About Zadarma

Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.

Third-party CRM and messenger application integration is promised for the likes of Zoho, Salesforce, Slack Telegram and Facebook Messenger, with the platform's own API providing extended development support. Website integration is facilitated with site widgets including a callback button to connect customers and raise conversion rates plus a “Click to call” virtual phone widget based on WebRTC. Additional notable features go on to include call tracking for analyzing website and advertising channel performance, plus of course the sending of SMS text messages and their receipt from mobile phone numbers located in 20 countries.

Key benefits of Zadarma

  • Zadarma is a cloud-based provider of telephony services for SMB's, boasting 30,000 multi-channel virtual phone numbers, including toll-free, available in 100 countries worldwide.

  • Customized cloud PBX features include voice menu (IVR) support, call pickup, call transfer, conditional / unconditional call forwarding, call recording, call waiting, statistics, scheduled answering machine, automated fax receiving and also an API interface for broader integration.

  • Supports third-party connectivity with leading CRM and messenger applications such as Zoho, HubSpot, Salesforce, Zendesk, AmoCRM, Retail CRM, Bitrix 24, Slack, Telegram and Facebook Messenger.

  • Zadarma's own API interface supports client development of custom applications, with its main functions available including SIP account and PBX settings display / changing, statistics and / or balance display, calling & SMS, plus external server notifications for incoming calls and call routing etc.

  • Zadarma SIP is the companion mobile app for Android and iOS devices, allowing incoming / outgoing calls via Zadarma or other SIP (Session Initiation Protocol) services, sending / receiving of text messages between Zadarma users, plus SMS support etc.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Japan, Mexico, United States

    Supported Languages

    English, German, Polish, Russian, Spanish, Ukrainian

    Images

    An example of the online Zadarma admin dashboard with settings buttons for managing outgoing calls, virtual phone numbers and phone systems, plus the topping up of account balances and the viewing of statistics also
    Zadarma main menu screen showing various settings for defining voice menu / greeting from audio file upload or text string, incoming calls scenarios and working hours
    Zadarma SIP companion mobile app showing the phone dialler numerical keypad screen running on an Android device
    Zadarma SIP mobile app showing a demo call in progress on a compatible Android smartphone
    Zadarma SIP app for iOS and Android devices, as shown here, provides users with a display of the current balance for the named account
    Zadarma SIP app for Android and iOS devices provides a number of "easy configuration" options for integrating native dialer and call logs, along with defining availability profiles as shown
    The Zadarma dialpad running on Windows, showing the numerical keypad for entering phone numbers and placing calls
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    Zadarma video
    Zadarma video
    Zadarma video
    Zadarma screenshot: An example of the online Zadarma admin dashboard with settings buttons for managing outgoing calls, virtual phone numbers and phone systems, plus the topping up of account balances and the viewing of statistics also Zadarma screenshot: Zadarma main menu screen showing various settings for defining voice menu / greeting from audio file upload or text string, incoming calls scenarios and working hours Zadarma screenshot: Zadarma SIP companion mobile app showing the phone dialler numerical keypad screen running on an Android device Zadarma screenshot: Zadarma SIP mobile app showing a demo call in progress on a compatible Android smartphone Zadarma screenshot: Zadarma SIP app for iOS and Android devices, as shown here, provides users with a display of the current balance for the named account Zadarma screenshot: Zadarma SIP app for Android and iOS devices provides a number of "easy configuration" options for integrating native dialer and call logs, along with defining availability profiles as shown Zadarma screenshot: The Zadarma dialpad running on Windows, showing the numerical keypad for entering phone numbers and placing calls

    Features

    Total features of Zadarma: 52

    • API
    • Answering Machine Detection
    • Auto-Dialer
    • Auto-Responders
    • Automatic Call Distribution
    • CRM
    • Calendar/Reminder System
    • Call Centre Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Computer Telephony Integration
    • Contact Management
    • Employee Directory
    • Fax Management
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Inbound Call Centre
    • Knowledge Base Management
    • Lead Generation
    • Lead Management
    • Lead Qualification
    • Manual Dialer
    • Mobile Access
    • Multi-Channel Communication
    • Open Database Design
    • Outbound Call Centre
    • Predictive Dialer
    • Purchasing & Receiving
    • Reporting & Statistics
    • Reporting/Analytics
    • Ring Groups
    • SIP Trunking
    • SMS Messaging
    • Task Management
    • Text to Speech
    • Third Party Integrations
    • Unified Communications
    • Video Conferencing
    • Virtual Call Centre
    • Virtual Extensions
    • VoIP
    • VoIP Connection
    • Voice Mail
    • Website Integration
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    3.7 /5
    (32)
    Value for Money
    3.7/5
    Features
    3.8/5
    Ease of Use
    3.6/5
    Customer Support
    3.4/5

    Already have Zadarma?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 32
    Irina T.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ease of use is the key

    Reviewed on 17/9/2018

    Pros

    Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

    Cons

    I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

    Verified Reviewer
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I soon came to appreciate how this VoIP contributes to efficient & economical business...

    Reviewed on 6/12/2017

    Pros

    Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets.

    I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed.

    In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
    Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

    Cons

    I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup.

    The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

    Daniel O.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Poor and Unreasonable Customer Service Initially

    Reviewed on 28/3/2018

    I was able to receive International SMS from Israel cheaply. The account verification process and...

    I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

    Pros

    The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

    Cons

    Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day.

    The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

    Response from Zadarma

    Dear Mr Ockrin,
    We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
    Best Regards,
    Zadarma

    Pierre R.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Would be perfect if not major issues

    Reviewed on 5/2/2021

    Could be perfect. Ends up totally wrong.

    Could be perfect. Ends up totally wrong.

    Pros

    Free PBX and multiple options to share lines and API

    Cons

    Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

    Response from Zadarma

    Thank you for the feedback. We are sorry to hear that your experience with Zadarma has not been flawless. Please contact our support team via email [email protected], so we can assist you with this technical issue.

    Oleksander N.
    Overall rating
    • Industry: Legal Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    The service and quality is good, While CS was poor for a while; however lately it was improved

    Reviewed on 4/12/2017

    easy to use, exception installation and application. moneywise is reasonable

    easy to use, exception installation and application. moneywise is reasonable

    Pros

    Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

    Cons

    While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

    Showing 5 reviews of 32 Read all reviews

    Zadarma FAQs

    Below are some frequently asked questions for Zadarma.

    Zadarma offers the following pricing plans:

    • Starting from: US$5.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Phone System (PBX) bundles: Standard (<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates

    We do not have any information about Zadarma features

    Zadarma has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Zadarma supports the following languages:

    English, German, Polish, Russian, Spanish, Ukrainian

    Zadarma supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zadarma integrates with the following applications:

    Bitrix24, Facebook, Salesforce Sales Cloud, Slack, Telegram, Zendesk, Zoho CRM, amoCRM

    Zadarma offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

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