send delay
  • Survey throttling
  • Trend analysis
  • Weekly digests

Benefits

• A wide range of languages are supported, allowing companies to survey their global customer base.

• Multiple campaigns can be set up to manage and organize customer feedback for different brands or products.

• Historical customer sentiment can be tracked to provide insight into the impacts of product and marketing initiatives.

• Users can review and respond to feedback from individual customers, and utilize pre-formatted replies for recurring issues.

• Scenarios can be defined by users to generate automated alerts when new customer feedback meets selected criteria.

Promoter.io FAQs

Promoter.io FAQs

Below are some frequently asked questions for Promoter.io.

Q. What type of pricing plans does Promoter.io offer?

Promoter.io offers the following pricing plans:

Starting from: US$199.00/month

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required. Grow: $249/month (billed monthly) or $199/month (billed annually). Scale: $599/month (billed monthly) or $479/month (billed annually). Enterprise: contact Promoter.io for pricing information.

Q. What are the main features of Promoter.io?

Promoter.io offers the following features:

  • Campaign management
  • Custom survey templates
  • Data export
  • Drip surveys
  • Existing NPS data import
  • Feedback management
  • Historical scores
  • Keyword analysis
  • Multi-language templates
  • NPS dashboard
  • Recurring surveys
  • Response management
  • Saved customer segments
  • Survey reminders
  • Survey send delay
  • Survey throttling
  • Trend analysis
  • Weekly digests

Q. Who are the typical users of Promoter.io?

Promoter.io has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Promoter.io support?

Promoter.io supports the following languages:

English

Q. What type of pricing plans does Promoter.io offer?

Promoter.io has the following pricing plans:

Subscription

Q. Does Promoter.io support mobile devices?

We do not have any information about what devices Promoter.io supports

Q. What other apps does Promoter.io integrate with?

Promoter.io integrates with the following applications:

Customer.io, Dovetail, Grow, Intercom, Salesforce Sales Cloud, Segment, Slack, Zapier

Q. What level of support does Promoter.io offer?

Promoter.io offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials