About Zadarma
Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.
Third-party CRM and messenger application integration is promised for the likes of Zoho, Salesforce, Slack Telegram and Facebook Messenger, with the platform's own API providing extended development support. Website integration is facilitated with site widgets including a callback button to connect customers and raise conversion rates plus a “Click to call” virtual phone widget based on WebRTC. Additional notable features go on to include call tracking for analyzing website and advertising channel performance, plus of course the sending of SMS text messages and their receipt from mobile phone numbers located in 20 countries.
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Key benefits of Zadarma
Devices
Business size
Markets
Supported Languages
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Features
Total features of Zadarma: 19
- API
- Answering Machine Detection
- Auto-Responders
- CRM Integration
- Call Routing
- Call Tracking
- Call Transfer
- Computer Telephony Integration
- Fax Management
- Mobile Integration
- Multi-Channel Communication
- Receiving
- Reporting & Statistics
- SMS Integration
- Text to Speech
- Third Party Integration
- Voice Mail
- Website Integration
- Widgets
Alternatives
Five9
VICIdial
CallHippo
Aircall
Reviews
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- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use is the key
Reviewed on 17/9/2018
Pros
Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.
Cons
I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I soon came to appreciate how this VoIP contributes to efficient & economical business...
Reviewed on 6/12/2017
Pros
Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets.
I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed.
In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.
Cons
I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup.
The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Poor and Unreasonable Customer Service Initially
Reviewed on 28/3/2018
I was able to receive International SMS from Israel cheaply. The account verification process and...
I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.
Pros
The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.
Cons
Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day.
The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.
Response from Zadarma
Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptionally Good
Reviewed on 10/2/2019
Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections....
Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++
Pros
We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.
Cons
Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.
- Industry: Legal Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The service and quality is good, While CS was poor for a while; however lately it was improved
Reviewed on 4/12/2017
easy to use, exception installation and application. moneywise is reasonable
easy to use, exception installation and application. moneywise is reasonable
Pros
Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.
Cons
While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.
Zadarma FAQs
Below are some frequently asked questions for Zadarma.Q. What type of pricing plans does Zadarma offer?
Zadarma offers the following pricing plans:
- Starting from: US$5.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Phone System (PBX) bundles: Standard (<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates
Q. What are the main features of Zadarma?
Zadarma offers the following features:
- Auto Dialer
- Call Logging
- Call Parking
- Hotkeys
- Inbound Reporting
- Outbound Reporting
- SIP Trunking
- Unified Communications
- Virtual Call Center
- VoIP
- Voice Quality Enhancement
Q. Who are the typical users of Zadarma?
Zadarma has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Zadarma support?
Zadarma supports the following languages:
English, German, Polish, Russian, Spanish, Ukrainian
Q. Does Zadarma support mobile devices?
Zadarma supports the following devices:
Android, iPhone
Q. What other apps does Zadarma integrate with?
Zadarma integrates with the following applications:
Bitrix24, Bitrix24, Facebook, Salesforce Sales Cloud, Slack, Telegram, Zendesk, Zoho CRM, Zoho Desk, amoCRM
Q. What level of support does Zadarma offer?
Zadarma offers the following support options:
Phone Support, Online Support, FAQs
Related categories
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